Inmarsat GX-9 Operating Manual page 37

Problem Problem Problem Problem
Terminal will not accept
incoming ISDN calls
Terminal will not make
outgoing ISDN calls
Terminal is connected to
the BGAN network, but
cannot obtain the
requested Quality of
Service
Terminal does not obtain a
GPS fix
You hear a loud beep from
the terminal when you
connect an ISDN device to
the ISDN port
Glocom GX-9 (FB250 Class) Operating Manual
Possible Cause Possible Cause Possible Cause Possible Cause
The MSN programmed into the ISDN device
does not match the MSN programmed into
the terminal
ISDN power sourcing is turned off
Terminal is not Registered with the Network
and still in antenna pointing mode. "Bypass
antenna pointing" may be turned off.
Network temporarily not available
User tried to set up a 256 Kbps streaming
connection.
Terminal's location limits visibility of 4 or
more GPS satellites.
The ISDN device is trying to draw too much
power from the satellite terminal's ISDN
interface
The device you are connecting is not an
ISDN device. It might be an Ethernet device
that you are accidentally connecting to the
ISDN port.
Possible Solution Possible Solution Possible Solution Possible Solution
Ensure the appropriate MSN is
programmed into the ISDN device,
see ISDN Section of User Guide User Guide User Guide User Guide
Ensure the appropriate MSN is
programmed into the terminal, see
ISDN Section of User Guide User Guide
User Guide User Guide
Enable the ISDN power sourcing
from the BGAN LaunchPad or ISDN
web MMI page (unless the ISDN
device has a separate power
source).
Check Setup page in web MMI to
make sure "Bypass antenna
pointing" is turned ON.
Retry again. If problem persists,
contact your service provider.
The Inmarsat Network only
supports 256 Kbps streaming
connections from terminals that
have an elevation angle greater
than or equal to 45 degrees.
Move the vessel to a location where
there are no obstructions.
Only connect an ISDN device that
draws less than 70mA of current at
40V (equivalent power 2.8W)
Make sure you connect only ISDN
devices to the ISDN port
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