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HP ENVY 17 Maintenance And Service Manual

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HP ENVY 17 Notebook PC
HP ENVY 15 Notebook PC
HP ENVY m7 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP ENVY 17

  • Page 1 HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC HP ENVY m7 Notebook PC Maintenance and Service Guide...
  • Page 2 Company under license. Intel and Core are U.S. bound by the terms of the HP End User License Not all features are available in all editions of registered trademarks of Intel Corporation.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 6 Identifying components ............................6 Using the action keys ............................11 Labels ................................... 12 3 Illustrated parts catalog ..........................13 Computer major components ..........................13 Display assembly subcomponents ........................22 Miscellaneous parts .............................
  • Page 8 8 Using HP PC Hardware Diagnostics (UEFI) – Windows 10 .................. 80 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............81 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) – Windows 8.1 ..........82 Starting Setup Utility (BIOS) ..........................82 Updating the BIOS ..............................
  • Page 9 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..........87 11 Using Setup Utility (BIOS) and System Diagnostics – Ubuntu Linux ..............88 Starting Setup Utility ............................88 Using Setup Utility ............................... 88 Changing the language of Setup Utility .................... 88 Navigating and selecting in Setup Utility ..................
  • Page 10 Restoring specific files ........................108 Restoring specific files using Windows Backup and Restore ........108 Recovering the original system using HP Recovery Manager ............108 What you need to know ....................108 Recovering using HP Recovery partition (select models only) ........109 Recovering using the recovery media ................

  • Page 11: Product Description

    Product description Category Description Product Name HP ENVY 17 Notebook PC HP ENVY m7 Notebook PC HP ENVY 15 Notebook PC Processors Processors are attached to the system board. ● Intel® Core™ i7-5500U 2.4-GHz (SC turbo up to 3.0-GHz) processor (1600-MHz FSB, 4.0-MB L3 cache, dual core, 15 W) ●...
  • Page 12 ● 1 TB 5400-rpm, 9.5-mm ● 750 GB 5400-rpm 9.5-mm ● 500 GB 5400-rpm 7mm/9.5mm For use only on HP ENVY 15 Notebook PC only Hybrid configurations ● 1 TB 5400 + 8 GB NAND Hybrid HDD 9.5mm ● 750 GB 5400 + 8 GB NAND Hybrid HDD 9.5mm...
  • Page 13 9.5-mm tray load Supports the following optical drives: ● DVD+/-RW Double-Layer SuperMulti ● Blu-ray Disc ROM DVD±R/RW with SuperMulti for use on select HP ENVY 17 and 15 Notebook PCs Support Zero-Power ODD Support M-disc External optical drives External USB Serial ATA 12.7-mm and 9.5–mm tray load...
  • Page 14 ● RJ-45 (Ethernet, includes link and activity lights) ● AC Smart Pin power adapter plug ● Fingerprint Reader for select HP ENVY 15 and select 17 Notebook PC models only Keyboard/pointing Full-size keyboard with numeric keypad devices ● Backlit island-style keyboard in black finish ●...
  • Page 15 Category Description ● Optical drive ● Hard drive ● Memory ● WLAN module In Box HDMI-to-VGA adapter (select models only)

  • Page 16: External Component Identification

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this document: Windows 10: Type support in the taskbar search box, and then select the HP Support Assistant app. Chapter 2 External component identification...
  • Page 17 ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. HDMI port Connects an optional video or audio device, such as a high- definition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface (HDMI) device.
  • Page 18 Component Description Memory card reader Reads optional memory cards that enable you to store, manage, share or access information. To insert a card: Hold the card label-side up, with connectors facing the ▲ slot, insert the card into the slot, and then push in on the card until it is firmly seated.
  • Page 19 Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.
  • Page 20 Select My PC, select the Specifications tab, and then select User Guides. Windows 8 or Windows 7: Select the HP Support Assistant app on the Start screen, ▲ select My computer, and then select User guides. Chapter 2 External component identification...

  • Page 21: Using The Action Keys

    Using the action keys Depending on the model, your computer may have the function key features as described in this table. An action key performs an assigned function. The icon on each of the action keys illustrates the assigned function for that key. To use an action key function, press and hold the key.

  • Page 22: Labels

    Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms with Windows 8 or Windows 8.x preinstalled do not have the physical label. Instead a Digital Product Key is electronically installed.

  • Page 23: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 24 Display assembly: For details on the display components, see Display assembly subcomponents on page Keyboard/top cover equipped with backlight (includes backlight and keyboard cable): For use only on HP ENVY 15 Notebook PC computer models: For use in the United States 763578-001...
  • Page 25 For use in Denmark, Finland, and Norway 763578-DH1 For use in the Czech Republic and Slovakia 763578-FL1 For use only on HP ENVY 17 Notebook PC computer models: For use in the United States 763935-001 For use in the United Kingdom...
  • Page 26 For use only on HP ENVY 17 Notebook PC computer models equipped with the Windows 10 833599-001 operating system For use only on HP ENVY 17 Notebook PC computer models equipped with a Windows 8 or non-Windows 763712-001 operating system WLAN module: Broadcom BCM43142 802.11 bgn 1×1 Wi-Fi + Bluetooth 4.0 HMC Combo Adapter for use only on all...
  • Page 27 Battery connector board (for use only on HP ENVY 17 Notebook PC computer models) 763710-001 Optical drive connector board (for use only on HP ENVY 17 Notebook PC computer models): Included in the optical drive spare part kit. System board (includes processor and replacement thermal material): For use on HP ENVY 17 computer models sold through Costco: Equipped with an Intel Core i7-5500U 2.4-GHz (SC turbo up to 3.0-GHz) processor (1600-MHz FSB, 4.0-...
  • Page 28 Item Component Spare part number Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (1600-MHz FSB, 782622-601 3.0-MB L3 cache, dual core, 15 W), an 840M graphics subsystem with 2.0-GB memory, and the Windows 10 or Windows 8 Professional operating system Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (1600-MHz FSB, 782622-501 3.0-MB L3 cache, dual core, 15 W), an 840M graphics subsystem with 2.0-GB memory, and the Windows...
  • Page 29 MB L3 cache, dual core, 15 W), an 840M graphics subsystem with 2.0-GB of discrete memory, and a non- Windows operating system For use on HP ENVY 15 Computer models: Intel Core i5-5200U UMA (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, dual core 15 W for use on...
  • Page 30 Windows Professional Operating System Power connector cable: For use only on HP ENVY 15 Notebook PC computer models 762507-001 For use only on HP ENVY 17 Notebook PC computer models 763699-001 (10) Memory module (PC3L, 12800, 1600, shared):...
  • Page 31 Blu-ray Disc writer with SuperMulti R/RW Double-Layer 763580-001 (21) Base enclosure: For use only on HP ENVY 17 Notebook PC computer models 763695-001 For use only on HP ENVY 17 Notebook PC computer models in natural silver finish 774554-001 Computer major components...

  • Page 32: Display Assembly Subcomponents

    Spare part number For use only on HP ENVY 15 Notebook PC computer models 763570-001 For use only on HP ENVY 15 Notebook PC computer models equipped with a 3D camera 794976-001 (22) Base enclosure caps (included in the Plastics Kit):...
  • Page 33 763573-001 Display brackets (included with the display hinges) Antenna Kit (includes left and right wireless antenna cables and transceivers) For use only on HP ENVY 17 Notebook PC computer models equipped with a non- 763691-001 TouchScreen display assembly For use only on HP ENVY 17 Notebook PC computer models equipped with a TouchScreen...
  • Page 34 762520-001 For use only on computer models equipped with a Touchscreen display assembly 763105-001 For use only on HP ENVY 17 Notebook PC computer models: For use only on computer models equipped with a non-Touchscreen display assembly 763706-001 For use only on computer models equipped with a Touchscreen display assembly...

  • Page 35: Miscellaneous Parts

    763714-001 Rubber Kit for use only on HP ENVY 15 Notebook PC computer models 763104-001 Finger print reader board with cable and bracket For use only on HP ENVY 15 and select 17 Notebook 763789-001 PC computer models Finger print reader board with cable and bracket For use only on HP ENVY 17 Notebook PC computer...

  • Page 36: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 37: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 38: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 39: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 40: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 41: Removal And Replacement Procedures For Customer Self-Repair Parts

    Customer Self-Repair parts NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty.

  • Page 42: Battery

    Battery Description Spare part number 4-cell, 41 WHr 2.8AH Li-ion battery 756743-001 4-cell, 48 WHr 2.3AH Li-ion battery 756745-001 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 43: Optical Drive

    763579-001 Blu-ray Disc writer with SuperMulti R/RW Double-Layer 763580-001 For use on HP ENVY 17 Notebook PC computer models equipped with a touch or a non-TouchScreen display assembly: DVD+/-RW Double-Layer SuperMulti 763707-001 DVD Disc with R/W Double-Layer SuperMulti drive in natural silver...
  • Page 44 Remove the optical drive from the computer. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel toward you. Remove the two Phillips screws (1) that secure the optical drive bracket to the optical drive. Remove the optical drive bracket (2).

  • Page 45: Removal And Replacement Procedures For Authorized Service Provider Parts

    Authorized Service Provider parts NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. CAUTION: Components described in this chapter should only be accessed by an authorized service provider.

  • Page 46: Keyboard/Top Cover

    For use in country/region Spare part number For use in country/region Spare part number Keyboard/top cover equipped with backlight for use only on HP ENVY 15 Notebook PC computer models (includes backlight and keyboard cable): For use in the United States 763578-001...
  • Page 47 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 48 Remove eleven Phillips screws (1). Remove eight Phillips screws (1) around the battery area, two broad head screws (2) in the optical drive bay and one screw (3) near the display hinge. NOTE: Some models may have three screws in the optical drive bay (2). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 49 Turn the computer right side up and carefully remove the keyboard/top cover. NOTE: Use a thin, non-conductive tool to lift the keyboard/top cover. Carefully disconnect the following cables: ● Power button cable (1) ● Keyboard cable (2) ● TouchPad cable (3) ●...

  • Page 50: Display Panel

    WLAN Antenna Kit for use on HP ENVY 17 Notebook PC computer non-touch models (includes left 763691-001 and right wireless antenna cables and transceivers) WLAN Antenna Kit for use on HP ENVY 17 Notebook PC computer touch screen models (includes left 763692-001 and right wireless antenna cables and transceivers)
  • Page 51 Component Spare part number For use only on HP ENVY 17 Notebook PC computer models 763696-001 Display panel: 17.3-in, AntiGlare, HD, WLED for TouchScreen computer models 763931-001 17.3-in, BrightView, HD, LED for non-TouchScreen computer models 763932-001 17.3-in, AntiGlare, FHD, LED for non-TouchScreen computer models 763933-001 17.3-in, AntiGlare, FHD, WLED for TouchScreen computer models...
  • Page 52 On the right side, disconnect the WLAN cable (3) and carefully remove the cable from the retaining tabs (4). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 53 Remove the power connector cover by removing the Phillips screw (1) and lifting the cover (2). NOTE: The power connector cover has two screws, however, the screw on the left is removed during the base enclosure and keyboard/top cover removal process. Removing the cover is required for the display panel removal.
  • Page 54 Remove the seven Phillips screws (1) on the left and right side base of the display panel and lift the panel up (2). NOTE: Support the display panel as you are removing the screws. Open the panel cover (1), swivel the display panel hinges (2) on both sides and then tilt up the display panel hinge (3) to release it.
  • Page 55 Loosen the edges of the back cover (1), (2), and (3) from all four sides of the display bezel and lift the display panel (4). NOTE: Use a sharp probe to pop the covers out to avoid scratching the bezel. If you need to remove the panel, the display cable or the webcam, follow these procedures.
  • Page 56 Remove the display panel side bracket (select models only) by removing the four Phillips screws (1) and releasing the side bracket (2). NOTE: If your computer model does not have side brackets, skip to the next step. If it is necessary to remove the display panel cable or access the webcam and microphone, follow these steps.
  • Page 57 On select models, removing the cable also requires disengaging it from the channels in the hinges and disconnecting from the display panel. To disconnect the cable from the display panel, carefully remove the foil tape at the bottom of the display panel and then carefully lift the display cable connector (1) and remove the display connector (2).
  • Page 58 If it is necessary to replace the webcam/microphone perform the following: Lift the module (1) from the adhesive holding it in place on the display bezel and disconnect the module connector (2) if you have not already done so when removing the display cable. If the computer is equipped with a 3D cam, lift the module (1) from the adhesive holding it in place on the display bezel and disconnect the module connector (2) from the end of the module if you have not already done so when removing the display cable.
  • Page 59 Remove the display brackets by removing the eight Phillips and broadhead screws (1) securing the hinge brackets to the back cover, and then lift the brackets (2) to remove them. Release the wireless antenna transceivers (1) from the display bezel. (The wireless antenna transceivers are attached to the display bezel with double-sided tape.) Remove the wireless antenna from the retaining channels (2), and lift the antenna (3).

  • Page 60: Wlan Module

    Broadcom BCM43142 802.11 bgn 1×1 Wi-Fi + Bluetooth 4.0 HMC Combo Adapter for use only on all 753076-005 computer models Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter for use only on HP 756753-005 ENVY 17 Notebook PC computer models ROW Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter for use only on HP...
  • Page 61 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Component replacement procedures...

  • Page 62: Touchpad Button Board

    TouchPad button board (includes cable) for use on HP ENVY 15 Notebook PC computer models 763790-001 TouchPad button board (includes cable) for use on HP ENVY 17 Notebook PC computer models 763712-001 Before removing the TouchPad button board, follow these steps: Shut down the computer.

  • Page 63: Battery Board (Select Models Only)

    Battery board For use only on HP ENVY 17 Notebook PC 763710-001 The battery board is for select HP ENVY 17 Notebook PC computer models. Before removing the battery board, follow these steps: Disconnect all external devices connected to the computer.

  • Page 64: Optical Drive Connector

    Optical drive connector NOTE: The optical drive connector and cable are included in the optical drive spare part kit. (See Optical drive on page 33 for the spare part kit information.) Before removing the optical drive connector board, follow these steps: Shut down the computer.

  • Page 65: Subwoofer

    Subwoofer Description Spare part number Subwoofer For use only on HP ENVY 17 Notebook PC computer models 763716-001 Subwoofer For use only on HP ENVY 15 Notebook PC computer models 763788-001 Before removing the subwoofer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 66: Usb Board

    USB board Description Spare part number USB board for use on HP ENVY 17 Notebook PC computer models 763709-001 USB board for use on HP ENVY 15 Notebook PC computer models 763786-001 Before removing the USB board, follow these steps: Shut down the computer.

  • Page 67: Hard Drive

    731999-005 750-GB, 5400-rpm 778190-005 750-GB, 5400-rpm, hybrid 732001-005 500-GB, 5400-rpm for use with HP ENVY 15 Notebook PC computer models 778188-005 Hard Drive Hardware Kit (not illustrated): For use only on HP ENVY 17 Notebook PC computer models 763705-001 For use only on HP ENVY 17 Notebook PC computer models...

  • Page 68: System Board

    MB L3 cache, dual core, 15 W), an 850M graphics subsystem with 4.0-GB of discrete memory, and a non- Windows operating system For use on HP ENVY 17 computer models not sold through Costco: Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 69 Description Spare part number Equipped with an Intel Core i7-5500U 2.4-GHz (SC turbo up to 3.0-GHz) processor (1600-MHz FSB, 4.0- 782621-601 MB L3 cache, dual core, 15 W), an 850M graphics subsystem with 4.0-GB of discrete memory, and the Windows 10 or Windows 8 Professional operating system Equipped with an Intel Core i7-5500U 2.4-GHz (SC turbo up to 3.0-GHz) processor (1600-MHz FSB, 4.0- 782621-501 MB L3 cache, dual core, 15 W), an 850M graphics subsystem with 4.0-GB of discrete memory, and the...
  • Page 70 Description Spare part number Equipped with an Intel Core i7-4710HQ 2.5-GHz (SC turbo up to 3.5-GHz) processor (1600-MHz FSB, 6.0- 773128-501 MB L3 cache, quad core, 47 W), a graphics subsystem with UMA memory, and the Windows 10 or Windows 8 Standard Operating System Equipped with an Intel Core i7-4710HQ 2.5-GHz (SC turbo up to 3.5-GHz) processor (1600-MHz FSB, 6.0- 773128-001 MB L3 cache, quad core, 47 W), a graphics subsystem with UMA memory, and a non-Windows...
  • Page 71 MB L3 cache, dual core, 15 W), an 840M graphics subsystem with 2.0-GB of discrete memory, and a non- Windows operating system For use on HP ENVY 15 Computer models: Intel Core i5-5200U UMA (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, dual core 15 W for use on...

  • Page 72: Shut Down The Computer. If You Are Unsure Whether The Computer Is Off Or In Hibernation, Turn The Computer On, And Then Shut It Down Through The Operating System

    Description Spare part number Intel Core i7-5500U Discrete 850M 4GB (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3, dual core 794987-001 15 W for use on FreeDos and Ubuntu Operating Systems Intel Core i7-5500U Discrete 850M 4 GB (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3, dual core 794987-501 15 W for use on Windows Standard Operating System Intel Core i7-5500U 850M 4GB (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3, dual core 15 W for...
  • Page 73 Disconnect the following cables if you have not already done so: ● Subwoofer cable (1) ● Optical drive cable (2) ● Hard drive cable (3) ● USB connector cable (4) Component replacement procedures...
  • Page 74 Remove the power connector cover by removing the screw (1) and lifting the cover (2). NOTE: The power connector cover has two Phillips screws, however, the screw on the left is removed during the base enclosure and keyboard/top cover removal process. NOTE: You will remove the power connector after you have removed the system board.

  • Page 75: Solid State Drive

    Lift the system board (2), and then remove the system board (3) by sliding it up and to the right at an angle. Turn the system board over and remove the solid sate drive before replacing the system board. Reverse this procedure to install the system board. Solid state drive Description Spare part number...
  • Page 76 Remove the subwoofer (see Subwoofer on page 55). Remove the system board (see System board on page 58). Remove the solid-state drive: Turn the system board upside down. Remove the Phillips screw (1) that secures the solid-state drive to the system board. (The solid-state drive tilts up).

  • Page 77: Speakers

    Speakers Description Spare part number Speaker Kit (includes left and right front speakers and cables) For use only on HP ENVY 17 Notebook PC 763717-001 computer models Speaker Kit (includes left and right front speakers and cables) For use only on HP ENVY 15 Notebook PC...

  • Page 78: Memory Modules

    Reverse this procedure to install the speakers. Memory modules Description Spare part number 4-GB memory module (PC3L, 12800, 1600-MHz) 691740-005 8-GB memory module (PC3L, 12800, 1600-MHz) 693374-005 Before removing a memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 79 Slide the memory module forward (2) to remove it. Reverse this procedure to install a memory module. Component replacement procedures...

  • Page 80: Rtc Battery

    RTC battery Description Spare part number RTC battery 697917-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 81: Fingerprint Reader Board (Select Models Only)

    Spare part number Fingerprint reader board for use only on select HP ENVY 15 Computer Notebooks models 763789-001 Fingerprint reader board for use only on select HP ENVY 17 Computer Notebooks models 763711-001 Before removing the Fingerprint reader board, follow these steps: Shut down the computer.

  • Page 82: Power Connector

    Spare part number For use only on select HP ENVY 15 Computer Notebooks models 762507-001 For use only on select HP ENVY 17 Computer Notebooks models 763699-001 Before removing the power connector, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 83: Fan

    Description Spare part number Fan (with foil) 763700-001 Before removing the fan, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 84: Heat Sink

    Heat sink Description Spare part number For use only on computer models with UMA memory 19 W for use on HP ENVY 17 Notebook PC computer 763701-001 models For use only on computer models with UMA memory 47 W for use on HP ENVY 15 Notebook PC computer...
  • Page 85 NOTE: There is thermal paste between the heat sink and the processor. Reverse this procedure to install the heat sink. Component replacement procedures...

  • Page 86: Power Button Board

    Power button board (includes cable) For use only on HP ENVY 15 Notebook PC computer models 762496-001 Power button board (includes cable) For use only on HP ENVY 17 Notebook PC computer models 763708-001 Before removing the Power button board, follow these steps: Shut down the computer.

  • Page 87: Using Setup Utility (Bios) - Windows 10

    Tap f10. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) may be available on the HP website. Updated versions of Setup Utility (BIOS) may be available on the HP website. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 88: Determining The Bios Version

    To reveal the BIOS version information (also known as ROM date and System BIOS): Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.

  • Page 89: Synchronizing A Tablet And Keyboard (Select Products Only)

    name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive. Follow the on-screen instructions to download your selection to the hard drive. Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.

  • Page 90: Using Hp Pc Hardware Diagnostics (Uefi) - Windows 10

    Using HP PC Hardware Diagnostics (UEFI) – Windows 10 HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 91: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Download the latest UEFI version: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Download any version of UEFI for a specific product: Go to http://www.hp.com/support, and then select your country.

  • Page 92: Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi) - Windows 8.1

    To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit, select Exit Discarding Changes, and then press enter. Select Yes. Chapter 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) – Windows 8.1...

  • Page 93: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now.

  • Page 94: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 95: Using Setup Utility (Bios) And System Diagnostics - Windows 7

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 96: Downloading A Bios Update

    Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.

  • Page 97: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 98: Using Setup Utility (Bios) And System Diagnostics - Ubuntu Linux

    11 Using Setup Utility (BIOS) and System Diagnostics – Ubuntu Linux Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 99: Displaying System Information

    Exit > Exit Discarding Changes, and then press enter. Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 100: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered. There are two options to download HP PC Hardware Diagnostics to a USB device: Download the latest UEFI version: Go to http://hp.com/go/techcenter/pcdiags.

  • Page 101: 12 Specifications

    Depth For use only on HP ENVY 15 Notebook PC 26.09 cm 10.3 in Height (front to back) For use only on HP ENVY 17 Notebook PC 2.67 cm 1.1 in Height (front to back) For use only on HP ENVY 15 Notebook PC 2.49 cm...

  • Page 102: Cm (17.3-In), Hd+ Display Specifications

    43.9-cm (17.3-in), HD+ display specifications Metric U.S. Active diagonal size 43.9-cm 17.3-in Resolution 1600x900 (HD+) Active area 382.08x214.92 Surface treatment Anti-glare or BrightView Contrast ratio 300:1 (typical) – Anti-glare 500:1 – BrightView Response time 16 ms Brightness 200 nits (typical) Viewing angle Backlight Luminance uniformity @ 13 points...

  • Page 103: 39.6-Cm (15.6-In) Display Specifications

    39.6-cm (15.6-in) display specifications Metric U.S. Active diagonal size 39.6-cm 15.6-in Resolution 1600x900 (HD+) Active area 309.399x173.952 Surface treatment Anti-glare Contrast ratio 300:1 (typical) Response time 8 ms Brightness 200 nits (typical) Viewing angle Backlight Luminance uniformity @ 13 points 1.4 (typ), 1.6 (max) Lifetime (1/2 luminance) 12,000 hours...

  • Page 104: Dvd±Rw Supermulti Double-Layer Combination Drive Specifications

    1. 5 TB, 5400 rpm* 1-TB* 750-GB* 500-GB* Operating temperature 5°C to 55°C (41°F to 131°F) *1 TB = 1 trillion bytes and 1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly.

  • Page 105: Backing Up, Restoring, And Recovering - Windows 10

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 106: Creating Hp Recovery Media (Select Products Only)

    Using Windows tools on page 61. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.

  • Page 107: Using Windows Tools

    ● On select products, if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page ●...

  • Page 108: Recovering Using Hp Recovery Manager

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see...

  • Page 109: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 110: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 111: Backing Up, Restoring, And Recovering - Windows 8.1

    Support. Creating recovery media and backups After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 112: Restore And Recovery

    DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

  • Page 113: Recovering Using Hp Recovery Manager

    Recovery Manager on page 103. ● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page 103.

  • Page 114: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 115: Backing Up, Restoring, And Recovering - Windows 7

    (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from the HP website. If you use an external optical drive, it must be connected directly to a USB port on the computer, not to a USB port on an external device, such as a USB hub.

  • Page 116: Creating The Recovery Media

    Click Recovery Media Creation. Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page 108. Creating system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time.

  • Page 117: Tips For A Successful Backup

    Tips for a successful backup ● Number backup discs before inserting them into the optical drive. ● Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these folders periodically. ● Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to re-enter your preferences.

  • Page 118: Restore And Recovery

    Restoring specific files is also useful if you ever choose to recover the original system using HP Recovery Manager. You can only restore specific files that you have backed up before.

  • Page 119: Recovering Using Hp Recovery Partition (Select Models Only)

    ● If the recovery media do not work, you can obtain recovery discs for your system from the HP website. ● The Minimized Image Recovery option is recommended for advanced users only. All hardware-related drivers and software are re-installed, but other software applications are not. Do not interrupt the process until it is complete, otherwise the recovery will fail.
  • Page 120 Insert the flash drive into a USB port. Restart the computer. Press while the computer is restarting, and then press for boot options. Select the flash drive from the boot options window. 110 Chapter 15 Backing up, restoring, and recovering – Windows 7...

  • Page 121: Backing Up, Restoring, And Recovering - Ubuntu Linux

    8 GB of free space on the storage device. However, depending on the drivers and software installed on your computer, you may need slightly more than 8 GB of space. HP recommends that you use a 16 GB device or above for best results.

  • Page 122: Performing Recovery Using The Restore Media

    To create the restore image: Click the System menu icon at the far right of the top panel, and then click System Settings > Backup. Select Storage from the panel on the left side of the window, click the down-arrow next to Backup location, and select the USB device from the drop-down list.
  • Page 123 Select Storage from the panel on the left side of the window, click the down-arrow next to Backup Location, and select Ubuntu One from the drop-down list. Select Overview from the panel on the left side of the window, and then click Back Up Now. NOTE: The first time you backup your files to Ubuntu One, you will need to create an account to sign into Ubuntu One.

  • Page 124: 17 Power Cord Set Requirements

    17 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 125 Country/region Accredited agency Applicable note number Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland Taiwan BSMI Thailand TISI The United Kingdom ASTA The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75-mm²...

  • Page 126: 18 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...

  • Page 127: Index

    6, 11 changing 109 removal 48 antenna changing HP Recovery Manager spare part number 46 spare part number 40 spare part numbers 23, 40 spare part numbers 23 bottom 12 display panel, product description 1...
  • Page 128 21 Bluetooth 12 spare part numbers 24 specifications 94 Microsoft Certificate of HP PC Hardware Diagnostics (UEFI) optical drive connector board Authenticity 12 downloading 84 removal 54 regulatory 12 using 84 spare part number 17...
  • Page 129 106 media displaying system information supported discs 102 USB flash drive 104 exiting 89 TouchPad button board using HP Recovery media 102 navigating 88 removal 52 recovery discs 105 restoring default settings 89 spare part number 52 recovery media 105...
  • Page 130 USB board removal 56 spare part numbers 21, 56 vents, identifying 9 webcam identifying 9 webcam light, identifying 10 webcam/microphone module spare part numbers 23, 41 Windows File History 102 restoring files 102 system restore point 101 Windows applications key, identifying 10 Windows Backup and Restore restoring files 108...

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