Troubleshooting Checklist - Samsung CLP-550 Setup Manual

Check
Make sure that the
On Line/Continue
button on the control panel
is green and "Ready" is
shown on the display.
Print a demo page to verify
that the printer is feeding
the paper correctly. See the
Setup Guide.
Check the demo page to see
if it is printed correctly.
Print a short document
from a software application
to verify that the computer
and printer are connected
and are communicating
correctly.
If completing the checklist
does not resolve the printer
problem, check the
following troubleshooting
sections.
7.2
S P
OLVING ROBLEMS

Troubleshooting Checklist

If the printer is not working properly, consult the following
checklist. If the printer does not pass a step, follow the
corresponding troubleshooting suggestions.
• If the button backlight is off, check the power cord
connection. Check the power switch. Check the power
source by plugging it into another outlet.
• If the button backlight is orange, check the display
message and go to "Understanding Display Messages" on
page 7.26.
• If a demo page does not print, check the paper supply in
the paper tray.
• If paper jams occur, go to "Clearing Paper Jams" on
page 7.7.
• If an error message appears on the display, go to
"Understanding Display Messages" on page 7.26.
If there is a print quality problem, go to "Solving Print
Quality Problems" on page 7.22.
• If the page does not print, check the cable connection
between the printer and the computer.
• Check the print queue or print spooler to see if the
printer has been paused.
• Check the software application to ensure that you are
using the proper printer driver and communication port.
If the page is interrupted during printing, go to "Solving
General Printing Problems" on page 7.3.
• See "Solving General Printing Problems" on page 7.3.
• See "Understanding Display Messages" on page 7.26.
• See "Common Windows Problems" on page 7.30.
• See "Common Macintosh Problems" on page 7.31
• See "Troubleshooting PS Errors" on page 7.32.
• See "Common Linux Problems" on page 7.33.
• See "Common DOS Problem" on page 7.36.
Solution