HP Envy 14 Maintenance And Service Manual
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HP Envy 14 Maintenance And Service Manual

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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

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Summary of Contents for HP Envy 14

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions or Intel, Celeron, Core, Optane, Pentium, and Agreement (EULA).
  • Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.
  • Page 4 Safety warning notice...
  • Page 5 Important notice about Customer Self-Repair parts Your computer includes Customer Self-Repair parts and parts that should be accessed by only an authorized service provider. IMPORTANT: See "Removal and replacement procedures for Customer Self-Repair parts" for details. Accessing parts described in "Removal and replacement procedures for authorized service provider parts" can damage the computer or void your warranty.
  • Page 6 Important notice about Customer Self-Repair parts...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 Components ..............................4 Right side ................................4 Left side ................................. 5 Bottom ................................... 6 Low blue light mode (select products only) ......................7 Button, vents, and fingerprint reader ........................8 Labels ..................................9 3 Illustrated parts catalog ..........................
  • Page 8 Backing up information and creating recovery media ..................48 Using Windows tools for backing up ....................48 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..48 Restoring and recovering your system ....................... 48 Creating a system restore .........................
  • Page 9 ......................... 52 Downloading HP PC Hardware Diagnostics Windows ............... 52 Downloading the latest HP PC Hardware Diagnostics Windows version from HP ..52 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store ..52 Downloading HP Hardware Diagnostics Windows by product name or number (select products only) .....................

  • Page 11: Product Description

    Table 1-1 Product components and their descriptions Category Description Product Name HP ENVY 14 Notebook PC Model number: 14-eb0xxx CTO model number: 14t-eb000 Processors 11th Generation Intel® Core™ processors Intel Core i7-1165 G7 (4C 2.80 GHz, BGA, 12 MB, 3200 MHz) Intel Core i5-1135 G7 (4C, 2.40 GHz, BGA, 3200 MHz)
  • Page 12 Audio-out (headphone)/audio-in (microphone) combo jack USB 3.2 Gen 2 Type C with Thunderbolt™ Gen 3 technology (left side) USB 3.2 Gen 1 Type A (supports HP Sleep & Charge (2) (left and right side) AC Smart Pin adapter plug Keyboard/pointing...
  • Page 13 Table 1-1 Product components and their descriptions (continued) Category Description Operating system Windows® 10 Home 64 Plus Windows 10 Home 64 Plus Single Language Windows 10 Home 64 High-End Chinese Market CPPP Windows 10 Home 64 Plus Single Language India Market PPP Windows 10 Home 64 Plus Single Language APAC EM PPP Win 10 Home 64 Win 10 Home 64 Advanced...

  • Page 14: Components

    Press in on the card, and then remove it from the memory ▲ card reader. USB Type-C ® SuperSpeed port with HP Sleep Connects a USB device, provides high-speed data transfer, and charges small devices, even when the computer is off. and Charge – and –...

  • Page 15: Left Side

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Type HP Documentation in the taskbar search box, ▲ and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 16: Bottom

    Component Description or a high-speed High-Definition Multimedia Interface (HDMI) device. USB Type-C Thunderbolt port with HP Sleep and Connects a USB device, provides high-speed data transfer, and Charge charges small devices (such as a smartphone), even when the computer is off.

  • Page 17: Low Blue Light Mode (Select Products Only)

    The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Table 2-4 Display components and their descriptions...

  • Page 18: Button, Vents, And Fingerprint Reader

    Display components and their descriptions (continued) Component Description Type HP Documentation in the taskbar search box, and then select HP Documentation. ▲ Button, vents, and fingerprint reader Use the illustration and table to identify the computer button, vents, and fingerprint reader.

  • Page 19: Labels

    Your service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on your computer. Table 2-6 Service label components Component HP product name Model number Warranty period Labels...
  • Page 20 Service label components (continued) Component Product ID Serial number Table 2-7 Service label components Component HP product name Product ID Serial number Warranty period Regulatory label(s)—Provide regulatory information about the computer. ● Wireless certification label(s)—Provide information about optional wireless devices and the approval ●...

  • Page 21: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 22 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display spare parts are available as subcomponents, not as whole units. Display subcomponent spare parts are available. For spare part information, see Display assembly on page Top cover/keyboard...

  • Page 23: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number (5a) IR sensor board M31125-001 (5b) IR sensor board cable M31126-001 System board (includes integrated processor) NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system...
  • Page 24 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display panel (raw) (includes bezel adhesive and display enclosure adhesive) 35.6 cm (14.0 in) Touch screen, BrightView 400 nits, low power narrow bezel, flat, (hinge up kit) M30901-001 35.6 cm (14.0 in) nontouch screen, antiglare, 400 nits, low power, narrow bezel, flat M30902-001...

  • Page 25: Mass Storage Devices

    Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number Back cover (with antenna for nontouch models) M31135-001 Hinge caps M31146-001 Mass storage devices To identify the mass storage devices, use this illustration and table. Table 3-3 Mass storage device descriptions and part numbers Item Component...

  • Page 26: Miscellaneous Parts

    For use in Japan (duckhead) L33157-001 Adapter, HDMI to VGA 701943-001 Adapter, USB to Gigabit RJ-45 829941-001 Adapter, USB-C® to VGA 831751-001 Adapter, USB-C to USB-A 833960-001 Adapter, HP USB-C to RJ-45 855560-001 Hub, USB-C to USB-A 916838-001 Chapter 3 Illustrated parts catalog...
  • Page 27 Table 3-5 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Hub, USB-C to multiport 919666-001 Adapter, USB-C to HDMI 2.0 935325-001 Elite USB-C multiport hub L39572-001 Hinge caps M31146-001 WLAN tab M33459-001 Touchpad tab M33460-001 Antenna cover tab M33461-001 Display adhesive kit M34013-001...

  • Page 28: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ●...

  • Page 29: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing DIPs (dual in-line packages) from plastic tube 400 V 700 V 2,000 V...

  • Page 30: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 31: Service Considerations

    Transparent metallized shielding bags ● ● Transparent shielding tubes Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.
  • Page 32 To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. Place items on a grounded surface before removing items from their containers.

  • Page 33: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 48 screws when you service Customer Self-Repair parts.

  • Page 34: Battery

    Remove the 2 Phillips M2.0 × 9. 00 screws that secure the top part of the bottom cover to the computer (1). Remove the 2 Phillips M2.0 × 4. 00 screws that secure the bottom part of the bottom cover to the computer (2) Use a nonmarking, nonconductive tool to release the edges of the bottom cover from the computer (1).
  • Page 35 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 36: Solid-State Drive

    Remove the battery from the computer (4). To insert the battery, reverse the removal procedures. Solid-state drive To remove the M.2 solid-state drive, use this procedure and illustration. Table 5-3 Solid-state drive descriptions and part numbers Description Spare part number 2 TB, M2 2280, PCIe-NVMe, 3 ×...
  • Page 37 Pull the drive away from the socket to remove it (3), and then remove the solid-state drive cover. To install the solid-state drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion. Component replacement procedures...

  • Page 38: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as xx screws when you service the parts described in this chapter.

  • Page 39: Heat Sink

    Remove the speakers: Disconnect the speaker cable from the speaker (1). Remove the four Phillips M2.0 × 3.0 screws (2) that secure each speaker to the computer. Remove the speakers from the computer (3) . Reverse this procedure to install the speakers. Heat sink To remove the heat sink, use these procedures and illustrations.
  • Page 40 In the order indicated on the heat sink with discrete graphics memory, remove the six Phillips M2.0 × 4.0 screws that secure the discrete heat sink to the computer, and then remove the discrete heat sink from the compute Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 41: Fan

    Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations.

  • Page 42: System Board

    Remove the two Phillips M2.0 × 3.0 screws (3) that secure the left fan to the system board, and then remove the fans from the computer (4). Reverse this procedure to install the fan assembly. System board To remove the system board, use these procedures and illustrations. Table 6-4 System board descriptions and part numbers Description...
  • Page 43 When you replace the system board, be sure to remove the following components (as applicable) from the defective system board and install them on the replacement system board: Heat sink (see Heat sink on page 29). ● Remove the system board: Disconnect the following cables from the system board: Power connector cable (1) ●...

  • Page 44: Touchpad

    Remove the five Phillips M2.0 × 3.0 screws that secure the system board to the computer. Tilt the system board up (1), and then remove the system board (2). Reverse this procedure to install the system board. Touchpad To remove the touchpad, use this procedure and illustration. Table 6-5 Touchpad description and part number Description...
  • Page 45 Before removing the touchpad, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 23). Remove the bottom cover (Bottom cover on page 23). Remove the battery (see Battery on page 24). Remove the system board (see System board on page 32), Remove the touchpad:...

  • Page 46: Ir Sensor Board

    Reverse this procedure to install the touchpad. IR sensor board To remove the IR sensor board, use this procedure and illustration. Table 6-6 IR sensor board descriptions and part numbers Description Spare part number IR sensor board M31125-001 IR sensor board cable M31126-001 Before removing the IR sensor board, follow these steps: Prepare the computer for disassembly...
  • Page 47 Full hinge-up displays are not available as spare parts. Spare parts for displays are available only at the subcomponent level. Before removing the display panel, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 23). Remove the bottom cover (Bottom cover on page 23).
  • Page 48 If you need to remove the hinges from the touch screen display enclosure: Remove the six Phillips broadhead M2.5 × 2.5 screws (1) from each hinge. Remove the two Phillips M2.0 × 3.5 screws from the hinge bracket that secures the hinge to the display enclosure.
  • Page 49 Remove the six Phillips broadhead M2.0 × 2.5 screws (1) from each hinge. Remove the two Phillips M2.0 × 3.5 screws that secure the hinge bracket to the display enclosure (2). Remove the screws that secure the hinge bracket to the display enclosure (3), and then remove the hinges (4).
  • Page 50 Lift the panel using the suction cups (1), while using tweezers to grasp the end of the tape (2). While turning the tweezers, wrap the tape around the tweezers (3) as you continue to pull the tape out from behind the display panel (3). You must pull the tape multiple times before it is completely removed.
  • Page 51 Remove the camera module (5). The camera module is available as spare part number M31147-001. If you need to remove the display/camera cable, disconnect the cable from the connector on the camera module (1), and then remove the cable (2). Display panel cables are available as the following spare part numbers: M31200-001: display panel cable Component replacement procedures...

  • Page 52: Power Connector And Power Connector Cable

    If you need to remove the antenna cables, remove the cables from the clips at the bottom of the cover (1), and then remove the auxiliary and main antennas and cables (2). Antenna cables are available as spare part number M31137-001. Reverse this procedure to reassemble and replace the display assembly.

  • Page 53: Keyboard With Top Cover

    Remove the power connector and power connector cable from the computer (2). Reverse this procedure to install the power connector and power connector cable. Keyboard with top cover The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top cover/keyboards.
  • Page 54 Table 6-9 Spare part country codes (continued) For use in country or Spare part For use in country or Spare part For use in country or Spare part region number region number region number Greece -151 Russia -251 United States -001 Hungary -211...

  • Page 55: Using Setup Utility (Bios)

    Start menu is displayed. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 56: Preparing For A Bios Update

    Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.
  • Page 57 NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Updating Setup Utility (BIOS)

  • Page 58: Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that ▲...

  • Page 59: Creating A System Restore

    You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 60: Using Hp Sure Recover (Select Products Only)

    Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC operating system (OS) recovery solution built into the hardware and software. HP Sure Recover can fully restore the HP OS image without installed recovery software.

  • Page 61: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 62: Accessing Hp Pc Hardware Diagnostics Windows From Support Assistant

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu. Select the Start button.

  • Page 63: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number (Select Products Only)

    HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 64: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

  • Page 65: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.
  • Page 66 Make your customization selections. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Chapter 9 Using HP PC Hardware Diagnostics...

  • Page 67: 10 Specifications

    10 Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 10-1 Computer specifications Metric...

  • Page 68: Solid-State Drive Specifications

    Table 10-2 Display specifications (continued) Metric U.S. Resolution 1920 × 1200 (FHD) Surface treatment Antiglare Brightness 400 nits Viewing angle UWVA Backlight WLED Display panel interface Solid-state drive specifications This section provides specifications for your solid-state drives. Table 10-3 Solid-state drive specifications 256 GB* 512 GB* 1 TB*...
  • Page 69 Table 10-4 Solid-state drive specifications 128 GB* Dimensions Height 1.35 mm Weight < 10 g Interface type SATA-3 Ready time, maximum (to not busy) 1.0 ms Access times, logical 0.1 ms Transfer rate up to 540 MB/s Total logical sectors 234,441,648 Operating temperature 0°C to 70°C (32°F to 158°F)

  • Page 70: 11 Power Cord Set Requirements

    11 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 71 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland...

  • Page 72: 12 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.

  • Page 73: Index

    13 illustrated 13 (microphone) combo jack, display back cover spare part number 13 identifying 5 illustrated 13 HP PC Hardware Diagnostics UEFI spare part number 13 downloading 54 display bezel failure ID code 53 backup, creating 48 illustrated 13...
  • Page 74 USB board cable low blue light mode 7 wireless certification labels 9 spare part number 15 Remote HP PC Hardware Diagnostics USB Type-C SuperSpeed port with HP UEFI settings microSD memory card reader, Sleep and Charge, identifying 4, 5 customizing 55...

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