Troubleshooting Table; Replacement Parts List - Travis Industries 31 DVI GSB2 Owner's Manual

Troubleshooting Table

Problem:
Main Burners Will
Not Start
Receiver Beeps
Heater Beeps
Fireplace Will Not
Distribute Heat
Flames Are Too
Blue
Flames Are Too
Short (Under 6")
Comfort Control
Does not Work
Thin Layer of Soot
Covers the Glass

Replacement Parts List

Caution: Use only Travis Industries replacement parts. Do not use substitute materials.
Warning: Do not operate appliance with the glass front removed, cracked, or broken. Replacement of
the glass should be done by a licensed or qualified service person.
Contact your local Travis Industries Dealer for a Replacement Parts List
© Travis Industries
Maintenance
Possible Cause:
The ON/OFF switch is turned to "OFF"
The remote control is not working correctly
The thermostat is disconnected or set too low
No Propane in Tank
The power backup batteries are dead
The power backup batteries are dead
(heater will beep once repeatedly)
The heater encountered an error when trying to start
(heater beeps 3 times repeatedly)
The heater encountered a pilot error
(heater beeps 2 times repeatedly)
The fireplace is not getting electricity
The fireplace is not up to temperature
The fireplace has just been started
Improper air shutter adjustment
The flame height may be turned too low
The AA batteries may be dead
The media is placed incorrectly
Improper air shutter adjustment
Turn the ON/OFF switch to "ON"
See the remote control instructions
See "Thermostat Operation"
Check Tank Level
Replace the batteries (see page 29)
Replace the batteries (see page 29)
Make sure gas is turned on. Turn heater
off for 5 seconds (make sure standing pilot
is off) – then turn back on.
Contact your dealer if this occurs.
Check the breaker switch
Let the fireplace burn for at least 15
minutes
This is normal - see "Starting the Fireplace
for the First Time"
Adjust Air Shutter - contact your dealer
Turn the flame height to "HI" -
See "Adjusting the Flame Height"
Replace the AA batteries (see page 29)
See " Media Installation"
Adjust Air Shutter - contact your dealer
4140813
Don't Call for Service
Until You:
100-01296
31