Panasonic KX-NCP Series Software Manual
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Panasonic KX-NCP Series Software Manual

Communication assistant client
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Quick Reference Guide

Communication Assistant Client
KX-NCP Series
Model No.
KX-TDE Series
Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
In this manual, the suffix of each model number is omitted (e.g., KX-NCP500NE).

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Summary of Contents for Panasonic KX-NCP Series

  • Page 1: Quick Reference Guide

    Model No. KX-TDE Series Thank you for purchasing this Panasonic product. Please read this manual carefully before using this product and save this manual for future use. In this manual, the suffix of each model number is omitted (e.g., KX-NCP500NE).
  • Page 2 Introduction Communication Assistant (CA) Client is a Computer Telephony Integration (CTI) application that integrates with your Panasonic PBX, and allows you to perform various telephone operations from your PC. About the Quick Reference Guide This Quick Reference Guide is designed to serve as an overview of the features, setup and installation of Communication Assistant Client.

  • Page 3: Quick Reference Guide

    Introduction Notice The use of this Software may be limited under the terms of the licence agreement for your system. Please confirm the terms of your licence before using this Software. Note The contents and design of the software are subject to change without notice. Quick Reference Guide...

  • Page 4: Table Of Contents

    Table of Contents Table of Contents 1 Specifications ...................5 2 System Connection Diagram ..............19 3 System Requirements ................20 4 Software Installation ................22 Installing and Starting CA Client ...................22 Uninstalling CA Client ....................24 Quick Reference Guide...

  • Page 5: Specifications

    1 Specifications Features Contact List with Presence You can easily make calls using a customisable contact list that is displayed on your PC, and search for a desired contact simply and quickly. You can also see the phone status, PC status, and the absent message of other extensions from the contact list before you make a call.

  • Page 6: Network Features

    Contact Lists with CA Server If CA Server is installed on your network, multiple users can share common contact lists. Common contact lists can be modified using the CA Web Manager of CA Server. When CA Client users log in to CA Server, the latest common contact lists are received from CA Server.

  • Page 7: Call History

    CRM Integration You can make calls directly from CRM (Customer Relationship Management) software using TAPI. You can also make calls with Microsoft Office Outlook 2003/2007 without using TAPI. When you install CA ® ® Client on a PC, a new toolbar containing the Dial box, Answer button and Hang-up button is added to Outlook. Calls can be made directly from Outlook.
  • Page 8 When calling a busy extension: IP Camera Integration (Panasonic HX-HCM/BB-HCM/BL-C series cameras) If a Panasonic IP Camera is available on the network, you can view images or streaming video from the IP camera while talking with the other party (e.g., extension, doorphone).
  • Page 9 Voice Mail Assistant By clicking the message waiting icon and selecting Call Voice Mail, you can operate your voice mail from the PC with Voice Mail Assistant. • In order to use Voice Mail Assistant, the VM IP address must be set correctly. •...
  • Page 10 • A chat session uses 1 available port in the range 42525–42534. Note A network activation key is required when using this feature with users connected to other PBXs. System Speed Dial Control If you log in at an extension that is assigned as a manager in its Class of Service (COS) settings on the PBX, you can add, edit and delete entries in the Speed Dial list.
  • Page 11 Note IP Softphones and 1st Party TSP features do not work in a thin client environment. During installation, users can specify the operating environment for CA Client. If a thin client environment is chosen, these two modules are not installed. Operator Console Features If you log in to CA Client in Operator Console mode, you can manage and redirect multiple calls simultaneously.

  • Page 12: Supervisor Features

    Supervisor Features If you log in to CA Client in supervisor mode, you can monitor the status of Incoming Call Distribution (ICD) groups, listen in on conversations, take over calls, and perform other supervisory functions. Note • To use the listen-in function, your extension must have "Call Monitor" enabled in its Class of Service (COS) settings on the PBX.
  • Page 13 KX-NCP500/KX-NCP1000 KX-TDE100/KX-TDE200 KX-TDE600 CA Pro and CA Console 60-day trials for KX-NCP series PBXs include IP softphone functionality for the duration of the trial, but only if CA Server is not installed on the PBXs network. Login Capabilities The total allowed number of simultaneous CA Client users is determined by the type of CA Client used and whether or not a CA Server is installed on your network.
  • Page 14 No. of Users No. of Users Login Mode PBX Only with CA Server (Up to 128 Users) (Up to 1000 Users) CA Supervisor Dial Modification When you make an external call from the contact list or a CRM application, or copy an external phone number to CA Client from another application, the number is modified according to the dial modification settings.
  • Page 15 On the Go To menu, select Options, and then select Dial Modification. The following window is displayed: Minimum digits of public telephone number Specifies the minimum number of digits required to treat the dialled number as an external telephone number. If the number of digits dialled is less than the specified value, it will not be treated as an external call.
  • Page 16 Corresponding Removed Added Dialled Number Modified Number Table No. Digits Digits 092-111-8888 — 111-8888 Configure Minimum digits of public telephone number, Remove "(0)", and the Telephone Number Modification table as desired. Click OK. Conditions • The following table shows which kinds of telephones can be used with CA Client: Telephone Type Use with CA Client Digital Proprietary Telephone (DPT)
  • Page 17 To clear the password lock: • For PBXs without CA Server (KX-NCP series PBXs only), the extension PIN lock needs to be cleared. Clear the extension’s PIN lock using PT Manager programming. When the PIN lock is cleared, the CA Client password and CA password lock are also cleared.
  • Page 18 This feature may not work with some CRM software depending on the software’s specifications. • CA Client does not support calling restrictions between PBX tenants. The presence and System Speed Dialling numbers for other tenant's extensions are displayed in CA Client. Quick Reference Guide...

  • Page 19: System Connection Diagram

    LAN/Internet Other Connections Remote Office Telephone Company Panasonic PBX CA Server Panasonic Network Camera Voice Processing System PC running CA Client Proprietary Telephone or Single Line Telephone Doorphone and Door Opener IP Proprietary Telephone PC running CA Client with Softphone...

  • Page 20: System Requirements

    3 System Requirements The tables below summarise the requirements for running CA Client. Minimum Recommended 1.0 GHz Intel Pentium /Celeron 2.0 GHz Intel Pentium/Celeron ® ® ® processor or comparable CPU processor or comparable CPU 1024 MB 1024 MB Microsoft Windows XP Professional Microsoft Windows XP Professional ®...
  • Page 21 Model No. Activation Key Type Description KX-NCS2101 CA Basic 1user Allows the use of CA Client Basic for 1 user. KX-NCS2105 CA Basic 5users Allows the use of CA Client Basic for 5 users. KX-NCS2110 CA Basic 10users Allows the use of CA Client Basic for 10 users. KX-NCS2140 CA Basic 40users Allows the use of CA Client Basic for 40 users.

  • Page 22: Software Installation

    4.1 Installing and Starting CA Client 4 Software Installation 4.1 Installing and Starting CA Client Note When you start CA Client, make sure you are logged in to an account that has administrator privileges. Double-click "Setup.msi", and follow the on-screen guidance to install CA Client. System Environment In this step, select whether you will be using CA Client in a thin client environment: •...
  • Page 23 4.1 Installing and Starting CA Client Click Save. Enter the IP address of the CA Server you are connecting to. If connecting directly to a PBX, enter the IP address of the PBX instead. Then, enter your extension number and password. If this is the first time you are logging in for the extension, leave the password blank.

  • Page 24: Uninstalling Ca Client

    4.2 Uninstalling CA Client To uninstall CA Client, perform one of the following procedures: • From the Start menu, point to All Programs ® Panasonic ® Communication Assistant, and select Uninstall. • From the Control Panel, double-click Add or Remove Programs, select Communication Assistant, and then click Remove.
  • Page 25 Notes Quick Reference Guide...
  • Page 26 Copyright: This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd. Panasonic Communications Co., Ltd. 2008 PSQX4923YA KK0808MP1059 (v0.006)

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Kx-tde series

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