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SECTION 2
TROUBLE SHOOTING
CONDITION
LCD shows solid line of
characters or garbage.
LCD displays solid black line or
lines
Feeding Problems
CONDITION
Intermittent feeding
Multiple feeds
Failure to feed
Jams
8
PROBLEM
Power supply.
Static electricity
Bad power supply
No firmware (BIOS)
Bad processor PC Board
PROBLEM
Feed ramp not used
Side guides set improperly
Dirty feed rollers
Paper stuck together
Bad or dirty sensor
Uneven mail piece
Separator gap not set properly.
Sensor bad or dirty
Media stuck together.
Side guides too close to media
Brake misadjusted.
Side guides too close to media
ENTER key not pressed.
No power to printer.
Feed gap too tight.
Feed gap too loose
Material is out of specification.
Motor on, feed rollers not turning.
Clutch not engaging.
Motor failure.
No power
Printhead adjustment too low.
Paper path obstruction
Paper not loaded properly
Feed ramp not used properly
Separators improperly adjusted
Media curled or bent.
Bad or Dirty Sensor
SOLUTION
Check voltages and inspect the
power supply connections to the
processor PC Board.
Turn printer off and then on.
Check all voltages
Install firmware
Replace processor PC Board
SOLUTION
The feed ramp adds a slope to the stack
and helps feeding.
Loosen the side guides slightly.
Clean the feed roller with distilled water
and a cloth. DO NOT use any solvents or
detergents as they may damage the feed
rollers.
Fan media before placing it in printer
Clean sensor with compressed air or
replace it.
Tap inserts to front of envelopes and retry.
Adjust separators to thickness of media.
Clean sensor with compressed air or
replace it.
Fan media before feeding.
Push side guides away from media.
Adjust brake (see Section 4- Adjustments)
Readjust side guides
Instruct user on proper operation.
Check the power button is ON and that the
power cord is plugged in.
Adjust separator to thickness of media
Adjust separator to thickness of media.
Maximum thickness is 3/8" or 0.375"
Press the ENTER key, check for broken
drive belt and replace, check for loose set
screws on drive pulley or belt drive roller
pulley.
Replace Clutch.
Check motor circuit breaker or replace
motor.
See Power Problems in this Section.
Adjust printhead height to accommodate
the media thickness.
Clear jam and remove pieces remaining
under printhead.
Instruct operator in proper loading of
media.
Set feed ramp
Adjust separators to thickness of media.
Uncurl media.
Clean or replace sensor.
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