Palm Treo 750v User Manual page 242

13
C O M M O N Q U E S T I O N S
If you are synchronizing with an Exchange
TIP
Server and you're unable to change your lock
settings, check with your system
administrator to find out if a systemwide
locking policy is in place.
An alert tells me that the server could not
be reached
Your smartphone had to wait too long to
connect to the Exchange Server. The
connection may have been lost, the server
may be temporarily overloaded, or the
server may have encountered an internal
error. Check your Exchange Server name
and proxy server settings (see Setting up
wireless synchronization), and try
again later.
An alert tells me that my account
information could not be detected
When you set up the Exchange Server
sync options, the credentials page was left
blank. Correct the credentials (see Setting
up wireless synchronization), or set up your
smartphone to sync only with a computer,
and try to sync again.
234
S Y N C H R O N I Z A T I O N
An alert tells me the device timed out
while waiting for credentials
The Exchange Server credentials screen
was left open too long. Re-enter the
Exchange Server credentials, and try to
sync again.
ActiveSync desktop software
This section covers issues with
synchronizing using ActiveSync desktop
software. See Exchange ActiveSync
(wireless synchronization) for help with
direct wireless synchronization with an
Exchange Server.
ActiveSync desktop software does not
respond to sync attempt
As you complete the following steps,
synchronize after each step. If the
synchronization is successful, you do not
need to complete the remaining steps.
1 Verify that the USB sync cable is
securely connected at all points (see
Setting up your computer for
synchronization).
2 Look for the ActiveSync icon
top of your smartphone's screen and
at the