Supervisor Features - Panasonic KX-NCP Series Software Manual

•
To use the busy override/take over functions, your extension must have "Busy Override" enabled in its
COS settings on the PBX.

Supervisor Features

If you log in to CA Client in supervisor mode, you can monitor the status of Incoming Call Distribution (ICD)
groups, listen in on conversations, take over calls, and perform other supervisory functions. When you view
the presence of busy ICD group members, information about the call and the party they are talking to is also
displayed.
Note
•
To use supervisor features when connecting to the PBX directly, your extension must be assigned as
the supervisor of an ICD group in the PBX settings.
•
When using CA Server, you can use supervisor features for all ICD groups if the appropriate user
settings are made using CA Web Manager.
•
To use the listen-in function, your extension must have "Call Monitor" enabled in its COS settings on
the PBX.
•
To use the busy override/take over functions, your extension must have "Busy Override" enabled in its
COS settings on the PBX.
Feature Comparison
CA Client has 4 operating modes: Basic-Express, Pro, Operator Console, and Supervisor. The following table
summarises the features available for each mode.
View other extensions' presence from main menu
Maximum number of contacts
16 Quick Reference Guide
CA Supervisor Interface
Feature
CA Supervisor Call Control
Basic-Ex
Pro
press
No Yes
10 1000
Operator
Supervisor
Console
Yes Yes
1000 1000