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CONDITION
Jams continued
Printing Problems
CONDITION
No printing: Media is blank after
going under printheads.
Print slanted or skewed
Line spacing not uniform
Gray print
Blurry print
CONDITION
Blurry printing continued
Printing light
Print streaking
Non-uniform print quality
PROBLEM
Worn separator tip.
Printhead adjusted too low.
Conveyor tape(s) under printhead
broken.
PROBLEM
Sensor did not see the piece and
send the signal to print to the PC
Board.
Clogged cartridges
Cartridge dried out
Tape on printhead
Cartridge not properly inserted
Cartridge empty
Power supply voltage out of spec.
Printhead holder
Printhead not positioned correctly
to print on media
Skew within specs.
Side guides not set properly
Printheads adjusted too high
Printheads not aligned properly
Ink cartridge almost dry
Envelope thickness adjustment
incorrect
Dirty printheads
Paper too porous or absorbent
Printheads scratched when
cleaned
PROBLEM
Printhead assembly not
synchronized
Printhead clogged or dirty
Resolution of output set too low
Running low on ink
Envelope thickness set too low
Exit roller dirty
Printhead dirty
Check voltage from power supply
Poor printhead connections
TROUBLE SHOOTING
SOLUTION
Replace separator tip.
Raise printhead
Replace tapes.
SOLUTION
Clean or replace the sensor as
required.
Clean and purge cartridges
Install new cartridge
Remove tape
Remove and reinsert cartridge
Install new ink cartridge
Check voltages
Check flex circuit for tears
Adjust printhead to print on
media
± 2.5° from bottom edge of
material
Readjust
Reset or lower printheads
Realign printheads
Replace ink cartridge
Adjust media thickness knob to
lower printhead
Clean printheads
Use other paper
Replace printhead
SOLUTION
Adjust the carriage assembly
timing to ensure that the
cartridge assembly powers
smoothly and contacts the media
evenly on all corners
Purge and clean printheads
Reset to a higher resolution
Replace cartridge
Adjust media thickness
Clean exit roller with water
Clean printhead
Adjust to 14 VDC
Check that the flex circuit
connections are in place
SECTION 2
9
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