Notices Used In This Document; Figures Used In This Document; Getting Information, Help, And Service; Before You Call - IBM TotalStorage DS4300 Installation, User's, And Maintenance Manual

Notices used in this document

This document contains the following notices designed to highlight key information:
v Note: These notices provide important tips, guidance, or advice.
v Important: These notices provide information that might help you avoid
v Attention: These notices indicate possible damage to programs, devices, or
v Caution: These statements indicate situations that can be potentially hazardous
v Danger: These statements indicate situations that can be potentially lethal or

Figures used in this document

The figures used in this document are for illustrative purposes only. In some cases,
the actual device might look different from the figure.
Note: This applies particularly in cases where the DS4300 single-controller storage

Getting information, help, and service

If you need help, service, or technical assistance or just want more information
about IBM products, you will find a wide variety of sources available from IBM to
assist you. This section contains information about where to go for additional
information about IBM and IBM products, what to do if you experience a problem
with your IBM Eserver xSeries
service, if it is necessary.

Before you call

Before you call, make sure that you have taken these steps to try to solve the
problem yourself:
v Check all cables to make sure that they are connected.
v Check the power switches to make sure that the system is turned on.
v Use the troubleshooting information in your system documentation and use the
v Check for technical information, hints, tips, and new device drivers at the
v Use an IBM discussion forum on the IBM Web site to ask questions.
You can solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the online help or in the documents
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IBM TotalStorage DS4300 Fibre Channel Storage Subsystem: Installation, User's, and Maintenance Guide
inconvenient or problem situations.
data. An attention notice is placed just before the instruction or situation in which
damage could occur.
to you. A caution statement is placed just before the description of a potentially
hazardous procedure step or situation.
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.
subsystem (model 6LU/6LX) differs from the DS4300 dual-controller storage
subsystem (model 60U/60X).
diagnostic tools that come with your system.
following Web sites:
http://www-1.ibm.com/servers/storage/support/disk/
www.pc.ibm.com/support
® ®
or IntelliStation system, and whom to call for