Supervisor Features - Panasonic KX-NCP Series Software Manual

Supervisor Features

If you log in to CA Client in supervisor mode, you can monitor the status of Incoming Call Distribution (ICD)
groups, listen in on conversations, take over calls, and perform other supervisory functions.
Note
•
To use the listen-in function, your extension must have "Call Monitor" enabled in its Class of Service
(COS) settings on the PBX.
•
To use the busy override/take over functions, your extension must have "Busy Override" enabled in its
Class of Service (COS) settings on the PBX.
Function Key Bar
The function key bar can be accessed by choosing Function Key from the Go To menu. A bar appears with
common call control function keys that always stays in front of other windows. If you drag the function key bar
to the top, bottom, or sides of the screen it will 'dock' to the edge of the screen without overlapping with any
other program windows.
Note
The docking feature of the Function Key Bar is not available when using a thin client.
Feature Comparison
CA Client has 4 operating modes: Basic, Pro, Operator Console, and Supervisor. The following table
summarises the features available for each mode.
View other extensions' presence from main menu
12 Quick Reference Guide
Feature Basic Pro
No Yes
Operator
Supervisor
Console
Yes Yes