Solving Print Problems - Konica Minolta Bizhub 3320 User Manual

Solving print problems

Printing problems
Incorrect characters print
Action
Step 1
Make sure the printer is not in Hex Trace mode.
Note: If Ready Hex appears on the printer display, then turn off the printer,
and then turn it back on to deactivate Hex Trace mode.
Is the printer in Hex Trace mode?
Step 2
1. From the printer control panel, select Standard Network or
Network [x], and then set SmartSwitch to On.
2. Resend the print job.
Do incorrect characters print?
Job prints from the wrong tray or on the wrong paper
Action
Step 1
1. Check if you are printing on paper that is supported by the tray.
2. Resend the print job.
Did the job print from the correct tray or on the correct paper?
User's Guide
- 232 -
Yes No
Deactivate Hex Go to step 2.
Trace mode.
Contact technical The problem is
support. solved.
Yes No
The problem is Go to step 2.
solved.