Troubleshooting The Active Directory Connection - LaCie 2BIG User Manual

Troubleshooting the Active Directory Connection

Thousands of different network and domain configurations exist, so these troubleshooting tips are necessarily
general. However, checking the following points could help.
Product / LAN Side
1. Make sure that the latest product operating system has been installed. Check
http://www.lacie.com/us/support/drivers/index.htm?id=10007.
2. Make sure no heavy load processes are running (not mandatory but could help), for example:
1. No RAID construction is running (wait until RAID is built)
2. No multiple downloads are running (stop or wait until download is finished)
3. No multimedia database building (disable Multimedia)
4. No backups running (stop or wait until backups are finished)
3. Make sure all users are disconnected from the product (not mandatory but could help) and that no heavy
data transfers are taking place simultaneously.
4. Make sure the product is assigned the correct date, time, and time zone. The reason is that a time
discrepancy of more than five minutes between the domain and product may prevent or cause disruptions to
the Active Directory (AD) connection. This tolerance is defined in Domain Controller Policy, and the default
value is usually five minutes.
The most precise way to set the product's time is to use the NTP Server feature in the Dashboard - General
Settings widget. It can also be set manually from this page.
5. Make sure that the DNS server address provided to the product is a domain DNS, NOT an internet DNS (as
may be provided by an internet provider).
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