HP 15 Maintenance And Service Manual
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HP 15 Maintenance And Service Manual

HP 15 Maintenance And Service Manual

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HP 15 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP 15

  • Page 1 HP 15 Notebook PC Maintenance and Service Guide...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel, Celeron, Centrino, and Pentium are Agreement (EULA).
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Buttons and speakers ........................10 Keys ..............................11 Bottom ................................. 12 Locating system information ..........................14 3 Illustrated parts catalog ..........................15 Computer major components ..........................15 Display assembly subcomponents ........................19 Miscellaneous parts ............................. 20 Mass storage devices ............................21 4 Removal and replacement procedures preliminary requirements ..............
  • Page 8 Synchronizing a tablet and keyboard (select products only) ................77 9 Backing up, restoring, and recovering in Windows 8.1 ..................78 Creating recovery media and backups ........................ 78 Creating HP Recovery media (select models only) ................78 Using Windows tools ............................79 Restore and recovery ............................79 Recovering using HP Recovery Manager ...................
  • Page 9 Changing the computer boot order ................87 Removing the HP Recovery partition (select products only) ......... 87 11 Using HP PC Hardware Diagnostics (UEFI) ..................... 88 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............89 12 Specifications ............................90 Computer specifications ............................90 15.6-inch display specifications ..........................

  • Page 11: Product Description

    Supports either HD Decode, DX11.1, and HDMI or HD Decode, DX11, and HDMI Panel 15.6 in, white light-emitting diode (WLED), high-definition (HD), BrightView (1366×768) display, 3.6 mm, SVA; typical brightness: 200 nits All display assemblies include wireless local area network (WLAN) antenna cables...
  • Page 12 Broadcom BCM43142 802.11bgn 1x1 Wi-Fi + BT 4.0 HMC Combo Adapter Compatible with Miracast-certified devices Wireless display support (WiFi direct) External media HP Multi-Format Memory Card Reader slot with push-push technology, supporting the following digital card cards formats: ● Secure Digital (SD) Memory Card ●...
  • Page 13 Support PS/2 interface Power Supports the following AC adapters: requirements 1 M length power cord 45 W HP Smart AC adapter (3-wire, 4.5 mm barrel) Supports the following batteries: ● 4 cell, 41 Whr, 2.8 AH ● 3 cell, 31 Whr, 2.8 AH...

  • Page 14: External Component Identification

    For additional safety information, refer to the Regulatory, Safety and Environmental Notices. To access this document: Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.

  • Page 15: Left Side

    Component Description NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio-in (microphone). USB 2.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Optical drive (select models only) Depending on your computer model, reads an optical disc or reads and writes to an optical disc.

  • Page 16: Display

    Component Description HDMI port Connects an optional video or audio device, such as a high- definition television, any compatible digital or audio component, or a high-speed HDMI device. USB 3.0 ports Connect optional USB devices, such as a keyboard, mouse, external drive, printer, scanner or USB hub.
  • Page 17 From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. To access this document in Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation. Display...

  • Page 18: Top

    TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.
  • Page 19 Component Description Caps lock light On: Caps lock is on, which switches the keys to all capital letters. ● Mute light Amber: Computer sound is off. ● Off: Computer sound is on. Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth device, is on.

  • Page 20: Buttons And Speakers

    Buttons and speakers Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 21: Keys

    Component Description Right-click the Start button, and then select Power Options. Speakers Produce sound. Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the key or, on select models, the spacebar. Windows key Windows 8.1: Returns you to the Start screen from an open app or the Windows desktop.

  • Page 22: Bottom

    Bottom Component Description Battery lock Locks and unlocks the battery in the battery bay. Battery bay Holds the battery. Battery release latch Releases the battery. Vents (6) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
  • Page 23 In Windows 8.1, from the Start screen, type h, and then select Help and Support. In Windows 10, type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 24: Locating System Information

    Locating system information Important system information is located on the bottom edge of the tablet or on the keyboard base. You may need the information when travelling internationally or when you contact support: (1): Serial number (2): Product number (3): Model number (4): Warranty period Using Windows, briefly press the fn+esc...

  • Page 25: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 26 Item Component Spare part number Display assembly: For display assembly subcomponent level spare part information, see not spared Display assembly subcomponents on page Display assembly, touch screen 783120-001 Display assembly, touch screen with HD webcam 790204-001 Display assembly, touch screen, eDP 828162-001 Chapter 3 Illustrated parts catalog...
  • Page 27 Item Component Spare part number Keyboard (includes keyboard cable): For use in Canada 776778-DB1 For use in Latin America 776778-161 For use in the United States 776778-001 Top cover (includes TouchPad board and cable): Black 776785-001 832758-001 Silver 836863-001 Power button board (includes cable) 776780-001 TouchPad button board (includes cable) 732078-001...
  • Page 28 For computers with Intel Celeron N3150 and N3050 processors 828173-001 (14) Power connector (includes bracket): 732067-001 (15) Hard drive connector cable is available in the hardware kit, part number 732071-001 (16) Memory modules (2, PC3L, 12800, 1600-MHz): 2 GB memory module...

  • Page 29: Display Assembly Subcomponents

    Item Component Spare part number (18) Speakers (include, speaker cables, and 4 rubber isolators) 732084-001 (19) Li-ion battery 4 cell, 41 Wh, 2.8 Ah 752237-001 3 cell, 31 Wh, 2.8 Ah 776622-001 (20) Base enclosure (includes battery release latch mechanism and RJ-45 cover) For use in models with an optical drive 776772-001 For use in models without an optical drive...

  • Page 30: Miscellaneous Parts

    776771-001 832757-001 Silver 836862-001 Miscellaneous parts Component Spare part number 45 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm) 741727-001 Power cord (3-pin, black, 1.00 m) For use in Denmark 755530-081 For use in Europe 755530-021 For use in the United Kingdom...

  • Page 31: Mass Storage Devices

    Mass storage devices Item Component Spare part number Hard drive (does not include the hard drive rubber bracket, hard drive connector cable, or screws) 750 GB 5400 rpm 778190-001 500 GB 5400 rpm 669299-001 Hard Drive Hardware Kit, includes: 732071-001 Hard drive rubber bracket Hard drive connector cable Hard drive screws (2, not illustrated)

  • Page 32: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 33: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 34: Grounding Guidelines

    A product can be degraded by as little as 700 V. Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker...

  • Page 35: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 36: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 37: Removal And Replacement Procedures For Customer Self-Repair Parts

    Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 38: Battery

    Battery Description Spare part number 4 cell, 41-Wh, 2.8-Ah, Li-ion battery 752237-001 3 cell, 31 Wh, 2.8-Ah, Li-ion battery 776622-001 Before disassembling the computer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 39: Service Door

    Service door Description Spare part number Service door is available with the plastics kit. 776781-001 Using a small Phillips screwdriver, loosen the service door screws (1). Lift the door (2). Slide the service door (3) forward to remove. Component replacement procedures...

  • Page 40: Memory Module

    Memory module Description Spare part number 8 GB memory module (PC3, 12800, 1600-MHz) 693374-001 4 GB memory module (PC3, 12800, 1600-MHz) 691740-001 2 GB memory module (PC3, 12800, 1600-MHz) 691739-001 Before removing a memory module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 41: Wlan Module

    WLAN module Description Spare part number Ralink RT3290LE 802.11 bgn 1×1 Wi-Fi and Bluetooth 4.0 combo adapter 690020-001 Realtek RTL8188EE 802.11 bgn Wi-Fi adapter 709848-001 Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter 753076-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 42 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 43: Optical Drive

    Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number DVD±RW Double-Layer SuperMulti Drive (includes bezel, bracket, cable, and screws) 779456-001 Before removing the optical drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 44 Remove the two Phillips screws from the optical drive (1) and remove the bracket (2). Use an unbent paperclip and press in gently on the paper clip (1) and release from the tab (2) until the disc tray releases. Tilt the tray (3) and pull the bezel (4) to remove it. Reverse this procedure to reassemble and install the optical drive.

  • Page 45: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 46: Display Panel

    Display panel NOTE: These procedures are for replacing the display panel for HP Pavilion Notebook. For procedures to replace the HP Pavilion Notebook display assembly subcomponents, see Display assembly on page Description Spare part number Display bezel 776774-001 Display panel, raw (HD, BrightView)
  • Page 47 Remove the four Phillips M2.0×2.5 screws (1) and carefully move the display panel (2) to the keyboard . Release the tab (1) and disconnect the connector (2). Lift the panel (3) to remove it. Reverse this procedure to replace the panel. Component replacement procedures...

  • Page 48: Keyboard

    Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Spare part number Keyboard for use in Canada 776778-DB1 Keyboard for use in Latin America 776778-161 Keyboard for use in the United States 776778-001 Before removing the keyboard, follow these steps: Turn off the computer.
  • Page 49 Insert a thin tool or a keyboard push tool into the keyboard screw hole, and then press on the back of the keyboard until the keyboard disengages from the computer. Turn the computer right-side up with the front toward you. Gently slide your finger along the top edge of the keyboard to release the keyboard clips (1).

  • Page 50: Top Cover

    Release the ZIF connector (1) by lifting the connector tab to which the keyboard cable is connected, and then disconnect the keyboard cable (2) from the system board. Remove the keyboard (3). Reverse this procedure to install the keyboard. Top cover NOTE: The top cover spare part kit includes the TouchPad buttons, TouchPad board and TouchPad cable.
  • Page 51 Optical drive (see Optical drive on page 33). Remove the service door (see Service door on page 29). Remove the WLAN module (see WLAN module on page 31). Remove the memory module (see Memory module on page 30). Keyboard (see Keyboard on page 38).
  • Page 52 Disconnect the power button cable (1) and the TouchPad cable (2). Close the display and turn the computer upside down. Remove the eleven Phillips M2.5×6.5 screws from the bottom of the computer. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 53 Remove the additional three Phillips M2.0×1.5 screws from the optical drive bay (1) and the three Phillips M2.5×6.5 screws from under the service door (2). Turn the computer over and open the display. Gently press on the right upper corner (1) where the display hinge and top cover meet. Lift around the edges of the top cover (2).

  • Page 54: Hard Drive

    ● Power button board and cable (see Power button board on page 47). ● Optical drive cable, (see Optical drive on page 33). ● USB/audio board, (see Hard drive on page 44). Reverse this procedure to install the top cover. Hard drive NOTE: The hard drive spare part kit includes the hard drive rubber bracket and screws.
  • Page 55 Lift the front of the hard drive (1) and slide the hard drive (2) forward . Component replacement procedures...
  • Page 56 Release the hard drive connector cable from the clips. NOTE: You will disconnect the hard drive connector cable from the system board when you remove the system board. If it is necessary to disassemble the hard drive, perform the following steps: Remove the four Phillips M3.0×3.5 screws (1) from the bracket and separate the front edges of the hard drive rubber bracket from the hard drive Disassemblying the hard drive...

  • Page 57: Power Button Board

    Reverse this procedure to reassemble and install the hard drive. Power button board Description Spare part number Power button board (includes cable) 776780-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 58 Remove the power button board (2) with cable (the cable was disconnected from the top cover when removing the top cover). Reverse this procedure to install the power button board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 59: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes cable) 732078-001 Before removing the TouchPad button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 60 Lift up and remove the TouchPad button board (3). Reverse this procedure to install the TouchPad button board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 61: Optical Drive Connector Cable

    Optical drive connector cable NOTE: The optical drive connector cable is included with the optical drive, spare part number 779456-001. Before removing the optical drive connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 62: System Board

    Reverse this procedure to install the optical drive connector cable. System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-501: Windows 8.1 Standard operating system xxxxxx-601: Windows 8.1 Professional or Windows 10 operating system Models with a hard drive and optical drive: System board with Intel Core i3-4030U processor...
  • Page 63 Description Spare part number System board with Intel Celeron N2830 processor 782105-001, -501 System board with Intel Celeron N2820 processor 789102-001, -501 System board with Intel Celeron N2815 processor 789100-001, -501 System board with Intel Celeron N2805 processor 787076-001, -501 Before removing the system board, follow these steps: Turn off the computer.
  • Page 64 Remove the two Phillips M2.5×6.5 and M2.0×5.0 screws (1). Remove the bracket (2) that secures the power connector bracket to the base enclosure. Remove the four Phillips M2.5×5.0 screws (1) that secure the system board to the base enclosure. Lift the right side of the system board (2) until it rests at an angle. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 65 Carefully remove from the power connector (3). Remove the system board by sliding it up and to the right at an angle and pull the system board (4) carefully to the right. Remove the hard drive connector cable: Turn the system board upside down, with the front toward you. Component replacement procedures...
  • Page 66 Disconnect the hard drive connector cable from the system board. The hard drive cable is part of the Hard Drive Hardware Kit, part number 732071-001. Reverse this procedure to install the system board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 67: Rtc Battery

    RTC battery Description Spare part number RTC battery 697917-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 68 Remove the RTC battery (2). Reverse this procedure to install the RTC battery. When installing the RTC battery, make sure the “+” sign faces up. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 69: Fan

    Description Spare part number 732068-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
  • Page 70 Remove the fan (3) from the system board. Reverse this procedure to install the fan. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 71: Heat Sink Assembly

    Heat sink assembly Description Spare part number Heat sink for use with Intel Core processors 742581-001 Heat sink for use in computers with Intel Pentium N3540, Celeron N2940, and Celeron N2840 processors 749040-001 Heat sink for use in computers with Intel Celeron N3150 and N3050 processors 828173-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of...
  • Page 72 Remove the heat sink assembly (2). Thoroughly clean the thermal connections (1) on the system board and the heat sink (2) before replacing a heat sink onto a system board. NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with a graphics subsystem with UMA memory.

  • Page 73: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable (includes bracket) 732067-001 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 74: Speakers

    Reverse this procedure to install the power connector cable. Speakers Description Spare part number Speakers (include, speaker cable, and 4 rubber isolators) 732084-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 75: Display Assembly

    Reverse this procedure to install the speaker. Display assembly Description Spare part number Display assembly, ltouch screen 783120-001 Display assembly, touch screen with HD webcam 790204-001 Display assembly, touch screen, eDP 828162-001 Display bezel (includes 2 rubber screws) 776774-001 Display panel, raw (HD, BrightView) 732080-001 Display panel, raw (HD, BrightView, eDP) 828163-001...
  • Page 76 Description Spare part number Display enclosure for use in red models (includes 2 rubber screw covers) 832757-001 Display enclosure for use in silver models (includes 2 rubber screw covers) 836862-001 NOTE: The display assembly is spared both together and at the subcomponent level. For more display assembly spare part information, see the individual removal subsections.
  • Page 77 Remove the display assembly (3). If it is necessary to replace the display bezel or any of the display assembly subcomponents: Remove the two display bezel screw covers (1) and the two Phillips M2.5×5.0 screws (2) that secure the display bezel to the display assembly. The display bezel screw covers are included in the display bezel spare part kit, spare part number 676644-001, and in all display assembly subcomponent spare part kits.
  • Page 78 CAUTION: Be sure the work surface is clear of all tools, screws, and computer components before turning the display panel upside down on the work surface. If it is necessary to replace the display panel: Remove the four Phillips M2.0×3.5 screws (1) that secure the display panel to the display enclosure.
  • Page 79 Disconnect the display panel cable (2) from the display panel and remove the panel (3). If it is necessary to replace the webcamera/microphone module: Disconnect the webcamera/microphone module cable (1) from the webcamera/microphone module. (The webcamera/microphone module cable is part of the display panel cable.) Detach the webcamera/microphone module (2) from the display enclosure.
  • Page 80 Remove the four Phillips M2.5×4.0 screws (1) and (2) that secure the hinges to the display enclosure. Remove the hinges and brackets (3) from the display enclosure. If it is necessary to replace the display panel cable: Release the display panel cable from the clips (1) and routing channel built into the display enclosure.
  • Page 81 Carefully release the cable from the channel guides (2) and remove the display panel cable (3). If it is necessary to replace the wireless antenna cables and transceivers: Release the wireless antenna transceivers (1) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided tape.) Release the wireless antenna cables from the clips (2) built into the display enclosure.
  • Page 82 Remove the wireless antenna cables and transceivers (3). The wireless antenna cables and transceivers are available in the Antenna Kit, spare part number 776770-001. Reverse this procedure to install the display assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 83: Using Setup Utility (Bios) In Windows 8.1

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
  • Page 84 From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. Click Updates and tune-ups, and then click Check for HP updates now.

  • Page 85: Using Setup Utility (Bios) In Windows 10

    To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS): Type support in the taskbar search box, and then select the HP Support Assistant app. – or –...

  • Page 86: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 87: Synchronizing A Tablet And Keyboard (Select Products Only)

    Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.

  • Page 88: Backing Up, Restoring, And Recovering In Windows 8.1

    Use HP Recovery Manager after you successfully set up the computer to create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 89: Using Windows Tools

    The creation process can take an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.

  • Page 90: Recovering Using Hp Recovery Manager

    Creating HP Recovery media (select models only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 91: Using The Hp Recovery Partition (Select Models Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 92: Removing The Hp Recovery Partition (Select Models Only)

    Follow the on-screen instructions. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows Refresh option or the Windows option to remove everything and reinstall Windows.

  • Page 93: Backing Up, Restoring, And Recovering In Windows 10

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 94: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 95: Restore And Recovery

    Creating HP Recovery media (select products only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 96: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 97: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 98: Using Hp Pc Hardware Diagnostics (Uefi)

    11 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 99: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Download the latest UEFI version: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Download any version of UEFI for a specific product: Go to http://www.hp.com/support, and then select your country.

  • Page 100: 12 Specifications

    Nonoperating Relative humidity (noncondensing) Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) ‑15 m to 3,048 m ‑50 ft to 10,000 ft Operating ‑15 m to 12,192 m ‑50 ft to 40,000 ft Nonoperating NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.

  • Page 101: Hard Drive Specifications

    Metric U.S. Number of colors Up to 16.8 million Contrast ratio 500:1 (typical) Brightness 200 nits Pixel resolution Pitch 0.252mm x 0.252mm Format 1366×768 Configuration RGB vertical stripe Backlight Character display 80 × 25 Total power consumption 2.0 W Viewing angle ±65°...

  • Page 102: 13 Power Cord Set Requirements

    13 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 103 The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law.

  • Page 104: 14 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 105: Index

    Index computer major components 15 fn key, identifying 11 AC adapter 5 computer specifications 90 AC adapter, spare part numbers 20 connector, power 5 graphics, product description 1 action keys identifying 11 display antenna hard drive specifications 90 removal 71...
  • Page 106 80, 85 eMMC 4 spare part number 17, 47 USB flash drive 81, 86 hard drive 4 power button, identifying 10 using HP Recovery media 79, 84 mute 9 power connector cable recovery media power 4 removal 63 creating 78, 83...
  • Page 107 service door webcamera/microphone module spare part number 29 removal 69 serviceability, product description 3 spare part number 20, 65, 69 slots Windows memory card 6 system restore point 78, 79, 83, security cable 5 speakers Windows key, identifying 11 identifying 11 Windows tools removal 64 using 79, 84...

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