Troubleshooting Expansion Device Connection - LaCie 2BIG User Manual

I cannot access my account. I enter my login and password and receive an error message.
Q: Is your password correct?
A: If you input an email address in the User page, you can reset your password. To do this, click on the "forgot
my password" link on the login page. Follow the instructions to complete the reset.
I've noticed a delay in accessing the shares.
Q: Are you transferring multiple files simultaneously, using the download feature, or rebuilding the RAID array?
A: Access to a share, including file transfers and bit torrent activity, as well as rebuilding the RAID array, can
reduce performance.
I cannot see the media files stored on the LaCie NAS on my UPnP AV media player or adapter.
Q: Are the media files stored on a public share and is the multimedia service active at the share level?
A: UPnP AV devices will only discover media files stored on public shares. Files stored in non-public shares are
not accessible to UPnP devices. Additionally, the multimedia service must be activated on the global level and
for the share in question.

Troubleshooting Expansion Device Connection

I connected a USB drive to the USB expansion port Type A, but the drive does not mount and is not
listed in the LNA.
Q: Is the drive's file system supported by the LaCie product?
A: Your LaCie NAS only recognizes external hard drives with the following file systems: MS-DOS (FAT32), NTFS,
HFS+ (non-journaled only), EXT3, or XFS. If your drive's file system is not one of those listed, reformat it, then
reconnect to the LaCie NAS.
Q: Is the drive formatted in MS-DOS (FAT32) and has (a) volume(s) larger than 2TB?
A: Due to a limitation inherent in MS-DOS, volumes larger than 2TB won't be recognized by the LaCie NAS.
I can't copy a file from a connected external hard drive to a share on my LaCie NAS.
Q: Is the drive formatted in MS-DOS (FAT32) and the file size is larger than 2GB?
A: Due to a limitation inherent in MS-DOS, files larger than 2GB cannot be transferred to a share on the LaCie
NAS.
A hard disk is making clicking noises.
Q: Is the sound "soft clicking" or "hard clicking"?
A: Soft clicking can be the normal sound of the drive working. If the drive is functional, this is normal. Drives do
not typically give an indication of any problems prior to failure, so it does not mean it is about to fail if the drive
is making a clicking sound and still functioning. If the drive is non-functional, there are two possible causes:
• The drive could be corrupted. Reformatting the drive can solve this issue.
• The drive could have a failure in the external power supply or power cable. Try using a different one, if
possible.
Hard clicking is a very noticeable sound, and is akin to hearing metal-on-metal impacts. This behavior is usually
indicative of a physical failure. If nothing traumatic happened to the drive prior to this starting, consider it to be
soft clicking, and troubleshoot the problem as suggested above.
2big NAS User Manual 108