Cannot Send Faxes - Konica Minolta bizhub C652 User Manual

5.1

Cannot send faxes

5 Troubleshooting
This chapter describes troubleshooting procedures.
5.1 Cannot send faxes
This section describes how to solve issues and problems that you may encounter while using the printer.
If you cannot send a fax even when you have completed the sending procedure, check the following items
in order from beginning to end.
Problem
A message saying "Printer is not
connected" or "Print Error" ap-
pears on the computer screen.
Print processing on the compu-
ter finished, but transmission
does not start.
If the problem recurs after you have checked the above items, refer to the "User's Guide [Copy Operations]",
"User's Guide [Network Scan/Fax/Network Fax Operations]", and "User's Guide [Print Operations]".
bizhub C652/C652DS/C552/C452 (Version 2)
Possible Cause
The fax driver specified when
sending may not be supported
by the printer controller.
The network or USB cable may
be disconnected.
An error may have occurred on
this machine.
Memory may be insufficient.
The fax driver specified when
sending may not be supported
by the printer controller.
The network or USB cable may
be disconnected.
An error may have occurred on
this machine.
Unprocessed jobs may remain
on this machine and be waiting
to be processed.
When the account track is ena-
bled, you may have entered an
unregistered account track name
and password.
When the user authentication is
enabled, you may have entered
an unregistered user name or
password.
Memory of the computer may be
insufficient.
Network connection with the
printer controller is not estab-
lished (when connecting via the
network).
This machine may be in the en-
hanced security mode.
Remedy
Check the specified printer name.
Check that the cable is correctly
connected.
Check the control panel of this
machine.
Check whether a test page can
be sent.
Check the specified printer name.
Check that the cable is correctly
connected.
Check the control panel of this
machine.
Check the processing order for
the job using Job List on the con-
trol panel of this machine.
Enter the correct account track
name and password.
Enter the correct user name or
password.
Check whether a test page can
be sent.
Contact your network administra-
tor.
Configure authentication settings
in the enhanced security mode.
For details, contact your network
administrator.
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