Holding Calls; Holding A Call; Taking A Call Off Hold; Switching Between Calls - Avaya IP Office M7208 User Manual

5.2 Holding Calls

You can hold as many calls as your phone can receive.
· The held call will still occupy the call appearance on which it was made or answered.
· While held, the caller will hear music on hold. If your system does not have music on hold available, the caller will
hear double beep tones every few seconds.
· If you have more than one call on your phone, either held or connected, you can
yourself and the calls.
Calls that you have held will recall to your phone when it is idle if they have been on hold for too long. The default hold
timeout for the telephone system is 15 seconds but it can be changed by the system administrator. Hold recall calls
ignore any forwarding or do not disturb settings you have set.
Important - Holding Conference Calls
You can hold a conference call in the same way as holding a normal call. Holding the conference call does not affect the
other conference parties who can continue talking. You will also still be listed as a member of the conference call in the
conference details.
!
Warning
·
This only applies to conference calls hosted by your own telephone system. Holding your call to a conference
hosted on another telephone system will cause that conference to hear your system's music on hold.

5.2.1 Holding a Call

1. To put your current call on hold, press the
2. The held call will be indicated by its appearance key changing to a fast flashing
3. While held, the caller will hear music on hold. If your system does not have music on hold available, the caller will
instead hear double beep tones every few seconds.

5.2.2 Taking a Call Off Hold

If you have a currently connected call, that call will be automatically put on hold.
1. Press the appearance button with the fast flashing

5.2.3 Switching Between Calls

You can switch between calls by pressing the call appearance button of the call to which you want to talk. The button
indicators will show which call you are currently talking to.
· A slow flashing
· A steady icon indicates the currently connected call.
· A fast flashing icon indicates a held call.

5.2.4 Transferring a Held Call

When you already have a call on hold and a call connected, you can connect them by starting a conference. Press
Feature 3. Your current call and the held call will be connected. You can now
M7208 Telephone User Guide
IP Office
icon indicates a call waiting to be answered.
Hold button or the call's appearance button.
icon.
drop yourself
start a conference between
38
icon.
from the conference.
39
- Issue 02d (25 June 2014)
Page 36