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14
T R O U B L E S H O O T I N G
4 Quit any active applications, including
virus scanners and Internet security
applications.
5 To reinstall the software, see Installing
ActiveSync desktop software:
Windows XP or Installing Windows
Mobile Device Center: Windows Vista
for detailed instructions.
DID YOU KNOW
Started CD installs the software and drivers
that let you synchronize with Microsoft Office
Outlook
®
different personal information manager (PIM),
you must install a third-party solution. Contact
the PIM's vendor to learn if software
is available for your smartphone.
Resetting your
smartphone
Performing a soft reset
Performing a soft reset is similar to
restarting a computer. If your smartphone
is not responding or you have trouble
synchronizing with your computer, a soft
reset may help.
274
R E S E T T I N G Y O U R S M A R T P H O N E
The Windows Mobile Getting
?
. If you want to synchronize with a
1 Disconnect your smartphone from the
AC charger if it is connected.
2 If your smartphone responds to key
presses, press and hold Power/
End
to turn off your phone.
3 If the screen display is on, press
Power/End
to turn off the screen.
4 Use one hand to press the battery
door release and use the other hand to
slide the battery door downward to
remove it from your smartphone.
5 Use the stylus tip to gently press the
reset button on the back of your
smartphone.
6 Wait for the progress bar on the Treo
logo screen to fill before continuing to
use your smartphone.
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