Avaya M7310 User Manual
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Avaya M7310 User Manual

Avaya M7310 User Manual

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IP Office
M7310 Telephone User Guide
- Issue 02b - (05 March 2014)

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Summary of Contents for Avaya M7310

  • Page 1 IP Office M7310 Telephone User Guide - Issue 02b - (05 March 2014)
  • Page 2 Concurrent User License (CU). End User may install and use the Software on multiple Designated Processors or one or more Servers, so long as only the licensed number of Units are accessing and using the Software at any given time. A “Unit” means the unit on which Avaya, at its sole discretion, bases the pricing of its licenses and can be, without limitation, an agent, port or user, an e-mail or voice mail account in the name of a person or corporate function (e.g., webmaster or helpdesk), or a directory entry in the administrative database utilized by the...
  • Page 3 Each Product has its own ordering code. Note that each instance of a Product must be separately licensed and ordered. “Instance” means one unique copy of the Software. For example, if the end user customer or Avaya channel partner would like to install two instances of the same type of Products, then two Products of that type must be ordered.
  • Page 4 Contact Avaya Support See the Avaya Support website: http://support.avaya.com for product notices and articles, or to report a problem with your Avaya product. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: http://support.avaya.com, scroll to the bottom of the page, and select Contact Avaya Support.

  • Page 5: Table Of Contents

    12.8.12 Forward on Busy ................71 6.1 Viewing Contacts Details ..............40 12.8.13 Forward on No Answer ................71 6.2 Make a Call from the Directory ..............41 M7310 Telephone User Guide Page 5 IP Office - Issue 02b (05 March 2014)
  • Page 6 13.28 Short Codes ..............79 13.29 Small Community Network ..............79 13.30 System Administrator ..............79 13.31 System Phone User ..............79 13.32 Twinning ..............79 Index ................81 M7310 Telephone User Guide Page 6 IP Office - Issue 02b (05 March 2014)

  • Page 7: Telephone Overview

    Chapter 1. Telephone Overview M7310 Telephone User Guide Page 7 IP Office - Issue 02b (05 March 2014)

  • Page 9: M7310 Telephone

    Page Group An option BLF module can be attached to a M7310 phone. The module provides status lamp indication for buttons 10 to The bottom right button is fixed as a Handsfree speaker button. This can be used to answer calls handsfree on the phone's speaker (or headset if the phone has a headset connected).

  • Page 10: Button Functions

    17/29 21/33 Shift Display Release Feature Hold Do Not Disturb Conference Transfer Last Number Redial Call Forwarding All Call Group Pickup Call – Volume Page Group M7310 Telephone User Guide Page 10 IP Office - Issue 02b (05 March 2014)

  • Page 11: Feature Codes

    #, to delete the entry press Hold. Each of these feature codes above can be assigned to a programmable button . The feature can then be invoked using a single button press. M7310 Telephone User Guide Page 11 IP Office - Issue 02b (05 March 2014)
  • Page 12 · This feature code allows you to switch enbloc dialing on or off. When on, you can compose a number to dial without the digits being dialed until the number is complete. M7310 Telephone User Guide Page 12 IP Office...

  • Page 13: Short Codes

    *14# to cancel follow me. · Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb. M7310 Telephone User Guide Page 13 IP Office - Issue 02b (05 March 2014)
  • Page 14 Have voicemail ring your phone when you have any new messages. It will call when you use the phone. · Voicemail Ringback Off: *49 Switch off ringback. M7310 Telephone User Guide Page 14 IP Office - Issue 02b (05 March 2014)

  • Page 15: Status Letters

    If the system does not have music on hold configured, this repeated double tone is used to inform you that your call has been put on hold by the other system user. M7310 Telephone User Guide Page 15 IP Office...

  • Page 16: Key Lettering

    Your system administrator will inform you if they change any settings that will affect you or the operation of your phone. Other Phones The M7310 is one of a range of similar phones that are supported by the telephone system. Most of the Feature codes supported by the M7310 can also be used on these other phones.

  • Page 17: Making Calls

    Chapter 2. Making Calls M7310 Telephone User Guide Page 17 IP Office - Issue 02b (05 March 2014)

  • Page 18: Setting A Callback

    . This allows it to be accessed in a single key press. If the button includes an indicator, it will indicate the status of the function (on or off). 1. To redial the last number called, press Feature 5. M7310 Telephone User Guide Page 18 IP Office...

  • Page 19: Making A

    (on or off). 1. Press Feature 69. 2. Dial the target user extension number. M7310 Telephone User Guide Page 19 IP Office - Issue 02b (05 March 2014)

  • Page 20: Pre-Dialing (Enbloc)

    1. Press Feature *82. 2. The phone displays Enbloc dial and the current setting. 3. Press the on or off soft key to change the setting. M7310 Telephone User Guide Page 20 IP Office - Issue 02b (05 March 2014)

  • Page 21: Using Speed Dials

    · Use the # button button to advance the text entry cursor to enter the next character. · Use the * button button to delete the current character. 6. When complete, press Hold again. M7310 Telephone User Guide Page 21 IP Office - Issue 02b (05 March 2014)

  • Page 22: Account Codes

    · Use the up and down buttons to scroll through the records. 2. When the required entry is shown, press # (or press the Call soft key). M7310 Telephone User Guide Page 22 IP Office - Issue 02b (05 March 2014)

  • Page 23: Answering Calls

    Chapter 3. Answering Calls M7310 Telephone User Guide Page 23 IP Office - Issue 02b (05 March 2014)

  • Page 24: Divert A Call To Voicemail

    If you are currently on a call or set to do not disturb your phone is not paged. To answer the page call, press the Answer soft key. The page call is turned into a normal call between just you and the pager. M7310 Telephone User Guide Page 24 IP Office...

  • Page 25: Call Pickup

    Pickup a call ringing a user's extension number (N). · Pickup a Group Members Call: *53*N# Pickup a call ringing the members of a group (N). This does not necessarily have to be a group call. M7310 Telephone User Guide Page 25 IP Office...

  • Page 27: Call Controls

    Chapter 4. Call Controls M7310 Telephone User Guide Page 27 IP Office - Issue 02b (05 March 2014)

  • Page 28: Adjust The Call Volume

    If you have an idle call appearance, you can still make another call. 1. Press the idle call appearance. Your current call is automatically put on hold. 2. Make the call as normal. M7310 Telephone User Guide Page 28 IP Office...

  • Page 29: Transferring Calls

    For details of conference speaker phones supported by your phone system, contact your system administrator. M7310 Telephone User Guide Page 29 IP Office...

  • Page 30: Headset Operation

    Release button ends the current call. If the call is connected on the phone's handset, replacing the handset will end the call. The duration of a call is briefly shown on the display after a call is ended. M7310 Telephone User Guide Page 30...

  • Page 31: Groups

    Set a group into night service status by entering its extension number (N). · Night Service Status Off: *21*N# Take a group out of night service status by entering its extension number (N). M7310 Telephone User Guide Page 31 IP Office...

  • Page 32: Holding And Parking Calls

    Parks the held call using the park number dialed in place of N. · Unpark Call: *38*N# Unpark the call parked using the park number N. M7310 Telephone User Guide Page 32 IP Office - Issue 02b (05 March 2014)

  • Page 33: Holding Calls

    When you already have a call on hold and a call connected, you can connect them by starting a conference. Press Feature 3. Your current call and the held call will be connected. You can now drop yourself from the conference. M7310 Telephone User Guide Page 33 IP Office - Issue 02b (05 March 2014)

  • Page 35: Conference Calls

    Chapter 5. Conference Calls M7310 Telephone User Guide Page 35 IP Office - Issue 02b (05 March 2014)

  • Page 36: Starting A Conference

    This only applies to conference calls hosted by your own telephone system. Holding your call to a conference hosted on another telephone system will cause that conference to hear your system's music on hold. M7310 Telephone User Guide Page 36...

  • Page 37: Viewing Conference Details

    When you already have a call on hold and a call connected, you can connect them by starting a conference. Press Feature 3. Your current call and the held call will be connected. You can now drop yourself from the conference. M7310 Telephone User Guide Page 37 IP Office - Issue 02b (05 March 2014)

  • Page 39: Directory

    Chapter 6. Directory M7310 Telephone User Guide Page 39 IP Office - Issue 02b (05 March 2014)

  • Page 40: Viewing Contacts Details

    3. The range of soft keys available will depend on the type of directory entry: Call · Make a call to the stored number. · Back Return to the display of matching names. M7310 Telephone User Guide Page 40 IP Office - Issue 02b (05 March 2014)

  • Page 41: Make A Call From The Directory

    For example, for some functions only group names will be displayed, for others only user names. 1. Press the Dir soft key. 2. When the required entry is shown, press Call. M7310 Telephone User Guide Page 41 IP Office...

  • Page 42: Adding A New Contact

    · If you are configured as a system phone user, you can add a contact to either your own personal directory ( Personal...) or to the system's external directory (External...). Use the key to select which. 4. Press # (or press the Selct soft key). M7310 Telephone User Guide Page 42 IP Office - Issue 02b (05 March 2014)

  • Page 43: Call Log

    Chapter 7. Call Log M7310 Telephone User Guide Page 43 IP Office - Issue 02b (05 March 2014)

  • Page 44: Accessing The Call Log

    · Delete all the call log records, not just the current types of records being shown. 3. To exit the call log, press the Feature button. M7310 Telephone User Guide Page 44 IP Office - Issue 02b (05 March 2014)

  • Page 45: Viewing Call Details

    · Call the Number: Press # (or press the Call soft key). · Add to Your Personal Directory: Press 0 (or press the +Dir soft key). · Return to the Calls Display: Press * (or press the Back soft key). M7310 Telephone User Guide Page 45 IP Office...

  • Page 46: Making A Call

    · If you are configured as a system phone user, you can add a contact to either your own personal directory ( Personal...) or to the system's external directory (External...). Use the key to select which. 4. Press # (or press the Selct soft key). M7310 Telephone User Guide Page 46 IP Office - Issue 02b (05 March 2014)

  • Page 47: Voicemail

    Chapter 8. Voicemail M7310 Telephone User Guide Page 47 IP Office - Issue 02b (05 March 2014)

  • Page 48: Message Waiting Indication

    1. Press the To VM soft key or if your phone is idle press the Release button.The call is redirected to voicemail. M7310 Telephone User Guide Page 48 IP Office - Issue 02b (05 March 2014)

  • Page 49: Logging In/Out

    Chapter 9. Logging In/Out M7310 Telephone User Guide Page 49 IP Office - Issue 02b (05 March 2014)

  • Page 50: 9. Logging In/Out

    However this only applies when moving between 1400, 1600, 9400, 9500, 9600, M-Series, T-Series phones. Other phone types store the information on the phone and that information does not move with you when you login or out. M7310 Telephone User Guide Page 50 IP Office...

  • Page 51: Logging In On A Phone Already In Use

    . If you have a login code, to logout dial *36. M7310 Telephone User Guide Page 51 IP Office...

  • Page 53: Redirecting Calls

    Chapter 10. Redirecting Calls M7310 Telephone User Guide Page 53 IP Office - Issue 02b (05 March 2014)

  • Page 54: 10. Redirecting Calls

    Group Internal External Voicemail Follow Me Follow Me To Follow Me Here Forward Forward on Busy Forward on No Answer Forward Unconditional Do Not Disturb Twinning M7310 Telephone User Guide Page 54 IP Office - Issue 02b (05 March 2014)

  • Page 55: Follow Me

    *14# to cancel follow me. · Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb. M7310 Telephone User Guide Page 55 IP Office - Issue 02b (05 March 2014)

  • Page 56: Forwarding Calls

    · Switch Forward On Busy On: *03 · Switch Forward On Busy Off: *04 · Switch Forward on No Answer On: *05 · Switch Forward on No Answer Off: *06 M7310 Telephone User Guide Page 56 IP Office - Issue 02b (05 March 2014)

  • Page 57: Forward Unconditional

    Switch on forward unconditional. A destination must have been set. · Switch Forward Unconditional Off: *02 · Include Group Calls in Forward Unconditional: *50 · Exclude Group Calls from Forward Unconditional: *51 M7310 Telephone User Guide Page 57 IP Office - Issue 02b (05 March 2014)

  • Page 58: Forward On Busy

    · Switch Forward On Busy On: *03 · Switch Forward On Busy Off: *04 · Switch Forward on No Answer On: *05 · Switch Forward on No Answer Off: *06 M7310 Telephone User Guide Page 58 IP Office - Issue 02b (05 March 2014)

  • Page 59: Forward On No Answer

    · Switch Forward On Busy On: *03 · Switch Forward On Busy Off: *04 · Switch Forward on No Answer On: *05 · Switch Forward on No Answer Off: *06 M7310 Telephone User Guide Page 59 IP Office - Issue 02b (05 March 2014)

  • Page 60: Do Not Disturb

    Remove a number (N) from your list of do not disturb exceptions. · Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb. M7310 Telephone User Guide Page 60 IP Office - Issue 02b (05 March 2014)

  • Page 61: Twinning

    You can assign a programmable button to turn twinning on or off and to set the number to which you are twinned. M7310 Telephone User Guide Page 61 IP Office - Issue 02b (05 March 2014)

  • Page 63: Phone Settings

    Chapter 11. Phone Settings M7310 Telephone User Guide Page 63 IP Office - Issue 02b (05 March 2014)

  • Page 64: Contrast

    1. Press Feature *82. 2. The phone displays Enbloc dial and the current setting. 3. Press the on or off soft key to change the setting. M7310 Telephone User Guide Page 64 IP Office - Issue 02b (05 March 2014)

  • Page 65: Button Programming

    Chapter 12. Button Programming M7310 Telephone User Guide Page 65 IP Office - Issue 02b (05 March 2014)

  • Page 66: Button Inspection

    You can check the current function set on a programmable button. 1. Press Feature *0. 2. Press a button. The button's function , if any, is displayed. M7310 Telephone User Guide Page 66 IP Office - Issue 02b (05 March 2014)

  • Page 67: Default Buttons

    · If a security code is requested, enter your phone login code and press #. 2. Press * twice (or press the More soft key twice). 3. Press # (or press the Prog soft key). The following are the default buttons for a M7310 telephone. 10/22 14/26...

  • Page 68: Auto Dial Button

    The <<< soft key can also be used. The Clear soft key deletes the whole number entered. 4. As soon as a valid number is entered, the value is saved and the button set. M7310 Telephone User Guide Page 68 IP Office...

  • Page 69: Function Button

    Last Number Redial · Call Park : 74 Contrast : *7 · · Page : 60 · Call Pickup Group : 75 · Retrieve Messages : 65 · M7310 Telephone User Guide Page 69 IP Office - Issue 02b (05 March 2014)

  • Page 70: Button Functions

    A button set to this function starts a conference between your current call and any calls you already have on hold. 12.8.7 Contrast A button set to this function adjusts the phone's display contrast. M7310 Telephone User Guide Page 70 IP Office...

  • Page 71: Direct Pickup

    · The forward on busy and forward on no answer options both use the same separate destination number. However if that number has not been set, they use the same destination as set for forward unconditional. M7310 Telephone User Guide Page 71...

  • Page 72: Issue 02B (05 March

    If you call another internal user and they do not answer, you can set a callback. When you have a callback set, the system will call you when the other user next uses ends a call. When you answer the callback, the system will automatically make another call to the user. M7310 Telephone User Guide Page 72 IP Office...

  • Page 73: Ringer Off

    12.8.32 Voicemail A button set to this function accesses your voicemail mailbox. If the button has an icon, the icon is shown when you have new messages in your mailbox. M7310 Telephone User Guide Page 73 IP Office - Issue 02b (05 March 2014)

  • Page 75: 13. Glossary

    Chapter 13. Glossary M7310 Telephone User Guide Page 75 IP Office - Issue 02b (05 March 2014)

  • Page 76: Abbreviated Ring

    · You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone. · N = No Calls (Do Not Disturb) An N is shown on your phone's idle display when you have do not disturb enabled. M7310 Telephone User Guide Page 76 IP Office - Issue 02b (05 March 2014)

  • Page 77: Do Not Disturb Exceptions

    · The forward on busy and forward on no answer options both use the same separate destination number. However if that number has not been set, they use the same destination as set for forward unconditional. M7310 Telephone User Guide Page 77...

  • Page 78: Group

    For example by a user with a call coverage button set for your calls. If this mode is enabled, it will also include calls that were answered by your voicemail. M7310 Telephone User Guide Page 78...

  • Page 79: Missed Group Call

    Twinning is a process whereby your calls ring on two phones. Twinning is only available if configured by the system administrator. There are two methods of twinning supported, internal twinning mobile twinning M7310 Telephone User Guide Page 79 IP Office - Issue 02b (05 March 2014)

  • Page 81: Index

    19, 72 Feature Codes Release Flash Hook Ride Forward All Speed Dial Forward on Busy System Speed Dial Forward on No Answer Transfer Forward Unconditional Unpark M7310 Telephone User Guide Page 81 IP Office - Issue 02b (05 March 2014)
  • Page 82 Forward on Busy Button Button Dialing Code 25, 31, 32, 36, 48, 50, 55, 56, 57, 58, 59, 60, Forward on No Answer Button Direct Call Pickup 25 M7310 Telephone User Guide Page 82 IP Office - Issue 02b (05 March 2014)
  • Page 83 Park Slot ID 32, 79 Letters Personal 22, 40, 41 Key Top Personal Directory 40 Status Personal Speed Dials 40 Line Appearance 78 Phone Line Preference Mute M7310 Telephone User Guide Page 83 IP Office - Issue 02b (05 March 2014)
  • Page 84 13, 56, 57 Group 13, 31 Login 13, 50 Logout 13, 50 Mailbox 13, 48 Park 13, 32 Pickup 13, 25 Unpark 13, 32 Voicemail 13, 48 M7310 Telephone User Guide Page 84 IP Office - Issue 02b (05 March 2014)
  • Page 85 M7310 Telephone User Guide Page 85 IP Office - Issue 02b (05 March 2014)
  • Page 86 Template: 29th August 2013 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion.

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