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HP ENVY 14 Service Manual

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HP ENVY 14 Notebook PC
Maintenance and Service Guide

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  • Page 1 HP ENVY 14 Notebook PC Maintenance and Service Guide...
  • Page 2 Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice ENWW...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ......................1 2 External component identification ..................5 Top ............................5 Button ........................5 Keys ........................6 Lights ........................7 TouchPad ......................... 8 Display ........................... 9 Front ............................. 10 Left side ..........................11 Right side ..........................12 Bottom components ........................
  • Page 6 Service tag ......................36 Computer feet ......................37 Battery ........................37 SIM ........................39 Mass storage device ....................40 WWAN module ..................... 42 WLAN module ......................45 RTC battery ......................49 Memory module ...................... 50 Battery connector board ................... 52 Top cover .......................
  • Page 7 Performing a system recovery ....................89 Recovering using the dedicated recovery partition ............89 Recovering using the recovery discs ................89 Backing up your information ....................90 Using Windows Backup and Restore ................. 90 Using system restore points ..................91 When to create restore points ..............
  • Page 8 viii ENWW...

  • Page 9: Product Description

    Product description Category Description Product Name HP ENVY 14 Notebook PC Processors Intel Core i7-840QM 1.86- to 3.06-GHz, 35W turbo processor (1333-MHz FSB, 6-MB L3 cache) Intel Core i7-820QM 1.73- to 3.06-GHz, 35W turbo processor (1333-MHz FSB, 6-MB L3 cache) Intel Core i7-740QM 1.73- to 2.80-GHz, 35W turbo processor (1333-MHz FSB, 6-MB L3 cache)
  • Page 10 Hard drives Supports 6.35-cm (2.5-in) hard drives (HD) and solid-state drives (SSD), 12.5-mm (.49-in) and 9.5- mm (.37-in) thicknesses Customer-accessible Serial ATA Accelerometer (HP Mobile Data Protection System 3D) Supports the following single hard drive configurations: ● 640-GB (5400-rpm) ●...
  • Page 11 Full-size (14.5 in), backlit, island-style keyboard pointing devices f5/f6 control for backlight brightness TouchPad with gesture support (HP-defined, scroll, pinch, zoom) Taps enabled by default Power 90W slim travel AC adapter with localized cable plug support (3-wire plug with ground pin, supports...
  • Page 12 Operating Preinstalled: system ● Windows® 7 Home Premium 64-bit ● Windows 7 Home Professional 64-bit ● Windows 7 Ultimate 64-bit ● Linux (configurable with embedded HP QuickWeb Serviceability End-user replaceable parts: ● AC adapter ● Battery ● Hard drive ●...

  • Page 13: External Component Identification

    5 seconds to turn off the computer. To learn more about your power settings, select Start > Control Panel > System and Security > Power Options, or refer to the HP Notebook Reference Guide. ENWW...

  • Page 14: Keys

    Keys Item Component Description Displays system information when pressed in combination with the key. Displays system information when pressed in combination with the key. Windows logo key Displays the Windows Start menu. Windows applications key Displays a shortcut menu for items beneath the pointer. Action keys Execute frequently used functions.

  • Page 15: Lights

    Lights Item Component Description ● TouchPad off indicator Amber: The TouchPad is off. ● Off: The TouchPad is on. ● Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. ●...

  • Page 16: Touchpad

    TouchPad Item Component Description TouchPad off indicator Turns the TouchPad on and off. Quickly double-tap the TouchPad off indicator to turn the TouchPad on and off. TouchPad zone Moves the pointer and selects or activates items on the screen. Left TouchPad button Functions like the left button on an external mouse.

  • Page 17: Display

    Record sound. Webcam Records video and captures still photographs. To access the webcam, select Start > All Programs > HP > HP MediaSmart > HP MediaSmart Webcam. Webcam light On: The webcam is in use. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

  • Page 18: Front

    Front Item Component Description Speakers (2) Produce sound. Bluetooth compartment Contains a Bluetooth device. Digital Media Slot Supports the following digital card formats: ● MultiMediaCard ● Secure Digital (SD) Memory Card ● Secure Digital High Capacity Memory card ● Secure Digital Extended Capacity Memory Card Chapter 2 External component identification ENWW...

  • Page 19: Left Side

    Left side Item Component Description Optical drive Reads/writes optical discs. CAUTION: Do not insert 8-cm optical discs into the optical drive. This can cause damage to the computer. USB ports (2) Connect optional USB devices. Audio-out (headphone) jack/Audio-in Produces sound when connected to optional powered (microphone) jack stereo speakers, headphones, earbuds, a headset, or television audio.

  • Page 20: Right Side

    Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive. NOTE: For information on HP ProtectSmart Hard Drive Protection, refer to the HP Notebook Reference Guide. eSATA/USB port Connects a high-performance eSATA component, such as an eSATA external hard drive, or connects an optional USB device.
  • Page 21 Item Component Description ● Battery light Off: The computer is running on battery power. ● Blinking amber: The battery has reached a low battery level, a critical battery level, or there is a battery error. ● Amber: A battery is charging. ●...

  • Page 22: Bottom Components

    Bottom components Item Component Description Memory module/wireless module compartment Contains the memory module slots and a wireless WAN module. CAUTION: To prevent an unresponsive system, replace the wireless module with a wireless module authorized for use by the governmental agency that regulates wireless devices in your country or region.

  • Page 23: Illustrated Parts Catalog

    Illustrated parts catalog ENWW...

  • Page 24: Service Tag

    Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item Component Description Product name This is the product name affixed to the front of the computer. Serial number (s/n) This is an alphanumeric identifier that is unique to each product.

  • Page 25: Computer Major Components

    Computer major components Computer major components ENWW...
  • Page 26 Item Description Spare part number 14.5-in, LED, HD, AntiGlare, flush glass display assembly (includes display panel cable, webcam/ microphone module and cable, 2 WLAN antenna cables and transceivers,and 2 WWAN antenna cables and transceivers): SVA display assembly for use only on Beats Edition computer models 619399-001 SVA display assembly for use only on standard computer models 616270-001...
  • Page 27 Item Description Spare part number ● For use in Portugal 608375-131 ● For use in Russia 608375-251 ● For use in Saudi Arabia 608375-171 ● For use in South Korea 608375-AD1 ● For use in Spain 608375-071 ● For use in Switzerland 608375-BG1 ●...
  • Page 28 Item Description Spare part number Intel Core i7-840QM 1.86- to 3.06-GHz, 35W turbo processor (1333-MHz FSB, 6-MB 612260-001 L3 cache) Intel Core i7-820QM 1.73- to 3.06-GHz, 35W turbo processor (1333-MHz FSB, 6-MB 583053-001 L3 cache) Intel Core i7-740QM 1.73- to 2.80-GHz, 35W turbo processor (1333-MHz FSB, 6-MB 612259-001 L3 cache) Intel Core i7-720QM 1.60- to 2.80-GHz, 35W turbo processor (1333-MHz FSB, 6-MB...
  • Page 29 Item Description Spare part number Hard Drive Hardware Kit (not illustrated, includes hard drive bracket and screws) 608373-001 (20) Memory modules (2, PC3, 10600, 1333-MHz): 4096-MB 599092-001 2048-MB 598856-001 1024-MB 598859-001 (21) RTC battery (includes cable and double-sided tape) 581926-001 (22) WLAN module: Broadcom 43224 802.11a/b/g/n 2×2 WiFi Adapter for use in Antigua and Barbuda,...

  • Page 30: Door Kit

    Door Kit Item Description Spare part number Door Kit, includes: 608384-001 Battery cover Memory module/wireless module compartment cover Chapter 3 Illustrated parts catalog ENWW...

  • Page 31: Mass Storage Devices

    Mass storage devices Item Description Spare part number Hard drive (includes hard drive bracket): 640-GB, 5400-rpm 608372-001 500-GB, 7200-rpm 608371-001 320-GB, 7200-rpm 608370-001 250-GB, 7200-rpm 608369-001 Solid-state drive (includes solid-state drive bracket): 256-GB 608368-001 160-GB 608367-001 Hard Drive Hardware Kit (not illustrated, includes hard drive bracket and screws) 608373-001 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive with 608374-001...

  • Page 32: Miscellaneous Parts

    Miscellaneous parts Description Spare part number AC adapter: 90W PFC RC/V HP Smart AC adapter 609940-001 90W PFC RC/V EM HP Smart AC adapter 609947-001 Full-function remote control with teletext 465541-004 HDMI to VGA adapter 530607-001 Headphone: Beats Edition ear buds...

  • Page 33: Sequential Part Number Listing

    Sequential part number listing Spare part Description number 465541-004 Full-function remote control with teletext 490371-001 Power cord for use in North America 490371-011 Power cord for use in Australia 490371-021 Power cord for use in Europe, the Middle East, and Africa 490371-031 Power cord for use in the United Kingdom and Singapore 490371-081...
  • Page 34 Spare part Description number 582564-002 Broadcom 43224 802.11a/b/g/n 2×2 WiFi Adapter for use in Afghanistan, Albania, Algeria, Andorra, Angola, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic,...
  • Page 35 Spare part Description number 608366-001 14.5-in, LED, HD+, AntiGlare, flush glass WVA display assembly for use only on standard computer models (includes display panel cable, webcam/microphone module and cable, 2 WLAN antenna cables and transceivers,and 2 WWAN antenna cables and transceivers) 608367-001 160-GB solid-state drive (includes solid-state drive bracket) 608368-001...
  • Page 36 Cable Kit (includes the Bluetooth module cable) 609940-001 90W PFC RC/V HP Smart AC adapter 609947-001 90W PFC RC/V EM HP Smart AC adapter 612259-001 Intel Core i7-740QM 1.73- to 2.80-GHz, 35W turbo processor (1333-MHz FSB, 6-MB L3 cache; includes replacement thermal material) 612260-001 Intel Core i7-840QM 1.86- to 3.06-GHz, 35W turbo processor (1333-MHz FSB, 6-MB L3 cache;...
  • Page 37 Spare part Description number 616270-001 14.5-in, LED, HD, AntiGlare, flush glass SVA display assembly for use only on standard computer models (includes display panel cable, webcam/microphone module and cable, 2 WLAN antenna cables and transceivers,and 2 WWAN antenna cables and transceivers) 617265-001 Battery connector board (includes cable) 619399-001...
  • Page 38 Spare part Description number 619402-001 Top cover for use only on Beats Edition computer models (includes power button board and cable and TouchPad and TouchPad cable) 622389-001 Beats Edition solo headphones 622390-001 Beats Edition ear buds 622391-001 Beats Edition protective cover 623899-001 Standard protective cover Chapter 3 Illustrated parts catalog...

  • Page 39: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 40: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 41 CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 42: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 43 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 44: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 67 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement.

  • Page 45: Computer Feet

    Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Feet Kit, spare part number 606894-001. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. Battery Description Spare part number 8-cell, 59-Wh, 2.00-Ah, Li-ion battery 593548-001...
  • Page 46 Remove the battery: Slide the battery cover release latch (1). (The battery cover releases forward (2)). Remove the battery cover. The battery cover is included in the Door Kit, spare part number 608384-001. Slide the right battery release latch (1) to unlock the battery. Slide and hold the left battery release latch (2) to release the battery.

  • Page 47: Sim

    To insert the battery: Align the tabs on the front edge of the battery with the notches on the front edge of the battery bay. Rotate the rear edge of the battery down into the battery bay until it is seated. Slide the right battery release latch to lock the battery into place.

  • Page 48: Mass Storage Device

    Remove the SIM (2) from the SIM slot. Install the SIM by inserting it into the SIM slot until you hear a click. Mass storage device NOTE: The mass storage device spare part kit includes a bracket. Description Spare part number Hard drive: 640-GB, 5400-rpm 608372-001...
  • Page 49 Before removing the mass storage device, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 50: Wwan Module

    Remove the mass storage device bracket (2). The mass storage device bracket and screws are included in the Hard Drive Hardware Kit, spare part number 608373-001. Reverse this procedure to reassemble and install the mass storage device. WWAN module Description Spare part number HSPA EV-DO WWAN module 531993-001...
  • Page 51 Remove the WWAN module: Disconnect the WWAN antenna cables from the terminals on the WWAN module. NOTE: The 1/red WWAN antenna cable is connected to the WWAN module 1/Main terminal. The 2/blue WWAN antenna cable is connected to the WWAN module 2/Aux terminal. Remove the two Phillips PM2.0×3.0 screws that secure the WWAN module to the system board.
  • Page 52 Remove the WWAN module by pulling the module away from the slot at an angle. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module.

  • Page 53: Wlan Module

    WLAN module Description Spare part number Broadcom 43224 802.11a/b/g/n 2×2 WiFi Adapter for use in Antigua and Barbuda, Barbados, 582564-001 Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United States Broadcom 43224 802.11a/b/g/n 2×2 WiFi Adapter for use in Afghanistan, Albania, Algeria, 582564-002 Andorra, Angola, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia,...
  • Page 54 Remove the WLAN module: Remove the five Phillips PM2.0×3.0 screws (1) that secure the memory module/wireless module compartment cover to the computer. Slide the memory module/wireless module compartment cover (2) toward the back of the computer until the tabs on the cover disengage from the slots in the base enclosure. Remove the memory module/wireless module compartment cover.
  • Page 55 Disconnect the WLAN antenna cables from the terminals on the WLAN module. NOTE: The 1/black WLAN antenna cable is connected to the WLAN module 1/Main terminal. The 2/gray WLAN antenna cable is connected to the WLAN module 2/Aux terminal. Remove the two Phillips PM2.0×3.0 screws that secure the WLAN module to the system board. (The WLAN module tilts up.) Component replacement procedures ENWW...
  • Page 56 Remove the WLAN module by pulling the module away from the slot at an angle. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 57: Rtc Battery

    RTC battery Description Spare part number RTC battery 581926-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 58: Memory Module

    Remove the RTC battery from the system board. The RTC battery is attached to the system board with double-sided tape. Reverse this procedure to install the RTC battery. Memory module Description Spare part number 4096-MB (PC3, 10600, 1333-MHz) 599092-001 2048-MB (PC3, 10600, 1333-MHz) 598856-001 1024-MB (PC3, 10600, 1333-MHz) 598859-001...
  • Page 59 Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module. Component replacement procedures ENWW...

  • Page 60: Battery Connector Board

    Battery connector board Description Spare part number Battery connector board (includes cable) 617265-001 Before removing the battery connector board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 61 Release the battery charger board (5) as far as the power cable allows. Swing the rear edge of the battery charger board (1) up and forward until it rests upside down in the battery bay. Disconnect the power extension cable (2) from the battery charger board. Remove the battery charger board (3).

  • Page 62: Top Cover

    Top cover NOTE: The top cover spare part kit includes the power button board and cable and TouchPad and cable. Description Spare part number For use only on Beats Edition computer models 619402-001 For use only on standard computer models 608377-001 Before removing the top cover, follow these steps: Shut down the computer.
  • Page 63 Remove the three Phillips PM2.0×3.0 screws that secure the top cover to the computer in the battery bay. Turn the computer right side up, with the front toward you. Open the computer as far as it will open. Lift the front edge of top cover (1) until the TouchPad cable is accessible. Release the ZIF connector to which the TouchPad cable is attached, and then disconnect the cable (2) from the system board.

  • Page 64: Keyboard

    Release the ZIF connector to which the keyboard cable is attached, and then disconnect the cable (5) from the system board. Remove the top cover. Reverse this procedure to install the top cover. Keyboard NOTE: The keyboard spare part kit includes a keyboard cable and a keyboard light cable. For use in country or region: Spare part number For use in country or region:...
  • Page 65 For use in country or region: Spare part number For use in country or region: Spare part number ● ● For use in Denmark, Finland, 608375-DH1 For use in Spain 608375-071 and Norway ● ● For use in France 608375-051 For use in Switzerland 608375-BG1 ●...
  • Page 66 Release the keyboard light cable (2) and the keyboard cable (3) through their respective openings in the top cover. Turn the top cover and keyboard right-side up, with the front toward you. Swing the rear edge of the keyboard (1) up and forward until it rests at an angle. Slide the keyboard (2) back at an angle until the tabs on the front edge of keyboard disengage from the slots in the top cover.

  • Page 67: Audio/Usb Board

    Audio/USB board Description Spare part number Audio/USB board (includes cable) 608379-001 Before removing the audio/USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 68: Bluetooth Module

    Remove the audio/USB board (5) and cable. Reverse this procedure to install the audio/USB board and cable. Bluetooth module NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is included in the Cable Kit, spare part number 608385-001. Description Spare part number Bluetooth module...

  • Page 69: Sim/Wwan Board

    Remove the Bluetooth module: Disconnect the Bluetooth module cable (1) from the SIM/WWAN board. Release the Bluetooth module cable from the routing clips (2) built into the base enclosure. Release the Bluetooth module (3) from the retention clip built into the base enclosure. Remove the Bluetooth module and cable.
  • Page 70 WWAN module (see WWAN module on page Memory module/wireless module compartment cover (see WLAN module on page Top cover (see Top cover on page Remove the SIM/WWAN board: Disconnect the Bluetooth module cable (1) from the SIM/WWAN board. Release the grounding tape (2) that secures the SIM/WWAN cable to the base enclosure. Release the ZIF connector to which the SIM/WWAN board cable is attached, and then disconnect the cable (3) from the system board.

  • Page 71: Optical Drive

    Optical drive Description Spare part number DVD±RW and CD-RW Super Multi Double-Layer Combo Drive with LightScribe (includes cable, 608374-001 connector board, and retention rails) Before removing the optical drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 72 Open the computer as far as it will open. Remove the four Phillips PM2.0×3.0 screws (1) that secure the optical drive to the base enclosure. Remove the optical drive (2). If it is necessary to replace the optical drive retention rails: Remove the four Philllips PM2.0×3.0 screws (1) that secure the retention rails to the optical drive.

  • Page 73: Power Connector Cable

    If it is necessary to replace the optical drive connector board: Remove the Philllips PM2.0×3.0 screw (1) that secures the connector board to the optical drive. Remove the connector board (2). Reverse this procedure to install the optical drive cable. Power connector cable Description Spare part number...

  • Page 74: System Board

    Remove the power connector cable: Disconnect the power extension cable (1) from the battery connector board. Release the power extension cord (2) from the system board. (The power extension cord is attached to the system board with double-sided tape.) Disconnect the power connector cable (3) from the system board. Release the power connector (4) from the alignment clip built into the base enclosure.
  • Page 75 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery cover and battery (see Battery on page 37). Remove the hard drive (see Mass storage device on page 40).
  • Page 76 Release the ZIF connector to which the SIM/WWAN board cable is attached, and then disconnect the cable (2) from the system board. Disconnect the display panel cable (1) from the system board. Disconnect the power connector cable (2) from the system board. Disconnect the power extension cable (3) from the battery connector board.
  • Page 77 Release the power extension cord (4) from the system board. (The power extension cord is attached to the system board with double-sided tape.) Remove the five Phillips PM2.5×5.0 screws that secure the system board to the base enclosure. Lift the left side of the system board (1) until it rests at an angle. Component replacement procedures ENWW...

  • Page 78: Fan/Heat Sink Assembly

    Remove the system board (2) by sliding it up and to the left at an angle. Reverse this procedure to install the system board. Fan/heat sink assembly Description Spare part number Fan/heat sink assembly (includes replacement thermal material) 608378-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer.
  • Page 79 Disconnect the battery charger board ribbon cable from the system board (see Battery connector board on page 52). Remove the top cover (see Top cover on page 54). Disconnect the optical drive cable from the system board (see Optical drive on page 63).

  • Page 80: Processor

    Reverse this procedure to install the fan/heat sink assembly. Processor NOTE: The processor spare part kit includes replacement thermal material. Description Spare part number Intel Core i7-840QM 1.86- to 3.06-GHz, 35W turbo processor (1333-MHz FSB, 6-MB L3 cache) 612260-001 Intel Core i7-820QM 1.73- to 3.06-GHz, 35W turbo processor (1333-MHz FSB, 6-MB L3 cache) 583053-001 Intel Core i7-740QM 1.73- to 2.80-GHz, 35W turbo processor (1333-MHz FSB, 6-MB L3 cache) 612259-001...
  • Page 81 Remove the battery cover and battery (see Battery on page 37). Remove the hard drive (see Mass storage device on page 40). Remove the memory module/wireless module compartment cover (see WLAN module on page 45). Disconnect the battery charger board ribbon cable from the system board (see Battery connector board on page 52).

  • Page 82: Speakers

    Speakers Description Spare part number Speakers (include cable) 608381-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 83: Display Assembly

    Remove the speakers (3). Reverse this procedure to install the speakers. Display assembly NOTE: The display assembly spare part kit includes a display panel cable, webcam/microphone module and cable, 2 WLAN antenna cables and transceivers,and 2 WWAN antenna cables and transceivers.
  • Page 84 Remove the memory module/wireless module compartment cover (see WLAN module on page 45). Remove the top cover (see Top cover on page 54). Remove the display assembly: Close the computer. Turn the computer upside down, with the front toward you. Disconnect the wireless antenna cables (1) from the WWAN and WLAN modules.
  • Page 85 Remove the display assembly (5). Reverse this procedure to reassemble the display assembly. Component replacement procedures ENWW...

  • Page 86: Setup Utility (Bios)

    Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 87: Navigating And Selecting In Setup Utility

    Navigating and selecting in Setup Utility Because Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. ● To choose a menu or a menu item, use the arrow keys. ● To choose an item in a list or to toggle a field—for example an Enable/Disable field—use either the arrow keys or and f6.

  • Page 88: Exiting Setup Utility

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 89: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep or Hibernation. Do not insert, remove, connect, or disconnect any device, cable, or cord. Access the page on the HP Web site that provides software for your computer: Windows 7—Select Start > Help and Support > Maintain.
  • Page 90 NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Chapter 5 Setup Utility (BIOS) ENWW...

  • Page 91: Specifications

    Specifications Computer specifications Metric U.S. Dimensions: Width 35.6 cm 14.02 in Depth 23.70 cm 9.33 in Height (front to back) 2.77 cm to 2.82 cm 1.09 in to 1.11 in Weight: 2.38 kg 5.25 lbs Input power Operating voltage 19.0 V dc @ 4.74 A - 90W Operating current 4.74 A Temperature...

  • Page 92: 14.5-Inch, Sva Display Specifications

    Metric U.S. Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 14.5-inch, SVA display specifications Metric U.S.

  • Page 93: Hard Drive Specifications

    Hard drive specifications 640-GB* 500-GB* 320-GB* 250-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm 70 mm Weight 101 g 101 g 101 g 101 g Interface type SATA SATA SATA SATA Transfer rate 100 MB/sec...

  • Page 94: Dvd±Rw And Cd-Rw Super Multi Double-Layer Combo Drive Specifications

    DVD±RW and CD-RW Super Multi Double-Layer Combo Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-R and CD-RW CD-ROM, CD-ROM XA, MIXED MODE DVD+R, DVD+RW, DVD-R, DVD-RW, CD, CD-I, CD-I Bridge (Photo-CD, Video DVD-RAM CD), Multisession CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R,...

  • Page 95: Backup And Recovery

    Backup and recovery Recovery after a system failure is as good as your most recent backup. HP recommends that you create recovery discs immediately after software setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.

  • Page 96: Recovery Discs

    (purchased separately) to create recovery discs, or you can purchase recovery discs for your computer from the HP Web site. If you use an external optical drive, it must be connected directly to a USB port on the computer, not to a USB port on an external device, such as a USB hub.

  • Page 97: Performing A System Recovery

    Note the following when performing a system recovery: ● You can recover only files that you have previously backed up. HP recommends that you use HP Recovery Manager to create a set of recovery discs (entire drive backup) as soon as you set up the computer.

  • Page 98: Backing Up Your Information

    Backing up your information You should back up your computer files on a regular schedule to maintain a current backup. You can back up your information to an optional external hard drive, a network drive, or discs. Back up your system at the following times: ●...

  • Page 99: Using System Restore Points

    Using system restore points A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time. You can then recover back to that point if you want to reverse subsequent changes. NOTE: Recovering to an earlier restore point does not affect data files saved or e-mails created since the last restore point.

  • Page 100: Connector Pin Assignments

    Connector pin assignments Audio-in (microphone) Signal Audio signal in Audio signal in Ground Audio-out (headphone) Signal Audio out, left channel Audio out, right channel Ground Chapter 8 Connector pin assignments ENWW...

  • Page 101: Hdmi

    HDMI Signal TMDS data 2+ TMDS data 2 shield TMDS data 2– TMDS data 1+ TMDS data 1 shield TMDS data 1– TMDS data 0+ TMDS data 0 shield TMDS data 0– TMDS clock+ TMDS clock shield TMDS clock- No connect DDC clock DDC data Ground...

  • Page 102: Network)

    RJ-45 (network) Signal Transmit + Transmit - Receive + Unused Unused Receive - Unused Unused Universal Serial Bus Signal +5 VDC Data Data + Ground Chapter 8 Connector pin assignments ENWW...

  • Page 103: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 104: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO Switzlerland Taiwan...

  • Page 105: 10 Recycling

    When you remove these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiai.org.
  • Page 106 Perform the following steps: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
  • Page 107 Disconnect all display panel cables (1) from the display inverter and remove the inverter 2. Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Turn the display panel assembly upside down. Remove all screws that secure the display panel frame to the display panel.
  • Page 108 Remove the display panel frame (2) from the display panel. Remove the screws (1) that secure the backlight cover to the display panel. Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Turn the display panel right-side up.
  • Page 109 Remove the backlight cables (1) from the clip (2) in the display panel. Turn the display panel upside down. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Display 101 ENWW...
  • Page 110 Remove the backlight from the backlight frame. Disconnect the display cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel.

  • Page 111: Index

    Index bottom components 14 AC adapter, spare part button component 5 Digital Media Slot 10 numbers 24, 28 buttons display assembly accessory battery connector 14 power 5 removal 75 action keys 6 TouchPad 8 spare part antenna, locations 9 numbers 18, 27, 29, 75 audio, product description 2 display components 9 Cable Kit, spare part...
  • Page 112 front components 10 esc 6 fn 6 operating system, product optical drive eject 6 description 4 graphics, product description 1 Windows applications 6 optical drive grounding guidelines 32 Windows logo 6 location 11 guidelines precautions 32 equipment 35 product description 2 grounding 32 left-side components 11 removal 63...
  • Page 113 hard drives 2 SIM, removal 39 keyboard 3 SIM/WWAN board warranty period 16, 36 memory module 1 removal 61 webcam 9 microphone 2 spare part webcam light 9 operating system 4 number 19, 28, 61 Windows applications key 6 optical drive 2 solid-state drive Windows logo key 6 pointing device 3...

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