Symbol P370 Keyless Reference Manual page 52

P370/P470 Keyless RF Scanners Product Reference Guide
Problem
The PC cannot
download an
application to the
scanner.
The P370 ALR scanner
will not pair with a
PL370 cradle.
The Scanner will not
load my ADF rule.
Note: If after performing these checks the symbol still does not scan,
contact your distributor or call the Symbol Support Center. See
Symbol Support Center
3-4
Table 3-1. Troubleshooting Table (Continued)
Possible Causes
Incorrect cable
connection.
Scanner and cradle are
not successfully paired.
No power to the
scanner.
Incorrect set up for
pairing scanner with
the cradle.
Unsuccessful pairing of
scanner with cradle or
incorrect cable
connection.
The scanner is running
an MCL-Designer
generated application.
on page
Possible Solutions
Check to ensure you are using an RS-232 cable.
The application cannot be downloaded to a
scanner using a Synapse cable.
Ensure the scanner and cradle are successfully
paired.
Check to ensure the power supply is connected
to the base.
If the problem continues, cycle power to the base
(power off then on).
To pair a long range P370 ALR scanner with a
PL370 cradle, attach the spare pairing bar code
label to the cradle and scan the bar code. For
additional information, see Pairing the Scanner
with the Cradle on page 1-8.
Software download to the scanner while the
scanner is running the default application.
• Check that the scanner is successfully
paired with the cradle (see page 1-8).
• Check that the cradle and PC are
connected using an RS-232 cable.
Software download or scanning a bar code sheet
while the scanner is running an MCL-Designer
generated application
• Erase the MCL-Designer application
from the scanner's memory by scanning
the "Reset Default Application" bar code
on page 4-7.
• The default application is now
reinstalled and an ADF rule can be
loaded.
page xi for the telephone number.