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Intermec PC23 User Manual

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PC 23 | PC 43
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PC23d, PC43d, PC43t
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Summary of Contents for Intermec PC23

  • Page 1 PC 23 | PC 43 Desktop Printer PC23d, PC43d, PC43t User Manual...
  • Page 2 Intermec by Honeywell. Information and specifications contained in this document are subject to change without prior notice and do not represent a commitment on the part of Intermec by Honeywell. © 2012–2014 Intermec by Honeywell. All rights reserved.
  • Page 3 • New illustrations of the label dispenser accessory. • ENERGY STAR logo and description. • Information on using tag media and linerless media. • Information on the optional thick media springs. PC23 and PC43 Desktop Printer User Manual...
  • Page 4 PC23 and PC43 Desktop Printer User Manual...

  • Page 5: Table Of Contents

    About the PC23 and PC43 ........
  • Page 6 PC23 Wall-Mounting Template ........
  • Page 7 How to Configure the Printer with SmartSystems ......89 PC23 and PC43 Desktop Printer User Manual...
  • Page 8 Upgrade Firmware from the USB Menu ........114 viii PC23 and PC43 Desktop Printer User Manual...
  • Page 9 Wireless 802.11 Security Settings .........156 PC23 and PC43 Desktop Printer User Manual...
  • Page 10 Predefined INPrint Label Formats ..........164 PC23 and PC43 Desktop Printer User Manual...

  • Page 11: Before You Begin

    Safety Information Your safety is extremely important. Read and follow all warnings and cautions in this document before handling and operating Intermec equipment. You can be seriously injured, and equipment and data can be damaged if you do not follow the safety warnings and cautions.

  • Page 12: Global Services And Support

    Dispose of any used batteries according to the instructions. Note: This equipment may be used on an IT power system. Global Services and Support Warranty Information To understand the warranty for your Intermec product, visit the Intermec web site at www.intermec.com and click Support >...

  • Page 13: Web Support

    Who Should Read This Manual This user manual is for the person who is responsible for installing, configuring, operating, and maintaining the PC23 and PC43 printers. This document provides you with information about the features of the printer, and how to install, configure, operate, maintain, and troubleshoot it.

  • Page 14: Related Documents

    > PC43. 4 Click the Manuals tab. If your product does not have its own product page, click Support > Manuals. Use the Product Category, the Product Family, and Product to find your documentation. PC23 and PC43 Desktop Printer User Manual...

  • Page 15: About The Printers

    About the Printers This chapter introduces the PC23 and PC43 printers, and includes descriptions of printer features and basic operation.

  • Page 16: About The Pc23 And Pc43

    Chapter 1 — About the Printers About the PC23 and PC43 The PC23 and PC43 printers are compact, easy-to-use bar code label printers that fit easily on a desktop. The printers can be connected to a single desktop PC for stand-alone operation or to a wired or wireless network for ease of connectivity.

  • Page 17: Printer Features

    Chapter 1 — About the Printers Printer Features Use the next illustrations to locate printer features. PC23d Front Panel (LCD Model) PC23d Rear Panel PC23 and PC43 Desktop Printer User Manual...
  • Page 18 Chapter 1 — About the Printers PC43d Front Panel (Icon Model) PC43d Rear Panel PC23 and PC43 Desktop Printer User Manual...
  • Page 19 Chapter 1 — About the Printers PC43t Front Panel (LCD Model) PC43t Rear Panel PC23 and PC43 Desktop Printer User Manual...

  • Page 20: About The Front Panel

    Ready-to-Work Indicator Location Ready-to-Work Indicator Status Ready-to-Work Indicator Status Description Printer is ready for a print job. Blinking Printer is not ready for a print job. PC23 and PC43 Desktop Printer User Manual...

  • Page 21: About The Icon Front Panel

    Wi-Fi/Bluetooth Off: Bluetooth is not enabled, or module Wi-Fi/Bluetooth module is not installed On: Media is jammed or empty Off: No error On: Ribbon is jammed or empty TTR only Off: No error PC23 and PC43 Desktop Printer User Manual...

  • Page 22: About The Lcd Front Panel

    Flashing: Firmware is currently resetting all defaults, or printer in calibration mode About the LCD Front Panel The printer LCD interface includes a screen, navigation buttons, and a Print button. PC43t Printer with LCD Interface PC23 and PC43 Desktop Printer User Manual...

  • Page 23: About The Ready Screen

    Print button. Press to begin printing, or to feed a single label. About the Ready Screen After you turn the printer on, the Ready screen appears when the printer finishes starting up. ® Ready Fingerprint 01/04/2012 10.200.27.89 12:00 Ready Screen PC23 and PC43 Desktop Printer User Manual...
  • Page 24 Connectivity icon. Blinks when data is moving through a wired or wireless connection to the printer. Bluetooth icon. This icon appears when the Wi-Fi/Bluetooth module is installed: - Bluetooth is enabled. - Bluetooth is disabled. PC23 and PC43 Desktop Printer User Manual...

  • Page 25: View Basic Printer And Connection Information

    S0000000411 Product Name: PC43t Firmware Version: 3 Press to scroll through the list. (Optional) Press or to view information for one of the other icons. 4 Press to return to the Ready screen. PC23 and PC43 Desktop Printer User Manual...

  • Page 26: About The Main Menu

    • Select Programs to see a list of programs installed on the printer. This list includes utility programs provided by Intermec as part of the printer firmware, and programs you have installed on the printer. The Programs item appears in the Main Menu only if the printer is using Fingerprint or Direct Protocol as the command language.

  • Page 27: Navigate In The Main Menu

    Select Yes to save your changes and return to the previous screen. • Select No to abandon your changes and return to the previous screen. • Select Cancel to abandon your changes and remain on the current screen. PC23 and PC43 Desktop Printer User Manual...

  • Page 28: About The Onscreen Keypads

    When you are changing settings, you may need to use the alphanumeric or numeric keypads on the screen. Password v w x Alphanumeric Keypad - Alphabetic Characters Password & < “ > Alphanumeric Keypad - Numeric Characters and Punctuation Password Numeric Keypad PC23 and PC43 Desktop Printer User Manual...

  • Page 29: About The Printer Wizards

    Select media and printing type (DT or TTR), media width, length, and X-margin, Start and Stop Adjust values, and print speed. Print Quality Prints a series of labels to test print quality. Loading Media Shows how to load media. PC23 and PC43 Desktop Printer User Manual...
  • Page 30 RFID module is installed in the printer. Label Taken Sensor Calibrates the label taken sensor. This item appears in the Calibration wizards list when the label dispenser or cutter accessory is installed. PC23 and PC43 Desktop Printer User Manual...

  • Page 31: Use A Wizard

    • Direct Protocol (DP) • IPL (Intermec Printer Language) • ESim (EPL command language simulator) • ZSim (ZPL command language simulator) DSim (DPL command language simulator) • • Smart Printing • ESim/ZSim Auto-Configuration PC23 and PC43 Desktop Printer User Manual...

  • Page 32: About Fingerprint

    BarTender, select Direct Protocol as your printer command language. About IPL IPL (Intermec Printer Language) is a host-based printer command language. Use IPL to design, modify, and download label formats; write printer application software; and configure the printer. If you are sending IPL label files to the printer, select IPL as your printer command language.

  • Page 33: About Zsim

    If you are running printer-based applications written in C#, select Smart Printing as your printer command language. For help creating Smart Print applications, go to the Intermec Developer Center at www.intermec.com/developer. About ESim/ZSim Auto-Configuration Use the ESim/ZSim auto-configuration feature when you are replacing another printer whose command language is unknown.

  • Page 34: How To Set The Printer Command Language

    8 Select a different printer command language from the Command Language list, and then click Save. 9 Click the Services tab. 10 Click Reboot Printer, and then click Reboot. The printer restarts in the command language you selected. PC23 and PC43 Desktop Printer User Manual...

  • Page 35: Set The Command Language From The Main Menu

    . The printer feeds a few labels as it automatically and hold adjusts the media feed, and then the test labels start to print. 5 Continue to hold . The available printer command languages start to print. PC23 and PC43 Desktop Printer User Manual...

  • Page 36: Mount The Printer On A Wall

    The screw head width should be 6 to 8 mm (0.24 to 0.33 in). • Intermec recommends that you use pan-head or flathead screws with appropriate anchors for drywall, or for cement, concrete block, or plasterboard walls. Use wood screws only for wooden surfaces, and ensure the screw is long enough to be sunk to a depth of at least 12.5 mm (0.5 in).
  • Page 37 2 Install the mounting hardware. If you need to use anchors, install them first. 3 Place the printer mounting holes on the mounting hardware and slide the printer down to lock it in place. PC23 and PC43 Desktop Printer User Manual...

  • Page 38: Pc23 Wall-Mounting Template

    Chapter 1 — About the Printers PC23 Wall-Mounting Template Use this template to correctly locate wall-mounting hardware for the PC23d printer. PC23 Wall-Mounting Template PC23 and PC43 Desktop Printer User Manual...

  • Page 39: Pc43 Wall-Mounting Template

    Chapter 1 — About the Printers PC43 Wall-Mounting Template Use this template to correctly locate wall-mounting hardware for the PC43d and PC43t printers. PC43 Wall-Mounting Template PC23 and PC43 Desktop Printer User Manual...

  • Page 40: Printer Options And Accessories

    Label Taken Sensor. Cutter Module Provides automatic cutting as labels are printed. Includes Label Taken Sensor. For PC43. Cutter Tray Holds up to 20 labels as they are cut. Installs on Cutter Module. For PC43. PC23 and PC43 Desktop Printer User Manual...
  • Page 41 AC power adapter. For PC43d. Thick Media Springs Heavier-gauge springs increase printhead pressure for best results when printing on tag media. These replacement parts are also available for the PC23 and PC43: • 203-dpi printhead • Standard platen roller •...

  • Page 42: About The Battery Base

    Note: Printing speed depends on the actual battery charge level. The maximum print speed for a PC43d running on battery power is 6 ips for 203 dpi and 4 ips for 300 dpi. PC23 and PC43 Desktop Printer User Manual...

  • Page 43: Battery Base Leds

    LEDs: Battery Base Not Connected to AC Power LEDs Battery Charge Level Battery is 76% to 100% charged. Battery is 51% to 75% charged. Battery is 26% to 50% charged. Battery is 11% to 25% charged. PC23 and PC43 Desktop Printer User Manual...

  • Page 44: Battery Precautions

    Follow these precautions when using the printer with the Battery Base: • Use only the battery supplied by Intermec. Risk of explosion if battery is replaced by an incorrect type. Use of another battery may present a risk of fire or explosion.

  • Page 45: Power The Pc43D With The Battery Base

    AC power, press the Charge Level button on the front of the base to turn on the LEDs and see the current charge level. 1 Charge the battery in the battery base. 2 Disconnect the power cable from AC power. PC23 and PC43 Desktop Printer User Manual...
  • Page 46 4 To see the current battery charge level, press the Charge Level button on the front of the base. The battery base LEDs briefly turn on to indicate the current charge level. The LEDs turn off to save power. PC23 and PC43 Desktop Printer User Manual...

  • Page 47: Set Up The Printer

    Set Up the Printer This chapter explains how to load media and ribbon, print test labels, and adjust the print quality.

  • Page 48: About Media

    After you install the thick media springs, adjust the Media Sensitivity and Darkness settings for best print quality. • To extend the life of the printhead, Intermec recommends that you install the original springs when printing on other types of media. Adjust the Media Holders The first time you load media in the printer, or when you use different sizes of media, you must adjust the media holders.
  • Page 49 Chapter 2 — Set Up the Printer 1 Pull one or both of the printer latches toward the front of the printer and lift the printer lid. 2 Pull the locking tab up. PC23 and PC43 Desktop Printer User Manual...
  • Page 50 4 Make sure the holders are snug against the sides of the media roll, and then press the locking tab down to lock the media holders in place. PC23 and PC43 Desktop Printer User Manual...

  • Page 51: About Tear-Off Printing

    0 mm (0 in) PC43d Start Adjust -124 -183 -15.50 mm (-0.61 in) Stop Adjust 0 mm (0 in) PC43t Start Adjust -108 -160 -13.60 mm (-0.54 in) Stop Adjust 0 mm (0 in) PC23 and PC43 Desktop Printer User Manual...

  • Page 52: Load Media For Tear-Off Printing

    Load Media for Tear-Off Printing Depending on the type of media you use, you may also need to install a printer accessory. If you need to print on tag media, Intermec recommends installing the optional thick media springs before printing. If you need to print on linerless media, you must install the linerless media roller accessory before printing.
  • Page 53 If you are using large rolls of media stored outside the printer, such as in an external media holder, feed the media through the external media feed slot. To adjust the media holders for a different media size: a Pull the locking tab up. PC23 and PC43 Desktop Printer User Manual...
  • Page 54 Make sure the media holders are snug against the sides of the media roll, and press the tab down to lock the media holders in place. PC23 and PC43 Desktop Printer User Manual...
  • Page 55 5 For the PC23d and PC43d, thread the media under the tip guides on the media holders and past the front of the printer. PC23 and PC43 Desktop Printer User Manual...

  • Page 56: About Cut-Off Printing

    After you load media, you need to configure the cutter and the feed adjust settings. You may need to adjust the recommended values slightly depending on your media type, supply method, and roll sizes, or because of individual differences between printers. PC23 and PC43 Desktop Printer User Manual...

  • Page 57: Load Media For Cut-Off Printing

    1 Pull one or both of the printer latches toward the front of the printer and lift the printer lid. 2 If there is an empty media core in the media compartment, remove the core. PC23 and PC43 Desktop Printer User Manual...
  • Page 58 If you are using large rolls of media stored outside the printer, such as in an external media holder, feed the media through the external media feed slot. To adjust the media holders for a different media size: a Pull the locking tab up. PC23 and PC43 Desktop Printer User Manual...
  • Page 59 Make sure the media holders are snug against the sides of the media roll, and press the tab down to lock the holders in place. PC23 and PC43 Desktop Printer User Manual...
  • Page 60 4 For the PC43d, thread the media under the tip guides on the media holders. For the PC43t, thread the media through the media guides. To adjust the width of the media guides, slide the guides as needed to fit your media. PC23 and PC43 Desktop Printer User Manual...
  • Page 61 10 In the Cutter Control options, select Automatic. 11 Press . A “Save Changes?” message appears. 12 Press to save your changes and exit the Settings menu. 13 Configure the feed adjust settings. PC23 and PC43 Desktop Printer User Manual...

  • Page 62: About The Label Dispenser

    -0.46 mm (0.02 in) PC43d Start Adjust -126 -186 -15.8 mm (-0.62 in) Stop Adjust 0.3 mm (0.01 in) PC43t Start Adjust -125 -185 -15.7 mm (-0.62 in) Stop Adjust 2.1 mm (0.08 in) PC23 and PC43 Desktop Printer User Manual...

  • Page 63: Load Media For The Label Dispenser

    1 Pull one or both of the printer latches toward the front of the printer and lift the printer lid. 2 If there is an empty media core in the media compartment, remove the core. PC23 and PC43 Desktop Printer User Manual...
  • Page 64 If you are using large rolls of media stored outside the printer, such as in an external media holder, feed the media through the external media feed slot. To adjust the media holders for a different media size: a Pull the locking tab up. PC23 and PC43 Desktop Printer User Manual...
  • Page 65 Make sure the holders are snug against the sides of the media roll, and press the tab down to lock the holders in place. PC23 and PC43 Desktop Printer User Manual...
  • Page 66 4 If you are using notched or black mark stock, slide the gap sensor so the notches or marks pass over the sensor. 5 For the PC43d, thread the media under the tip guides on the holders. PC23 and PC43 Desktop Printer User Manual...
  • Page 67 6 Open the label dispenser front door. 7 Remove the label closest to the end of the liner. PC23 and PC43 Desktop Printer User Manual...
  • Page 68 9 Close the front door. 10 Close the printer lid until it snaps shut. 11 Turn the printer on and configure the feed adjust settings. PC23 and PC43 Desktop Printer User Manual...

  • Page 69: Load External Media

    2 Feed the media into the printer through the external media feed slot. 3 Thread the media through the media holders or media guides as you would for media installed inside the printer. PC23 and PC43 Desktop Printer User Manual...

  • Page 70: Load Ribbon

    1 Press the printer latches toward the front of the printer and open the printer lid. 2 If there is an empty ribbon core in the media compartment, remove the core and set it aside. 3 Remove and discard the full ribbon takeup core. PC23 and PC43 Desktop Printer User Manual...
  • Page 71 4 Place the new ribbon roll between the rear ribbon holders. The ribbon should come off the roll as shown in the illustration. 5 Place the takeup core between the front takeup core holders. PC23 and PC43 Desktop Printer User Manual...
  • Page 72 Chapter 2 — Set Up the Printer 6 Attach the end of the ribbon to the takeup core. 7 Turn the slack-wheel to take up slack in the ribbon. PC23 and PC43 Desktop Printer User Manual...

  • Page 73: Connect The Printer To Power

    Otherwise, from the printer Main Menu, select Settings > Printing > Media > Print Method > Ribbon (TTR). For an icon printer, you must use the printer web page or Intermec PrintSet 5 to configure thermal transfer printing. 10 Save your changes.

  • Page 74: Use The Setup Wizard

    Use one of these methods to print a test label: • In Start Up mode • In Idle mode • From the Main Menu PC23 and PC43 Desktop Printer User Manual...

  • Page 75: Print A Test Label In Start Up Mode

    If you have an LCD printer, you can print a test label from the Main Menu. 1 Make sure that the printer has media and ribbon (if necessary) installed. 2 From the Ready screen, press PC23 and PC43 Desktop Printer User Manual...

  • Page 76: How To Print On Rfid Media

    RFID labels are properly aligned with the antenna. • Avoid printing on the thickest part of the label when possible. For help configuring RFID parameters, see the Intermec Fingerprint Command Reference Manual or the IPL Command Reference Manual. PC23 and PC43 Desktop Printer User Manual...

  • Page 77: About Rfid Tag Position

    Output Power (UHF inlays, only) for RFID media. Note: After you determine the correct RFID media settings, you can save these settings to a printer profile and load the profile when you need to print on the specific RFID media. PC23 and PC43 Desktop Printer User Manual...

  • Page 78: Calculate Rfid Tag Position

    1 Make sure Start Adjust and Stop Adjust are set to 0. 2 Measure the yChip value, which is the distance between the RFID chip and the media edge aligned with the tear bar. PC23 and PC43 Desktop Printer User Manual...
  • Page 79 PC23d: 280 dots, 35 mm, 1.378 in • PC43d: 260 dots, 33 mm, 1.299 in PC43t: 256 dots, 32 mm, 1.260 in • 4 Use this formula to calculate the estimated Tag Position: TagPosition=yChip - yAntDist PC23 and PC43 Desktop Printer User Manual...
  • Page 80 Chapter 2 — Set Up the Printer PC23 and PC43 Desktop Printer User Manual...

  • Page 81: Connect The Printer

    Connect the Printer This chapter explains how to connect the PC23 and PC43 printers to a PC and to an Ethernet or wireless network.

  • Page 82: About Printer Drivers

    In the Product list, select PC23d, PC43d, PC43t Desktop Printer and then click Submit. 4 In the downloads page, click Intermec InterDriver X.X.X M-X ver. X.XX. If a Security Warning dialog box appears, click Run. 5 When asked if you want the program to make changes to your computer, click Yes.

  • Page 83: How To Connect The Printer To Your Pc

    Tasks. 13 When the Installation Complete! page appears, click Finish. The installer unpacks and installs the InterDriver files in the Intermec\InterDriver folder in your program files directory and creates two shortcuts in the Windows Start menu: • Intermec > InterDriver > InterDriver Wizard •...

  • Page 84: Connect The Printer Using A Usb Cable

    Note: You must configure all printer settings through the printer Main Menu, the printer web page, or with PrintSet 5 and a USB connection before you use a parallel connection to the printer. PC23 and PC43 Desktop Printer User Manual...

  • Page 85: How To Connect The Printer To Your Network

    Settings > Communications > Serial and change settings as necessary. If you are using an icon printer, you need to configure settings through an application such as Intermec PrintSet 5. How to Connect the Printer to Your Network You can connect the printer to your network using the: •...

  • Page 86: Connect The Printer To An Ethernet Network

    3 Configure the necessary Ethernet settings: • For an LCD printer, from the Main Menu select Settings > Communications > Ethernet. • For an icon printer, configure the Ethernet settings through PrintSet 5 or the printer web page. PC23 and PC43 Desktop Printer User Manual...

  • Page 87: About Wi-Fi Communications

    By default, the printer supports DHCP networks. If you are not using a DHCP network and you do not know the printer IP address, you need to configure Wi-Fi settings by using Intermec PrintSet 5 through a USB connection to the printer, or by sending commands through a serial connection.
  • Page 88 LCD interface. Note: If you are using an icon printer and you do not know the printer IP address, you need to use Intermec PrintSet 5 with a USB connection to a PC to configure wireless network settings for a non-DHCP network.

  • Page 89: Configure Wi-Fi Communications From The Printer Web Page

    Enter. The printer web page appears. 3 Click Login. The Login page appears. 4 Type your Username and Password and click Login. The default username is itadmin and the default password is pass. 5 Click the Configure tab. PC23 and PC43 Desktop Printer User Manual...

  • Page 90: About Bluetooth Communications

    You can also make the printer discoverable by Bluetooth-enabled devices such as mobile computers. When the Wi-Fi/Bluetooth module is installed: • the Bluetooth icon appears in the status bar on the LCD printer screen. PC23 and PC43 Desktop Printer User Manual...

  • Page 91: Connect To A Bluetooth Device By Reading A Bar Code

    4 Click Services and then select Print Test Labels > Printer Settings. 5 In the Printer Settings screen, locate the Bluetooth Settings label and click Print. The printer prints the Bluetooth Settings label. PC23 and PC43 Desktop Printer User Manual...

  • Page 92: Connect To A Bluetooth Device Using A Wizard

    . The Main Menu appears. 2 Select Settings > Communications > Bluetooth. 3 Change settings as needed for your Bluetooth device. 4 When you are finished, save your changes and restart the printer. PC23 and PC43 Desktop Printer User Manual...

  • Page 93: Configure The Printer From The Web Page

    4 Type your Username and Password in the entry fields, and then click Login. The default username is itadmin and the default password is pass. 5 Click Configure. The Configuration Summary page appears. PC23 and PC43 Desktop Printer User Manual...
  • Page 94 7 Change settings by typing in the fields or by selecting an item from a list. 8 To save your changes, click Save. To reset all values and options on the page to the default settings, click Default Settings. PC23 and PC43 Desktop Printer User Manual...

  • Page 95: About The Usb Host Port

    Smart Printing application. Bar code scanner Use Intermec USB bar code scanners for data input with a Smart Printing application. The printer also supports other USB scanners that use a generic keyboard driver.
  • Page 96 Chapter 3 — Connect the Printer 2 Connect the device to one of the USB host ports. 3 If you connected a USB storage device to an LCD printer, select Tools > USB Menu for more options. PC23 and PC43 Desktop Printer User Manual...

  • Page 97: Configure The Printer

    Configure the Printer This chapter explains how to view and change printer settings by using the Main Menu or the printer web pages.

  • Page 98: About Printer Configuration Settings

    SmartSystems, FTP, Telnet, and others. Set maintenance alert values for the printer odometer and other alerts. Network Services Enable or disable network services including Intermec SmartSystems, the web or email servers, and others. PC23 and PC43 Desktop Printer User Manual...

  • Page 99: How To Configure The Printer

    1 Open a web browser on your PC. 2 In the Location or Address bar, type the printer IP address, and then press Enter. The printer web page appears. 3 Click the Configure tab. PC23 and PC43 Desktop Printer User Manual...

  • Page 100: Configure The Printer From The Web Page

    IP address. 1 Open a web browser on your PC. 2 In the Location or Address bar, type the printer IP address, and then press Enter. The printer web page appears. PC23 and PC43 Desktop Printer User Manual...
  • Page 101 7 Change settings by typing in the fields or by selecting an item from a list. 8 To save your changes, click Save. To reset all values and options on the page to the default settings, click Default Settings. PC23 and PC43 Desktop Printer User Manual...

  • Page 102: Configure The Printer From The Main Menu

    You can also use the setup wizards in PrintSet 5 to guide you through common configuration tasks. 1 Make sure that you have Windows XP or later running on your PC. 2 Download PrintSet 5 from the Downloads page of the Intermec website at www.intermec.com/products/printers_media/ software/index.aspx.

  • Page 103: How To Configure The Printer With Smartsystems

    You can use SmartSystems to change configuration settings on your printer. The printer ships with the SmartSystems client loaded on it. The console is part of SmartSystems and is available from the Intermec website. To download SmartSystems, go to www.intermec.com/ products/smrtsysfoundation/index.aspx.

  • Page 104: Save A Printer Profile From The Main Menu

    You can load a saved LCD printer profile to another printer by sending programming commands directly from your PC to the printer through a terminal program (such as HyperTerminal), a serial connection, or a network connection. All commands are case-sensitive. PC23 and PC43 Desktop Printer User Manual...

  • Page 105: About Usb Storage Device Directories

    /webforms Image /images Display images /display Configuration profile /profiles Configuration /config Fingerprint script /scripts Firmware /firmware Installation package (UFF resource file) Root of USB storage device Start file Root of USB storage device PC23 and PC43 Desktop Printer User Manual...

  • Page 106: Print A File From A Usb Storage Device

    To import a configuration file from the USB storage device to the printer memory, select Install Configuration. A list of the available files appears. 6 Select the file to export or install and then press . The file is exported or installed. PC23 and PC43 Desktop Printer User Manual...

  • Page 107: Export Or Upload Applications And Files

    Note: You can only delete applications and resources you downloaded to the printer memory. You cannot delete resident applications or resources, which are installed as part of the printer firmware. PC23 and PC43 Desktop Printer User Manual...
  • Page 108 Applications, Fonts, Images, Label Formats, or Web Forms. The page for that type of file appears, including a list of Resident (Intermec-supplied) files of that type and a list of Customer Downloaded files of that type (if any). 5 To upload an application or file to the printer: a Click Browse to locate your application or file.

  • Page 109: Troubleshoot The Printer

    Troubleshoot the Printer This section explains how to troubleshoot the PC23 and PC43 printers.

  • Page 110: Call Product Support

    If you still need help after visiting Knowledge Central, call Product Support. To talk to an Intermec Product Support representative in the U.S.A. or Canada, call: 1-800-755-5505 Outside the U.S.A. and Canada, go to www.intermec.com...

  • Page 111: Locate The Printer Configuration And Serial Numbers

    Chapter 5 — Troubleshoot the Printer Locate the Printer Configuration and Serial Numbers The printer configuration and serial numbers can be found on the product label located on the underside of the printer. PC23 and PC43 Desktop Printer User Manual...

  • Page 112: About Printer System Information

    Look in the System Information tab in the printer web pages for useful information and statistics on the printer hardware and firmware. This information can be useful when you contact Intermec Product Support for assistance or troubleshooting. Note: The printer must be connected to an Ethernet or wireless network to view system information in the printer web page.

  • Page 113: Check The Printer Odometer

    Wi-Fi or Ethernet network. 1 On your desktop PC, start a browser. 2 In the Location or Address bar, type the printer IP address and press Enter. The web page for the printer appears. PC23 and PC43 Desktop Printer User Manual...

  • Page 114: About Alerts

    PC23 and PC43 Desktop Printer User Manual...

  • Page 115: Configure Alerts

    4 Type your Username and Password in the entry fields, and then click Login. 5 Click the Configure tab > Alerts. 6 Click Error to configure error alerts. Click Warning to configure warning alerts. Click Information to configure information alerts. PC23 and PC43 Desktop Printer User Manual...

  • Page 116: Maintenance And Error Alert Messages

    Printhead Too Hot The printhead is overheated and needs to cool down. Wait for printing to resume automatically. Printhead Not The printer is not detecting the printhead. Check the Detected printhead cable. PC23 and PC43 Desktop Printer User Manual...

  • Page 117: Problems And Possible Solutions

    Use this table to understand and troubleshoot some common problems you may encounter. Problems and Possible Solutions Problem Possible Solution The printer does not feed media Remove the media from the media correctly. compartment and reinstall the media. PC23 and PC43 Desktop Printer User Manual...
  • Page 118 Clean or replace the media. • Make sure that your media and ribbon are compatible. • Make sure that you are using high quality media and ribbon. • The contrast may be too low. Increase the contrast. PC23 and PC43 Desktop Printer User Manual...
  • Page 119 Reload the ribbon. When I feed or print a label, the Make sure the Print Method is set to ribbon is not taken up. Instead, it Ribbon (TTR). spills out the front of the printer. PC23 and PC43 Desktop Printer User Manual...
  • Page 120 None of the RFID commands RFID is disabled. Enable RFID from the work. web page or the Main Menu. Go to Settings (Main Menu) or Configure tab (web page) > System Settings > Manage I/O. PC23 and PC43 Desktop Printer User Manual...
  • Page 121 TAGFORMAT. For help, see Intermec Fingerprint Command Reference Manual or the Command Reference Manual. For more information, see the EPC Tag Data Standard (v1.1, revision 1.27) available from the EPCglobal website at www.epcglobalinc.org. PC23 and PC43 Desktop Printer User Manual...

  • Page 122: Restore Defaults On The Printer

    , and release when the first screen of the Startup Wizard appears. 5 Close the printer lid. The defaults are restored. For an LCD printer, follow the instructions in the Startup Wizard. PC23 and PC43 Desktop Printer User Manual...

  • Page 123: Restore Defaults From The Printer Web Page

    3 Click Login in the upper right corner of the screen. The Login page appears. 4 Type your Username and Password in the entry fields and then click Login. The default username is itadmin and the default password is pass. PC23 and PC43 Desktop Printer User Manual...

  • Page 124: Restore Defaults From The Main Menu

    If you continue without changing anything, the current network and system settings will be restored to default values, and any files or programs PC23 and PC43 Desktop Printer User Manual...

  • Page 125: How To Upgrade The Printer Firmware

    Updated firmware can include bug fixes or additional features that you might find useful. The latest version of the firmware is available from the PC23 or PC43 printer Downloads page on www.intermec.com. You can upgrade the printer firmware using: •...

  • Page 126: Download The Printer Firmware Update

    Before you can upgrade the printer firmware, you need to download the upgrade file from the Intermec website. 1 Go to the Intermec website at www.intermec.com. 2 Click Support > Downloads. 3 Use Product Category, Product Family, and Product to select the PC23 or PC43.

  • Page 127: Upgrade Firmware From A Usb Storage Device

    Upgrade Firmware from a USB Storage Device You can upgrade the printer firmware from a USB storage device. Note: For best results, Intermec recommends using a USB storage device that contains no other files. 1 Make sure the USB storage device has a single partition and is formatted as FAT16 or FAT32.

  • Page 128: Upgrade Firmware From The Usb Menu

    1 Make sure the USB storage device has a single partition and is formatted as FAT16 or FAT32. 2 Download the printer firmware from the Intermec website. 3 On your USB storage device, create a /firmware directory. 4 Copy the firmware upgrade file (typically .bin format) to the /firmware directory on the USB storage device.

  • Page 129: Maintain The Printer

    Maintain the Printer This section explains how to perform basic maintenance on the PC23 and PC43 printers.

  • Page 130: Clean The Printhead

    7 If necessary, clean residue from the platen roller or tear bar with a cotton swab moistened with isopropyl alcohol. 8 Once the parts are dry, replace the media (and ribbon) in the printer. 9 Close the printer, reconnect power, and turn on the printer. PC23 and PC43 Desktop Printer User Manual...

  • Page 131: Replace The Printhead

    2 Pull one or both of the printer latches toward the front of the printer and lift the printer lid. For a thermal transfer printer, remove the ribbon. 3 Press the printhead latches apart until the printhead slides forward. PC23 and PC43 Desktop Printer User Manual...
  • Page 132 4 Carefully slide the printhead out of the mechanism. The printhead is still attached to the mechanism by a ribbon cable. 5 Disconnect the cable from the printhead and remove the printhead from the printer. PC23 and PC43 Desktop Printer User Manual...

  • Page 133: Clean The Platen Roller

    Clean the Platen Roller Follow this procedure to remove, clean, and replace the platen roller as part of standard maintenance for the printer. Intermec recommends that you check the platen roller for debris and clean it each time you replace media.
  • Page 134 5 Pull the latches up to remove the platen roller from the printer. 6 Remove any adhesive residue from the roller with a cotton swab moistened with isopropyl alcohol. 7 Reverse Steps 4 and 5 to install the roller. PC23 and PC43 Desktop Printer User Manual...

  • Page 135: Clean The Exterior Of The Printer

    Make sure to keep the surface surrounding the printer clean as well. Recommended Cleaners Intermec has tested and recommends these cleaning products for compatibility with the exterior surfaces of the PC23 and PC43 printers. Note: Do not use products containing ethylene glycol to clean the exterior of the PC43t.
  • Page 136 Chapter 6 — Maintain the Printer Recommended Cleaners (Continued) Manufacturer Product Use On These Printers Quest Chemical Grime Buster Corporation Spartan Super HDQL 10 Surgipath Cloro-Wipe Towelette Techspray Renewal Eco-Shower Veridien Viraguard® Vernacare Tuffiewipes PC23 and PC43 Desktop Printer User Manual...

  • Page 137: Specifications

    Specifications This appendix contains specifications for the PC23 and PC43 printers.

  • Page 138: Printer Specifications

    60 to 181 g/m Liner Opacity (maximum): 76% (TAPPI T425) Label Stop Sensor Adjustable from left media edge to 4.5 mm right of center on LCD printers (fixed at center on Icon printers) PC23 and PC43 Desktop Printer User Manual...
  • Page 139 60 to 181 g/m Liner Opacity (maximum): 76% (TAPPI T425) Label Stop Sensor Adjustable from left media edge to 4.5 mm right of center on LCD printers (fixed at center on Icon printers) PC23 and PC43 Desktop Printer User Manual...
  • Page 140 Ribbon Roll Diameter 68 mm (2.68 in) (maximum) Ribbon Core (I.D.) 12.7 mm or 25.4 mm (0.5 or 1 in) Ribbon Core Length 110 mm (4.33 in) notched Ribbon Wound Ink Side Out, only PC23 and PC43 Desktop Printer User Manual...
  • Page 141 Label taken (on cutter and label dispenser accessories) Network Services • • HTTP Server • SNMP • Line Printer Remote Protocol (lpr) • Telnet • DHCP • Ping • IPSEC/IKEv2 over IPv6 • PC23 and PC43 Desktop Printer User Manual...
  • Page 142 Localization Fonts • Simplified Chinese (optional) • Traditional Chinese (optional) • Cyrillic • Korean (Optional) • Latin • Greek • Turkish • Hebrew • Arabic • Baltic • Baltic Rim • Vietnamese • Thai PC23 and PC43 Desktop Printer User Manual...

  • Page 143: Supported Bar Code Symbologies

    • Code 128: • Code 128 Subset A • Code 128 Subset B • Code 128 Subset C • Code 128 UCC • DUN-14/16 • EAN: EAN-8 • • EAN-13 • EAN 128 PC23 and PC43 Desktop Printer User Manual...
  • Page 144 UPC-E • UPC Shipping container Code Add-on bar code symbologies: • Add-on 2 • Add-on 5 • UPC-5 digits Add-on code 2D bar code symbologies: • Aztec Code 16K • • Code 49 PC23 and PC43 Desktop Printer User Manual...
  • Page 145 USPS 4-State Customer Bar Code Composite bar code symbologies: • EAN-8 Composite (CC-A, CC-B) • EAN-13 Composite (CC-A, CC-B) • GS1 Composite (previously called EAN.UCC Composite) • UPC-A Composite (CC-A, CC-B) • UPC-E Composite (CC-A, CC-B) PC23 and PC43 Desktop Printer User Manual...

  • Page 146: Test Labels

    Resource Labels Label Description Applications All Intermec utility programs and user-installed applications. Fonts Resident and user-installed fonts. Bar Codes(Barcodes) Resident bar codes (partial label shown). Images All images, including resident and user-installed files. PC23 and PC43 Desktop Printer User Manual...
  • Page 147 • Product name, configuration number, serial number, system name, and command language • Printhead resolution • Mean printhead resistance • Total flash memory and available flash memory • Total RAM and free RAM PC23 and PC43 Desktop Printer User Manual...
  • Page 148 XON/XOFF To, XON/XOFF From • New Line character • Bluetooth Settings Bluetooth MAC address (human-readable and bar code formats) • Security status • Device name and discovery state • Passkey • Reserve • ScanNGo bar code PC23 and PC43 Desktop Printer User Manual...
  • Page 149 • Client Certificate • Client Key • Server Common Name 1 and 2 • Validate Certificate • • Acquire PAC • Fast Roaming (CCKM) • Mixed Mode (Group = TKIP) • Supplicant State PC23 and PC43 Desktop Printer User Manual...

  • Page 150: Print Quality Labels

    Appendix A — Specifications Print Quality Labels Print Quality Labels Label Description Chess Diamond PC23 and PC43 Desktop Printer User Manual...
  • Page 151 Appendix A — Specifications Print Quality Labels (Continued) Label Description Pitch Pyramid Ruler PC23 and PC43 Desktop Printer User Manual...
  • Page 152 Appendix A — Specifications Print Quality Labels (Continued) Label Description Bar Code(Barcode) Wrinkle PC23 and PC43 Desktop Printer User Manual...

  • Page 153: Default Settings

    Default Settings This appendix contains all of the default settings for the printer.

  • Page 154: Default Configuration

    Discover Determines if other Bluetooth devices Enable can detect the printer. Passkey Sets the passkey that is used when 1234 pairing Bluetooth devices to the printer. Range is 1 to 16 characters (case-sensitive). PC23 and PC43 Desktop Printer User Manual...

  • Page 155: Display And Audio Settings

    Screen Timeout Selects how long the printer screen stays on Disable before the screen saver starts. Feed Key Access Determines if the Feed button on the Enable printer keypad is enabled or disabled. Volume Sets the printer volume. PC23 and PC43 Desktop Printer User Manual...

  • Page 156: Error, Information, And Warning Alert Settings

    Printer in pause mode Pause Mode Printer in Disable Occurrences Printer in menu mode Menu Mode Application Disable Occurrences Error - Application Break Break RFID Not Disable Occurrences Error -RFID not Installed installed PC23 and PC43 Desktop Printer User Manual...
  • Page 157 (Printer) has reached a preset value. Replace Disable 1 Occurrences Warning - Replace Printhead printhead Clean Disable 1 Occurrences Warning - Clean printhead Printhead Faulty Dot Disable 1 Occurrences Warning - Faulty dot is detected PC23 and PC43 Desktop Printer User Manual...

  • Page 158: Error Alerts

    Ribbon Installed (Sent when the printer is set for direct thermal printing but has ribbon installed for thermal transfer printing) • Ribbon Low • Upgrading Firmware • Odometer (User Resettable) • Odometer (Printer) • Replace Printhead • Clean Printhead PC23 and PC43 Desktop Printer User Manual...

  • Page 159: Ethernet Settings

    Specifies how the printer obtains an IP Automatic Assignment address (for IPv6 networks). Method (IPv6) IP Address Specifies the unique network-level Automatic address that is assigned to each device in a TCP/IP network (IPv6). PC23 and PC43 Desktop Printer User Manual...

  • Page 160: General System Settings

    Sets the current date. System date Sleep Timer Selects the amount of time the Disable printer waits before it goes to Sleep mode. Command Language Sets the printer command language. Fingerprint If changed, requires restart. PC23 and PC43 Desktop Printer User Manual...

  • Page 161: Media Settings

    Selects the type of media that is loaded in Media With the printer. Gaps Print Method Selects the method of printing that the Ribbon (TTR) printer is using. for thermal transfer printers, or No Ribbon (DT) for direct thermal printers PC23 and PC43 Desktop Printer User Manual...
  • Page 162 Sets the width of the printable area Variable measured from the media margin (X) across the printhead. Unit of measurement is defined in the Unit of Measure parameter. *935-044-001* INTERMEC 6001 36th Ave W Everett WA 98203 PC23 and PC43 Desktop Printer User Manual...
  • Page 163 Unit of Measure parameter. Range is -9999 to +9999. Media Selects the mode the printer uses to Fast Calibration calibrate media. Use Slow if the printer has Mode trouble identifying gaps or marks in media. PC23 and PC43 Desktop Printer User Manual...

  • Page 164: Print Quality Settings

    Sets the image darkness for media and ribbon. Variable Adjust this parameter with the Media Sensitivity parameter. Range is 1 to 100. Contrast Adjusts the blackness of the printing on the label in 2% increments from -10% to +10%. PC23 and PC43 Desktop Printer User Manual...

  • Page 165: Serial Port Settings

    (XON/XOFF) is used to manage the rate of data transmission to the host. XON/XOFF From Specifies if software flow control Disable (XON/XOFF) is used to manage the rate of data transmission from the host. PC23 and PC43 Desktop Printer User Manual...

  • Page 166: System I/O Settings

    Enable communicate using its RFID radio. Supported only if the RFID module is installed. Virtual COM Determines if you can enable the USB port to Disable be used as a virtual serial port. PC23 and PC43 Desktop Printer User Manual...

  • Page 167: System Network Services

    Determines if the printer can use IKEv2. Disable Determines if the printer can use Secure Socket Enable Handling (SSH). Telnet Determines if the printer can use Telnet. Enable Determines if the printer can use XML printing. Enable PC23 and PC43 Desktop Printer User Manual...

  • Page 168: System Maintenance Alert Settings

    Measure parameter. Range is 0 to 4294967295. Faulty Dot Sets the number of faulty dots on the printhead before the Faulty Dot alert is sent, if this alert is configured. Range is 0 to 4294967295. PC23 and PC43 Desktop Printer User Manual...

  • Page 169: Wireless 802.11 General Settings

    Hoc mode use to transfer data. Range is 1 to Hidden Determines if the radio is allowed to look for Disable SSID SSIDs that have been hidden to prevent unauthorized devices from connecting to the wireless network. PC23 and PC43 Desktop Printer User Manual...

  • Page 170: Wireless 802.11 Network Settings

    IPv6 network. Wireless 802.11 Security Settings This section describes the 802.11 security settings. To view these settings: • From the printer Main Menu, select Settings > Communications > Wireless 802.11 > Security. PC23 and PC43 Desktop Printer User Manual...
  • Page 171 EAP-FAST, PEAP, or TTLS. CA Certificate Sets the name of the Certificate intermec.pem Authority (CA) that verifies the server certificate. This CA should be the same one that was used to sign the server certificate. PC23 and PC43 Desktop Printer User Manual...
  • Page 172 EAP-FAST authentication. Fast Roaming Determines if the printer can roam Disable (CCKM) from one access point to another without reauthenticating with the server. CCKM only works in wireless networks using LEAP. PC23 and PC43 Desktop Printer User Manual...
  • Page 173 Wireless 802.11 Security Settings (Continued) Setting Description Default Mixed Mode Determines if the printer can use Disable (Group=TKIP) either TKIP or AES for data encryption, depending on the configuration of the access point. PC23 and PC43 Desktop Printer User Manual...
  • Page 174 Appendix B — Default Settings PC23 and PC43 Desktop Printer User Manual...

  • Page 175: Print Labels With Inprint

    Print Labels with INPrint This section explains how to use the INPrint feature to print labels.

  • Page 176: About The Inprint Page

    You can then preview and print the label. The printer firmware includes several predefined label formats. You can also copy your own label formats to the printer and print them from this page. PC23 and PC43 Desktop Printer User Manual...

  • Page 177: Print Inprint Labels

    Downloaded and then select the web form in the list. • To use one of the Resident (Intermec-supplied) web forms, click Resident and then select the web form in the list. 5 Type information in the web form as needed.

  • Page 178: Predefined Inprint Label Formats

    Appendix C — Print Labels with INPrint Predefined INPrint Label Formats Predefined INPrint Label Formats and Sample Illustrations Format Name Sample 203_returnadd_3x1.lbx minimal.lbx shipping.lbx 203_in_demo_4x6.lbx PC23 and PC43 Desktop Printer User Manual...
  • Page 179 Appendix C — Print Labels with INPrint Predefined INPrint Label Formats and Sample Illustrations (Continued) Format Name Sample 203_shipaddr_4x6.lbx lifetest.lbx PC23 and PC43 Desktop Printer User Manual...
  • Page 180 Appendix C — Print Labels with INPrint Predefined INPrint Label Formats and Sample Illustrations (Continued) Format Name Sample 203_packslip_4x6.lbx PC23 and PC43 Desktop Printer User Manual...
  • Page 181 Copyright (C) 2003 WIDE Project. https://fedorahosted.org/dhcpv6/ Copyright (c) 2002-2008 Matt Johnston https://matt.ucc.asn.au/dropbear/dropbear.html Portions copyright (c) 2004 Mihnea Stoenescu Copyright (c) 2004, Jan Kneschke, http://www.lighttpd.org/ incremental Copyright (C) 1994-2008 Lua.org, PUC- http://www.lua.org/ Rio. PC23 and PC43 Desktop Printer User Manual...
  • Page 182 Protocol_, Digital Press, 1986. Copyright (c) 1997 Eric S. Raymond http://giflib.sourceforge.net/ Copyright (C) 1991-1998, Thomas G. http://www.ijg.org/ Lane. Copyright 2006 Richard Wilson http://www.netsurf-browser.org/projects/libnsbmp/ <richard.wilson@netsurf-browser.org> Copyright 2008 Sean Fox <dyntryx@gmail.com> Copyright (c) 1998-2009 Glenn Randers- http://www.libpng.org/pub/png/libpng.html Pehrson PC23 and PC43 Desktop Printer User Manual...
  • Page 183 (including negligence or otherwise) arising in any way out of the use of this software, even if advised of the possibility of such damage. PC23 and PC43 Desktop Printer User Manual...
  • Page 184 Honeywell 6001 36th Avenue West Everett, Washington 98203 U.S.A. tel 425.348.2600 fax 425.355.9551 www.intermec.com © 2014 Intermec by Honeywell All rights reserved. PC23 and PC43 Desktop Printer User Manual *935-044-004* P/N 935-044-004...

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