Samsung iDCS 500 User Manual
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- Programming manual (533 pages) ,
- User instruction (140 pages) ,
- Technical manual (137 pages)
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iDCS KEYSET
USER GUIDE
SAMSUNG iDCS 500 SYSTEM
November 2001
Samsung Telecommunications America reserves the right without prior notice to revise infor-
mation in this guide for any reason. Samsung Telecommunications America also reserves the
right without prior notice to make changes in design or components of equipment as engi-
neering and manufacturing may warrant. Samsung Telecommunications America disclaims all
liabilities for damages arising from the erroneous interpretation or use of information presented
in this guide.
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Table of Contents
Related Manuals for Samsung iDCS 500
Summary of Contents for Samsung iDCS 500
- Page 1 Samsung Telecommunications America reserves the right without prior notice to revise infor- mation in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engi- neering and manufacturing may warrant.
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Page 2: Table Of Contents
TABLE OF CONTENTS ABOUT THIS BOOK ............1 THINGS YOU SHOULD KNOW ......2–10 ASSEMBLING YOUR KEYSET ........11 ADDING AN iDCS 14B KEY STRIP ......12 ADDING A KEYSET DAUGHTERBOARD MODULE ................13 OUTSIDE CALLS Making an Outside Call ..............14 Answering an Outside Call ..............14 Universal Answer ................14 Recall/Flash ..................15 Busy Line Queuing with Callback ............15... - Page 3 Forwarding Calls ................23–25 Executive/Secretary Hotline ..............38 Call Pickup ..................25 Group Listening ................39 My Group Pickup ................26 Account Codes ..................39 Privacy Release ................26 Locking Your Keyset ................40 Manual Signalling ................40 NETWORK FORWARDING Off-Hook Voice Announce ............40–41 Call Forward Unconditional ..............27 OHVA Block ..................41 OHVA Reject ..................42 Call Forward Busy ................27 In Group/Out of Group ..............42...
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Page 4: About This Book
Station Names ..................51 Managing Key Assignments .............51 LCR with Clear ..................52 Backspace with LCR .................52 Advanced Programmed Message ............52 Text Messaging ................53–54 Caller ID ..................55–59 ANI ....................56–59 CLI ....................56–59 ABOUT THIS BOOK iDCS 64B MODULE WITH KEYSET ....60 PERSONAL SPEED DIAL NUMBERS ..61–62 Your iDCS keyset is the most visible part of your telephone system. -
Page 5: Things You Should Know
Your outside calls will light green on your keyset and red on other keysets. THINGS YOU SHOULD KNOW You never lose sight of your calls while they are on hold. They stay right where you put them and are identified with a green flashing light. USER ORIENTATION Some simple rules to remember: iDCS telephones are called “keysets.”... -
Page 6: Feature Access Codes
iDCS 28D KEYSET FEATURE ACCESS CODES This user guide is written based on the default access code for using sys- tem features. If the system numbering plan has been changed some of the 32 CHARACTER DISPLAY Two lines with 16 characters each. access codes may not be correct. - Page 7 iDCS 18D KEYSET iDCS 8D KEYSET 32 CHARACTER DISPLAY 32 CHARACTER DISPLAY Two lines with 16 characters each. Two lines with 16 characters each. TERMINAL STATUS INDICATOR TERMINAL STATUS INDICATOR Used to provide your keyset status. Used to provide your keyset status. SOFT KEYS Used to acti- vate features...
- Page 8 iDCS 64B AOM iDCS 14B STRIP 14 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly, to indicate busy conditions of other stations, for One Touch dialing and many other system features. 64 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly, to indicate busy conditions of other stations, for One Touch dialing and many other...
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Page 9: Assembling Your Keyset
KEYSET DAUGHTER MODULES ASSEMBLING YOUR KEYSET [28 AND 18 BUTTON KEYSETS ONLY] iDCS 28D and 18D button keysets can have one of three different types of • Place the keyset face down on a flat surface. daughter module installed on them to enhance the operation of the keyset or to provide an additional local port depending on the type of module. -
Page 10: Adding A Keyset Daughterboard Module
ADDING AN ADDING A KEYSET iDCS 14 BUTTON KEY STRIP DAUGHTERBOARD MODULE • Place the keyset face down on a flat surface. • Place the keyset face down on a flat surface. • Remove the base pedestal by placing your thumbs over the attachment •... -
Page 11: Outside Calls
RECALL DIAL TONE OUTSIDE CALLS Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line. MAKING AN OUTSIDE CALL NOTE: If this button does not appear on your keyset, the FLASH key may •... -
Page 12: Intercom Calls
BUSY STATION CALLBACK INTERCOM CALLS When you call another station and receive a busy signal: • Press the CBK key, if programmed, or dial 44. CALLING OTHER STATIONS • When the busy station becomes free, your keyset will ring. • Dial the extension number or group number. -
Page 13: Calling Your System Operator
CALLING YOUR SYSTEM OPERATOR CALL PROCESSING • Dial 0 to call your system operator or group of operators. • If you want to call a specific operator, dial that person’s extension num- SYSTEM HOLD ber. • When you are connected to any call, press HOLD. The call will flash NOTE: If the Hot Keypad feature has been turned off, you must first lift the green at your keyset. -
Page 14: Transferring Calls
• If you do not answer this recall within a pre-programmed period of time, line when the called station hangs up or you can press TRANSFER to it will go to the system operator. return to the outside party. If you wish to send the call to another exten- sion without waiting for the first station to hang up, simply press anoth- CONSULTATION HOLD er DSS button. -
Page 15: Conference Calls
Finish the first call and hang up; the waiting call will ring. FORWARDING CALLS • Lift the handset or press the ANS/RLS key to answer. You may forward your calls to another station, group of stations or an exter- NOTE: Intercom calls will not go on Automatic Hold. nal telephone number. -
Page 16: Call Pickup
FORWARD BUSY/NO ANSWER FORWARD DND If you have both a Forward on Busy destination and a Forward No Answer To forward your phone when you activate DND. destination programmed, you may set both of these at the same time: • Dial 607 plus the extension number or group number. -
Page 17: My Group Pickup
MY GROUP PICKUP NETWORK FORWARDING If desired, a new access code can be assigned to pickup ringing calls in the same pickup group as you are in. Like “66” above except you do not need If you system is equipped with the LE version of software, and your system to dial the desired group number. -
Page 18: Dialing Features
• The A key is not used. DIALING FEATURES • The B key inserts a flash. • The C key inserts a pause. • The D key is used for pulse to tone conversion. If your system uses SPEED DIALING rotary (or pulse) dialing C.O. -
Page 19: Manual Retry With Redial
MANUAL RETRY WITH REDIAL NOTES: [L VERSION] 1. If you make another call, auto-redial is canceled. 2. To cancel a retry, lift and replace the handset. While you are on an outside call listening to a busy signal and you want to redial the same number dialed. -
Page 20: Paging And Messaging
• After the attention tone, make your announcement. can park the call prior to paging. The iDCS 500 offers two different methods: NOTE: If you have a dedicated page zone key, it is not necessary to press MANUAL PARK ORBITS PAGE and dial a zone number. -
Page 21: Returning Messages
To retrieve an automatically parked call: • Your MESSAGE light will turn off when all messages have been re- turned. • Dial 10 plus the number that was announced. If you have a PAGPK key, press it and dial the number that was announced. If you have a PARK NOTES: key, press it and dial the announced orbit number. -
Page 22: Convenience Features
ESTABLISHED CALL PICKUP [L VERSION] CONVENIENCE FEATURES To pick up an established call in progress at a single line extension con- nected to a computer modem on your PC. DO NOT DISTURB • Press the EP key for that station on your keyset and the call is automat- Use this feature when you want to block calls to your keyset. -
Page 23: Executive/Secretary Hotline
ANSWERING THE DOOR PHONE GROUP LISTENING When you are programmed to receive calls from a door phone: When you are engaged on a call and you are using the handset, you may want other people to hear the distant party’s voice over the speaker: •... -
Page 24: Locking Your Keyset
LOCKING YOUR KEYSET OHVA is OFF then you will hear the announcement on the speaker, if you are talking on the handset. If you are using the speakerphone the You can lock your keyset to control misuse of your phone while you are announcement will always be heard through the speaker. -
Page 25: Ohva Reject
OHVA REJECT CUSTOMIZING YOUR KEYSET Your keyset can be programmed with an OHVA Reject (REJECT) key. Pressing this key while receiving an OHVA call will disconnect the voice an- AME BGM nouncing party and return you to your original call. This feature selects whether a station using Answer Machine Emulation will IN GROUP/OUT OF GROUP hear their personal greeting or BGM while callers are listening to the per-... -
Page 26: Change Your Passcode
CHANGE YOUR PASSCODE Your keyset may be equipped with a Headset mode key. If it is so equipped pressing this key while the light is out will cause the keyset to enter headset From the factory, your station passcode is 1234. You can change your sta- mode and the light will illuminate to indicate this. -
Page 27: Display Speed Dial Name
DISPLAY SPEED DIAL NAME [L VERSION] DISPLAY FEATURES This option allows you to view the name associated with a speed dial num- ber as it is dialed. INTERACTIVE DISPLAY KEYS • With you handset on-hook, press TRANSFER and then dial 110. The three keys below the display are substitutes for dedicated feature keys •... -
Page 28: Call Log
CALL LOG CALL DURATION TIMER To view the last five outside numbers that you dialed, press the LOG key. The system can be set to automatically time outside calls. A few seconds This will display the last number that was dialed. Pressing the NEXT key will after you dial a telephone number, the timer appears in the display. -
Page 29: Personal Speed Dial Names
• Dial the alarm number 1, 2 or 3. PERSONAL SPEED DIAL NAMES • Dial the time you want the alarm to go off. Enter the time as HHMM Each personal speed dial number can have an 11 character name assigned (hours and minutes) using the 24 hour clock. -
Page 30: Lcr With Clear
PSMG ..Programmed Message 01–30 TEXT MESSAGING [L VERSION ONLY] RP ..Ring Plan ...(1–6), HOLD for none This feature allows two digital keyset users to respond to each other with SG . -
Page 31: Caller Id
Dial 205 CALLER ID 205:busy OHVA CAMP ON WHAT IS CALLER ID? Caller ID is the name given to the telephone company-provided feature that OHVA to 205 OHVA from 201 delivers the telephone number and sometimes the name of the person call- TMSG REJECT ing your phone. -
Page 32: Ani
On ISDN circuits, calling party information is called CLI and is supported on 1. Your telephone system must have LCR correctly programmed to redial both BRI and PRI type circuits on the iDCS 500. On BRI circuits the iDCS the saved number. - Page 33 INQUIRE CALLER ID PARK/HOLD INFO Press SCROLL and then press STORE to save this number in a person- al speed dial bin. If you are informed that an incoming call is on hold or has been parked for NOTES: you, you may view the Caller ID information before you retrieve the call. This 1.
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Page 34: Personal Speed Dial Numbers
PERSONAL SPEED DIAL NUMBERS iDCS 64 BUTTON MODULE CODE NAME TELEPHONE NUMBER WITH KEYSET _________________________ _________________________ The 64 button module is used when you need more programmable keys added to your keyset. The 64 red LED’s provide visual indication of calls and _________________________ _________________________ features. - Page 35 PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...