Troubleshooting Checklist; Understanding Display Messages - Samsung ML-3470 Series User Manual

Troubleshooting checklist

If the printer is not working properly, consult the following checklist. If the
printer does not pass a step, follow the corresponding troubleshooting
suggestions.
Condition
• If the Status LED is off, check the power
Make sure that the
cord connection. Check the power switch.
Status LED on the
control panel lights Check the power source by plugging the
green and Ready is power cord into another outlet.
shown on the
• If the Status LED lights red, check the
display.
display message. See page 9.6.
• If a demo page does not print, check the
Print a demo page
paper supply in the tray.
to verify that the
• If the paper jams in the printer, see
printer is feeding
page 9.1.
paper correctly. See
• If an error message appears on the
page 2.5.
display, see page 9.6.
Check the demo
If there is a print quality problem, see
page to see if it
page 9.11.
printed correctly.
• If the page does not print, check the cable
Print a short
connection between the printer and the
document from a
computer.
software application
• Check the print queue or print spooler to
to verify that the
computer and see if the printer has been paused.
printer are • Check the software application to ensure
connected and are
that you are using the proper printer driver
communicating
and communication port. If the page is
correctly.
interrupted during printing, see page 9.9.
• "Understanding display messages" on
page 9.6.
• "Solving general printing problems" on
If completing the
page 9.9.
checklist does not
• "Common Windows problems" on
resolve the printer
problem, check the page 9.13.
following • "Common Macintosh problems" on
troubleshooting
page 9.14.
sections.
• "Common PostScript problems" on
page 9.13.
• "Common Linux problems" on page 9.14.
Suggested solutions

Understanding display messages

Messages appear on the Smart Panel program window or the control
panel display to indicate the printer's status or errors. Refer to the tables
below to understand the messages' meaning and correct the problem if
necessary. Messages and their meanings are listed in alphabetical
order.
Note
When you call for service, it is very convenient to tell the
service representative the display message.
Message
Door Open
Duplex Jam 0
Check Inside
Duplex Jam 1
Open/Close Door
Fuser
Door Open
IP Conflict
Load Manually
Press Stop Key
Low Heat Error
Cycle Power
LSU Hsync Error
Cycle Power
9.6
<Troubleshooting>
Meaning Suggested solutions
The front cover or Close the cover until
rear cover is not it locks into place.
securely latched.
Paper has jammed Clear the jam. See
during duplex page 9.4.
printing.
Paper has jammed Clear the jam. See
during duplex page 9.5.
printing.
The fuser door is Open the rear cover
not securely latched. and close the fuser
door until it locks into
place.
For the location of
the fuser door, see
page 9.4.
The network IP Check the IP
address you have address and reset it if
set is being used by necessary. See
someone else. page 4.2.
The multi-purpose Load a sheet of print
tray is empty in material and press
manual feed mode.
Stop.
There is a problem Unplug the power
in the fuser unit. cord and plug it back
in. If the problem
persists, please call
for service.
A problem has Unplug the power
occurred in the LSU cord and plug it back
(Laser Scanning inches. If the
Unit). problem persists,
please call for
service.