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HP Envy Maintenance And Service Manual

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See also: Maintenance and Service Manual
HP Envy 14 Sleekbook
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.

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Summary of Contents for HP Envy

  • Page 1 HP Envy 14 Sleekbook Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ......................1 2 External component identification ..................5 Display ........................... 5 Buttons and speakers ........................ 6 Keys ............................8 Lights ............................9 TouchPad ..........................10 Left side ..........................11 Bottom ..........................13 Right side ..........................14 Service label .........................
  • Page 6 Service cover ......................37 Battery ........................39 Solid-state drive ...................... 40 Hard drive ......................42 WLAN module ......................44 WWAN module ..................... 45 Memory modules ....................47 RTC battery ......................48 RJ-45 module cover ....................49 Left speaker/subwoofer ................... 50 USB/audio board ....................
  • Page 7 Recovering using HP Recovery Manager ..............93 What you need to know ................93 Using the HP Recovery partition to recover (select models only) ...... 94 Using HP Recovery media to recover ............94 Changing the computer boot order ............. 94 Removing the HP Recovery partition ................
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description Product Name HP ENVY 14 Sleekbook Processors Intel Dual i7-4500U (1.8GHz, turbo up to 3.0GHz) 1600MHz/4MB Cache Intel Dual i5-4200U (1.6GHz, turbo up to 2.6GHz) 1600MHz/3MB Cache Intel Dual i3-4010U (1.7GHz) 1600MHz/3MB L3 Chipset Intel Lynx Point — LP PCH (Integrated in MCP) Graphics Intel HD Graphics 4400 discrete-class graphics.
  • Page 10 Audio and video Dual array digital microphones Dual speakers Subwoofer Beats audio HP TrueVision high-definition webcam (fixed, no tilt, 1280x720 by 30 frames per second) Ethernet Integrated 10/100/1000 GB network interface card (NIC) Wireless Integrated WLAN options by way of wireless module Compatible with Miracast-certified devices for Windows 8.1...
  • Page 11 Qualcomm QCA9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter ● External expansion Push-push insertion/removal card HP Multi-Format Media Reader supports the following digital card formats: Secure Digital (SD) Card ● Secure Digital High-Capacity (SDHC) Card ● Secure Digital Extended Capacity (SDxC) Card ●...
  • Page 12 Category Description Power Supports the following HP AC adapters: requirements 65-W Smart Pin, 4.5 mm connector ● 65-W Smart Pin, 4.5 mm connector, EM ● 65-W Smart Pin, 4.5 mm connector, MSH ● Power cord, 1 m Supports the following batteries: 3-cell, 5.0WHr 4.56 AH battery...

  • Page 13: External Component Identification

    Record sound. Webcam light On: The webcam is in use. HP TrueVision HD Webcam Records video, captures still photographs, and provides access to video conferences and online chat by means of streaming video. To use the webcam, from the Start screen, type c, and then select CyberLink YouCam from the list of applications.

  • Page 14: Buttons And Speakers

    Component Description Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs).
  • Page 15 Component Description Power button When the computer is off, press the button to turn on ● the computer. When the computer is in the Sleep state, press the ● button briefly to exit Sleep. When the computer is in Hibernation, press the button ●...

  • Page 16: Keys

    Keys Component Description Reveals system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the key. Windows button Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows key again will return you to the previous screen.

  • Page 17: Lights

    Lights Component Description Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, which is an ● energy-saving mode. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation ●...

  • Page 18: Touchpad

    TouchPad Component Description TouchPad zone Reads your finger gesture to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button of an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 External component identification...

  • Page 19: Left Side

    Left side Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. HDMI port Connects an optional video or audio device, such as a high- definition television, any compatible digital or audio component, or a high-speed HDMI device.
  • Page 20 Component Description Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP3D DriveGuard has temporarily parked the ● hard drive. Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, which is an ●...

  • Page 21: Bottom

    Bottom Component Description HP Triple Bass Reflex Subwoofer Provides superior bass sound. Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 22: Right Side

    Right side Component Description SIM slot (select models only) Supports a wireless subscriber identity module (SIM). Audio-out (headphone) jack/Audio-in Connects optional powered stereo speakers, headphones, (microphone) jack earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices.

  • Page 23: Service Label

    Service label When ordering parts or requesting information, provide the computer serial number and model number provided on the service label, which is found on the bottom of the computer. Item Component Description Serial number (SN) This is an alphanumeric identifier that is unique to eachproduct.

  • Page 24: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components Chapter 3 Illustrated parts catalog...
  • Page 25 Item Component Spare part number Display assembly Touchscreen models (35.6-mm (14.0-inch), WLED): HD ,Brightview display panel in Natural Silver (Touchscreen) 727484-001 ● HD , Brightview display panel in Ruby Red (Touchscreen) 727485-001 ● HD, AntiGlare display panel in Natural Silver (Touchscreen) 727486-001 ●...
  • Page 26 Item Component Spare part number Keyboard with backlight for use in the United States 727503-001 Keyboard with backlight for use in Latin America 727503-161 Keyboard with backlight for use in Thailand 727503-281 Keyboard with backlight for use in Japan 727503-291 Keyboard with backlight for use in Taiwan 727503-AB1 Keyboard with backlight for use in South Korea...
  • Page 27 Item Component Spare part number For use only with model numbers 14-k000 - 14-k099 equipped with an Intel Core 737595-601 ● i5-4200U processor, QHD display, and Windows 8 Professional operating system For use only with model numbers 14-k100 - 14-k199 equipped with an Intel Core 744761-001 ●...
  • Page 28 Intel Dual Band Wireless-AC 3160 802.11 a/b/g/n/ac (1x1) WiFi with Bluetooth 4.0 710662-001 combo Broadcom BCM 4352 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter 724935-001 (14) HP hs3114 HSPA+ Mobile Broadband Module (WWAN) 723896-001 (15) Power connector cable 736358-001 Heat sink...
  • Page 29 Item Component Spare part number (19) RTC battery 725458-001 (20) RJ-45 cover Black 729606-001 733475-001 (21) Card reader board 728133-001 (22) Battery (3-cell, 5.0 WHr, 4.52 AH, Li-ion battery) 715050-001 (23) Service cover Black 727508-001 728180-001 Computer major components...

  • Page 30: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel 727478-001 Webcam/microphone module 725465-001 Hinges For use in non-touchscreen models 727483-001 For use in touchscreen models 728930-001 For use in models with WWAN 735102-001 Raw display panel (35.6-mm (14.0-inch), WLED) HD, BrightView 727509-001 HD, anti-glare...
  • Page 31 Item Component Spare part number Touchscreen 728929-001 QHD touchscreen 740240-001 WWAN antenna cable 727742-001 NOTE: Available in antenna kit that contains both WLAN and WWAN antenna cables. Display enclosure For use with silver models without a touchscreen and without WWAN 727474-001 For use with silver models without a touchscreen with WWAN 727475-001...

  • Page 32: Mass Storage Devices

    Mass storage devices Item Component Spare part number Solid-state drives 128-GB solid-state (SSD) drive, MLC 727514-001 128-GB SSD, TLC 747210-001 24-GB solid-state (SSD) drive 734247-001 Hard drive, SATA (not illustrated) 1-TB, 5400 rpm, 2.5 in 676521-001 1-TB, 5400 rpm, 2.5 in, hybrid (8-GB integrated flash memory) 731999-001 750-GB, 5400 rpm, 2.5 in 634250-001...

  • Page 33: Miscellaneous Parts

    Miscellaneous parts Component Spare part number AC adapter (65W, nPFC, 4.5mm) For use in all countries and regions except for India 710412-001 For use in India 714657-001 Power cord (3-pin,black,1.83-m): For use in Argentina 490371-DO1 For use in Australia 490371-011 For use in Europe 490371-021 For use in India...

  • Page 34: Sequential Part Number Listing

    3-cell, 50 WHr 4.52AH Li-ion battery 717384-001 Intel Dual Band Wireless AC 7260 + Bluetooth combo w/+2 antennas (802.11 ac) 723896-001 HP hs3114 HSPA+ Mobile Broadband Module 724935-001 Broadcom BCM 4352 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter 725445-001...
  • Page 35 Spare part Description number 725458-001 RTC battery 725465-001 Webcam 727470-001 WLAN antenna for use in non-touchscreen models 727471-001 WLAN antenna for use in touchscreen models 727472-001 WWAN and WLAN antennas for use in non-touchscreen models 727474-001 Display back cover for use with silver models without a touchscreen and without WWAN 727475-001 Display back cover for use with silver models without a touchscreen with WWAN 727476-001...
  • Page 36 Spare part Description number 727503-161 Backlit keyboard in black finish for use in Latin America (includes keyboard cable) 727503-281 Backlit keyboard in black finish for use in Thailand (includes keyboard cable) 727503-291 Backlit keyboard in black finish for use in Japan (includes keyboard cable) 727503-AB1 Backlit keyboard in black finish for use in Taiwan (includes keyboard cable) 727503-AD1...
  • Page 37 Spare part Description number 727530-501 System board for use only with model numbers 14-k000 - 14-k099 equipped with i5-4200U processor, graphics subsystem with discrete memory, and Windows 8 Standard operating system 727530-601 System board for use only with model numbers 14-k000 - 14-k099 equipped with i5-4200U processor, graphics subsystem with discrete memory, and Windows 8 Professional operating system 727536-001 Top cover with TouchPad for use in non-touchscreen models without WWAN...
  • Page 38 Spare part Description number 737595-001 System board for use only with model numbers 14-k000 - 14-k099 equipped with Intel Core i5-4200U processors, QHD display, and graphics subsystem with discrete memory, on non-Windows 8 models 737595-501 System board for use only with model numbers 14-k000 - 14-k099 equipped with Intel i5-4200U processor, QHD display, and graphics subsystem with discrete memory, and Windows 8 Standard operating system 737595-601...
  • Page 39 Spare part Description number 744763-001 System board for use only with model numbers 14-k100 - 14-k199 equipped with Intel Core i5-4200U processor, WWAN, QHD display, and a non-Windows 8 operating system 744763-501 System board for use only with model numbers 14-k100 - 14-k199 equipped with Intel Core i5-4200U processor, WWAN, QHD display, and Windows 8 Standard operating system 744763-601 System board for use only with model numbers 14-k100 - 14-k199 equipped with Intel Core i5-4200U...

  • Page 40: Removal And Replacement Procedures

    Removal and replacement procedures CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers should perform the removal and replacement procedures described here. Accessing the internal part could damage the computer or void the warranty. Preliminary replacement requirements...

  • Page 41: Drive Handling

    Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced.
  • Page 42 CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 43: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

  • Page 44: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps ● with a minimum of one megohm 10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 45: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 90 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service cover Description Spare part number...
  • Page 46 Remove the 8 larger Phillips screws nearer the rear of the computer. Lift the front of the service cover upward (1), and then lift the cover off the computer (2). Chapter 4 Removal and replacement procedures...

  • Page 47: Battery

    Battery Description Spare part number 3-cell, 50 WHr, 4.52 AH Li-ion battery 715050-001 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 48: Solid-State Drive

    Solid-state drive Description Spare part number 128-GB mSATA solid-state drive (SSD), MLC 727514-001 128-GB SSD, TLC 747210-001 24-GB mSATA solid-state drive (SSD) 734247-001 Before removing the SSD, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 49 Remove the solid-state drive from the connector (2). Reverse these procedures to reassemble and install the solid-state drive. Component replacement procedures...

  • Page 50: Hard Drive

    Hard drive Description Spare part number 1-TB, 5400 rpm, 2.5 in 676521-001 1-TB, 5400 rpm, 2.5 in, hybrid (8-GB integrated flash memory) 731999-001 750-GB, 5400 rpm, 2.5 in 634250-001 750-GB, 5400 rpm, 2.5 in, hybrid (8-GB integrated flash memory) 732001-001 500-GB, 5400 rpm, 7 mm 683802-001 500-GB, 5400 rpm, 7 mm, hybrid (8-GB integrated flash memory)
  • Page 51 Disconnect the hard drive connector (3) from the hard drive. Remove the hard drive from the computer. Remove the hard drive bracket: Remove the 4 Phillips PM 2.0×3.0 screws (1) on the hard drive bracket. Remove the hard drive brackets (2) from the hard drive. Reverse these procedures to reassemble and install the hard drive.

  • Page 52: Wlan Module

    WLAN module Description Spare part number Intel Centrino Wireless-N 2230+ Bluetooth combo w/ *2 antennas (802.11 b/g/n) 670290-001 Ralink Wireless + Bluetooth combo w/ *2 antennas (802.11 b/g/n) 690020-001 Mediatek 7630E 802.11b/g/n 11 WiFi and Bluetooth 4.0 Combo Adapter 710418-001 Intel Dual Band Wireless-AC 3160 802.11 a/b/g/n/ac (1x1) WiFi with Bluetooth 4.0 combo 710662-001 Intel Dual Band Wireless AC 7260...

  • Page 53: Wwan Module

    WWAN module Description Spare part number HP hs3114 HSPA+ Mobile Broadband Module 723896-001 CAUTION: The WWAN module and the WLAN module are not interchangeable. To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 54 Remove the WWAN module: Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module. NOTE: The red WWAN antenna cable is connected to the WWAN module “Main” terminal. The blue WWAN antenna cable is connected to the WWAN module “Aux” terminal. Remove the Phillips PM2.0×3.0 screw (2) that secures the WWAN module to the system board.

  • Page 55: Memory Modules

    Memory modules Description Spare part number 2–GB memory module (PC3L, 12800, 1600–MHz) 691739–001 4–GB memory module (PC3L, 12800, 1600–MHz) 691740–001 8–GB memory module (PC3L, 12800, 1600–MHz) 693374–001 Before removing a memory module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 56: Rtc Battery

    RTC battery Description Spare part number RTC battery 725458-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 57: Rj-45 Module Cover

    RJ-45 module cover Description Spare part number RJ-45 module cover (black) 729606-001 RJ-45 module cover (red) 733475-001 Before removing the RJ-45 module cover: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 58: Left Speaker/Subwoofer

    Left speaker/subwoofer Description Spare part number Speaker Kit (includes left speaker/subwoofer and right speaker) 727513-001 The computer includes two separate speakers — a speaker on the right side, and a speaker/subwoofer on the left side. You must remove the system board to remove the right speaker. You do not have to remove the system board to remove the left speaker/subwoofer.
  • Page 59 Remove the 2 Phillips PM2.0×2.0 broadhead screws (2) that secure the subwoofer to the computer. NOTE: Make sure the rubber grommets are installed in the screw holes (3) when installing the subwoofer. Remove the subwoofer (4). Reverse this procedure to install the left speaker/subwoofer. Component replacement procedures...

  • Page 60: Usb/Audio Board

    USB/audio board Description Spare part number USB/audio board for use in models without WWAN 729607-001 USB/audio board for use in models with WWAN 727507-001 Before removing the USB/audio board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 61: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable (includes bracket) 736358-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 62: Card Reader Board

    Lift the bracket (4) from atop the connector, and then lift the power connector and cable from the computer (5). Reverse this procedure to install the power connector and cable. Card reader board Description Spare part number Card reader board 728133-001 Before removing the card reader board, follow these steps: Shut down the computer.

  • Page 63: Fan

    Lift up on the board to disconnect the connector on the bottom of the board from the system board, and then remove the card reader board from the computer (3). Reverse this procedure to install the card reader board. Description Spare part number 725445-001 Before removing the fan:...
  • Page 64 Remove the 2 Phillips PM2.0×3.0 screws securing the fan to the computer (3), and then lift the fan upward to remove it (4). Reverse this procedure to install the fan. Chapter 4 Removal and replacement procedures...

  • Page 65: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number System board for use in models with discrete graphics: For use only with model numbers 14-k100 - 14-k199 equipped with an Intel Core i7-4500U 744760-001 ●...
  • Page 66 Description Spare part number System board for use in models with UMA graphics: For use only with model numbers 14-k000 - 14-k099 equipped with Intel Core i5-4200U 737453-001 ● processor, WWAN, and a non-Windows 8 operating system For use only with model numbers 14-k000 - 14-k099 equipped with Intel Core i5-4200U 737453-501 ●...
  • Page 67 Before removing the system board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 68 Power connector cable (11) ● RTC battery cable (12) ● Left speaker and subwoofer cable (13) ● Remove the Phillips PM 2.5x5.5 screw that secures the security bracket to the computer (1), and then remove the bracket from the computer (2). Remove the 3 Phillips PM2.0×3.5 screws (1) that secure the system board to the computer.
  • Page 69 Lift the left side of the system board upward (2), and then lift the system board toward the left and out of the computer (3). Reverse this procedure to install the system board. Component replacement procedures...

  • Page 70: Heat Sink

    Heat sink Description Spare part number Heat sink for use with computer models with a graphics subsystem with discrete graphics 727480-001 Heat sink for use with computer models with a graphics subsystem with UMA graphics 728132-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer.
  • Page 71 Remove the heat sink from the system board (2). Note the locations of thermal material over the soldered on processor on the system board (1) and the bottom of the heat sink that services it (2). Reverse this procedure to install the heat sink. CAUTION: These screws must be installed in the sequence that is marked on the heat sink so that the correct pressure is applied to the processor and other components.

  • Page 72: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 727504-001 Before removing the Power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 73 Remove the two Phillips PM2.5×3.5 screws (1) that secure the power button board to the computer. Remove the power button board (2). Reverse this procedure to install the power button board. Component replacement procedures...

  • Page 74: Right Speaker

    Right speaker Description Spare part number Speaker Kit (includes left speaker/subwoofer and right speaker) 727513-001 The computer includes two separate speakers — a speaker on the right side, and a speaker/subwoofer on the left side. You must remove the system board to remove the right speaker. You do not have to remove the system board to remove the left speaker/subwoofer.
  • Page 75 Rotate the hinge upward to gain access to the speaker (3). Remove the Phillips PM2.0×3.5 broadhead screw that secures the right speaker (1). Remove the right speaker from the computer (2). Reverse this procedure to install the right speaker. Component replacement procedures...

  • Page 76: Keyboard

    Keyboard For use in country or region: Spare part number: For use in country or region: Spare part number: Keyboard support bracket 728181-001 Keyboard in black finish (not backlit) for use in the United States 727502-001 Backlit keyboard in black finish: For use in the United States 727503-001 For use in Japan...
  • Page 77 NOTE: You do not have to remove the display panel to remove the keyboard, but you do have to rotate the display hinges upward. Remove the 2 Phillips PM2.5×5.5 screws that secure the left display hinge to the computer, and then rotate the hinge upward (2).

  • Page 78: Nfc Board

    Slide the keyboard shield back slightly (3), and then lift it off the computer (4). Lift the keyboard straight up and off the computer. Reverse this procedure to install the keyboard. NFC board Before removing the NFC board, follow these steps: Shut down the computer.
  • Page 79 Remove the fan (see Fan on page 55). Remove the card reader board (see Card reader board on page 54). Remove the system board (see System board on page 57). Remove the keyboard (see Keyboard on page 68). Remove the NFC board: Disconnect the cable (1) from the NFC board.

  • Page 80: Touchpad Module

    TouchPad module Description Spare part number TouchPad (includes cable) 727540-001 Before removing the TouchPad, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 81 Remove the TouchPad and cable (4). Reverse this procedure to install the TouchPad assembly. Component replacement procedures...

  • Page 82: Display Assembly

    Display assembly Description Spare part number Touchscreen models (35.6-mm (14.0-inch) WLED): HD BrightView display assembly for use in silver models 727484-001 HD BrightView display assembly for use in red models 727485-001 HD AntiGlare display assembly for use in silver models 727486-001 HD AntiGlare display assembly for use in red models 727487-001...
  • Page 83 Remove the fan (see Fan on page 55). Remove the card reader board (see Card reader board on page 54). Remove the system board (see System board on page 57). Remove the display panel: Remove the 3 Phillips PM2.5×5.5 screws from the hinges (2 from the left, 1 from the right hinge) (1).
  • Page 84 Loosen the left and right side edges of the plastic bezel cover (4), and then loosen the bottom edge of the plastic bezel cover (5). Remove the plastic bezel cover (6). NOTE: There is also adhesive that secures the bottom of the bezel to the display. The display bezel is available using spare part number 727478-001.
  • Page 85 If you need to replace the webcam module, disconnect the webcam cable (1), and then lift to disengage the adhesive that secures the webcam (2) to the display enclosure. The webcam module is available using spare part number 725465-001. If you need to remove the raw display panel, remove the 4 Phillips PM2.0×3.0 screws (1) that secure the panel to the display enclosure, and then rotate the panel upward (2) to gain access to the display cable connection on the back .
  • Page 86 Lift the adhesive strip atop the display panel connector on the back of the raw display panel (1), and then disconnect the display cable. (2). Remove the display panel from the display enclosure (3). If you need to replace the display/webcam cable, lift the WWAN transceiver (1). Remove the cable from routing clips on the side of the display enclosure (2), and then lift the cable out of the display enclosure (3).
  • Page 87 If you need to replace the WWAN antennas and transceivers, remove the antennas from routing clips on the side of the display enclosure (1), and then lift the antennas out of the display enclosure (2). The WWAN antennas and transceivers route to the top of the display enclosure. Antenna cables are available using the following spare part numbers: 727470-001: WLAN only, non-touchscreen displays ●...
  • Page 88 If you need to replace the WLAN antennas and transceivers, remove the antennas from routing clips on the side of the display enclosure (1), and then lift the antennas out of the display enclosure (2). The WLAN antennas and transceivers route to the bottom of the display enclosure. Reverse this procedure to install the display panel.

  • Page 89: Setup Utility (Bios) And System Diagnostics

    Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 90: Navigating And Selecting In Setup Utility

    Navigating and selecting in Setup Utility To navigate and select in Setup Utility, follow these steps: Turn on or restart the computer, and then press while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen. To select a menu or a menu item, use the tab key and the keyboard arrow keys and then ●...

  • Page 91: Restoring Factory Settings In Setup Utility

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 92: Downloading A Bios Update

    Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now. Follow the on-screen instructions. At the download area, follow these steps: Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer.

  • Page 93: Using System Diagnostics

    Memory test — This test analyzes the physical condition of the memory modules. If it reports an ● error, replace the memory modules immediately. Battery test — This test analyzes the condition of the battery. If the battery fails the test, contact HP ● support to report the issue and purchase a replacement battery.

  • Page 94: Specifications

    Specifications Computer specifications Metric U.S. Dimensions 29.16 cm Width 11.48 in Depth 2.15 cm 8.46 in 2.11 to 3.19 cm Height (front to back) 0.83 to 1.26 in Weight With 6-cell battery 1.60 kg 3.53 lb 1.46 kg With 3-cell battery 3.22 lb Input power Operating voltage and current...

  • Page 95: 35.6-Mm (14.0-Inch) Display Specifications

    35.6-mm (14.0-inch) display specifications Metric U.S. Dimensions 16.50 cm Height 6.50 in Width 25.34 cm 11.60 in Diagonal 33.66 cm 14.0 in Number of colors 262,144 Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Pixel resolution Pitch 0.197 mm 0.197 mm Format 1366 768 Configuration...

  • Page 96: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering Your computer includes tools provided by HP and Windows to help you safeguard your information andretrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.

  • Page 97: Creating Recovery Media And Backups

    After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.
  • Page 98 Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive. Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and ● keep them in a safe place.

  • Page 99: Restore And Recovery

    For more information, see Recovering using HP Recovery Manager on page If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to ● restore the factory image to the replacement drive. For more information, see...

  • Page 100: Using Windows Refresh For Quick And Easy Recovery

    For more information, see Removing the HP Recovery partition on page Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you.

  • Page 101: Recovering Using Hp Recovery Manager

    To use the Factory Reset option, you must use HP Recovery media. ● If the HP Recovery media do not work, you can obtain recovery media for your system from the HP ● website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

  • Page 102: Using The Hp Recovery Partition To Recover (Select Models Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 103: Removing The Hp Recovery Partition

    Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: Removing the HP Recovery partition means you can no longer use Windows Refresh, the Windows Remove everything and reinstall Windows option, or the HP Recovery Manager option for recovery.

  • Page 104: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 105: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 106 Country/region Accredited agency Applicable note number The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75-mm conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 107: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 108: Index

    26 removal 62 changing HP Recovery drives, preventing damage 33 spare part number 62 Manager 94 DVDRW and CD-RW Super Multi HP Recovery Manager 93 buttons Double-Layer Combo Drive correcting boot problems 94 left TouchPad 10 precautions 33 starting 94...
  • Page 109 90 HDMI 11 Windows button 8 system 93 product description 3 USB flash drive 94 USB 2.0 14 using HP Recovery media 90 lights USB 3.0 11 recovery media AC adapter 14 power button board creating 89 caps lock 9...
  • Page 110 RJ-45 module cover system restore point WWAN module removal 49 creating 89 removal 45 spare part numbers 21, 29, restoring 91 spare part numbers 45 RTC battery tools required 32 removal 48 TouchPad spare part numbers 21, 27, buttons 10 removal 72 spare part number 17, 29, 72 Screw Kit, spare part number 25...

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