Troubleshooting Topics; Troubleshooting The Network Connection - LaCie 2BIG User Manual

TROUBLESHOOTING TOPICS

Note: Interactive troubleshooting, a highly effective way to resolve problems with your product, is available
from www.lacie.com/support/. Select your product, then click the "Troubleshooting" tab.

Troubleshooting the Network Connection

No shares appear on the network.
Q: Does your computer's configuration meet the minimum system requirements?
A: Check minimum system requirements in
Q: Is the NAS' power supply connected and is the front blue light on?
A: Make sure that the power supply is properly connected (see
been powered on pushing the button on the back; and that the outlet the power supply is connected to is
powered on or has a sufficient supply of power.
Q: Is the blue light on the front of the device flickering for an inordinate period of time?
A: If the blue light is flickering or will not turn on, the power supply may be defective. Please contact your LaCie
reseller or LaCie Customer Support.
Q: Did you follow the correct installation steps?
A: Review Connect to the
Q: Are both ends of the Ethernet cable firmly connected?
A: Disconnect the Ethernet cable, wait 10 seconds and then reconnect.
Ensure that the interface connectors are properly aligned. The Ethernet cable can only be inserted one way.
Make sure it is correctly oriented.
Check that the Ethernet connectors are straight and fully seated in the Ethernet ports.
Make sure that you use the Ethernet cord that came in the box from LaCie.
Q: IP address problem?
A: By default the LaCie NAS is configured to retrieve its IP address from a DHCP server. If your network is
managed by a DHCP server and you cannot access your LaCie NAS, try checking your DHCP server's log. To get
the IP address, run LaCie Network Assistant, which is located on the LaCie Storage Utilities CD-ROM. If no DHCP
server detected, the product will run APIPA to assign itself an IP address. To change this IP address, use LaCie
Network Assistant.
Q: Does your network require devices to be assigned a static IP address?
A: See Network for information on assigning a static IP address.
A user does not have access to the LaCie NAS Dashboard or shares.
Q: Has the administrator created an account for the user?
A: In order for another user to access the LaCie NAS, two conditions must be met: 1) the administrator must
create and provide the user with username and password; 2) the LaCie NAS must be connected to the network
via Ethernet for users to access the drive.
2big NAS User Manual
Introduction
Network.
for more information.
Connect to the Network); that the system has
107