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24
Troubleshooting Table
Problem:
Main Burners Will
Not Start
Receiver Beeps
Heater Beeps
f i r e - p a r t s . c o m
Thermostat Does
Not Work
Fireplace Will Not
Distribute Heat
Flames Are Too
Blue
Flames Are Too
Short (Under 6")
Comfort Control
Does not Work
Thin Layer of Soot
Covers the Glass
© Travis Industries
Maintenance
Possible Cause:
The ON/OFF switch is turned to "OFF"
The remote control is not working correctly
The thermostat is disconnected or set too low
No Propane in Tank
The power backup batteries are dead
The power backup batteries are dead
(heater will beep once repeatedly)
The heater encountered an error when trying to start
(heater beeps 3 times repeatedly)
The heater encountered a pilot error
(heater beeps 2 times repeatedly)
The ON/OFF switch is turned to "OFF"
The thermostat is set too low
The fireplace is not getting electricity
The fireplace is not up to temperature
The fireplace has just been started
Improper air shutter adjustment
The flame height may be turned too low
The AA batteries may be dead
The logs or coals are placed incorrectly
Improper air shutter adjustment
4100730
Don't Call for Service
Until You:
Turn the ON/OFF switch to "ON"
See the remote control instructions
See "Thermostat Operation"
Check Tank Level
Replace the batteries (see page 11)
Replace the batteries (see page 11)
Make sure gas is turned on. Turn heater
off for 5 seconds (make sure standing pilot
is off) – then turn back on.
Contact your dealer if this occurs.
Turn the ON/OFF switch to "ON"
Check thermostat
Check the breaker switch
Let the fireplace burn for at least 15
minutes
This is normal - see "Starting the Fireplace
for the First Time"
Adjust Air Shutter - contact your dealer
Turn the flame height to "HI" -
See "Adjusting the Flame Height"
Replace the AA batteries (see page 11)
See "Log Set Installation"
Adjust Air Shutter - contact your dealer
100-01253_000
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