Troubleshooting - Brady BMP 21-PLUS User Manual

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Troubleshooting

Troubleshooting
Use the following table to troubleshoot and diagnose possible performance problems with
your BMP
work, contact Brady's Technical Support Group (see
Problem
Hardware
Keyboard works intermittently or
not at all.
Cutter does not cut
Printer jammed, cannot feed labels Label exit chute is blocked causing
BMP ® 21-PLUS/BMP ® 21-LAB User's Manual
® ®
21-PLUS/BMP 21-LAB Label Printer. If the corrective action suggested does not
One or more keys is stuck in
depressed state.
Label slivers in cutter assembly
label material to back up inside
printer
page 61).
Cause
Identify any keys stuck in down
position. Repress key to un-stick.
Use a small tool such as tweezers
or needle-nose pliers to carefully
remove the media slivers from the
cutter assembly. Use caution not to
damage any of the components in
the cutter assembly while removing
media slivers. If you have concerns,
please contact technical support for
further assistance.
Never attempt to remove slivers
with your fingers. The cutter
assembly includes very sharp
components that can cause injury.
To clear the jam inside the printer:
1.
Note: Unlocking retracts the platen
so the cartridge can be removed. If
there is a large jam, you may have
to force the locking lever to the
unlock position.)
2.
3.
The print head is susceptible to
damage. Using metal objects to
remove jams can scratch, dent, or
crack the print head. Use every
precaution when clearing a jam.
Corrective Action
Slide the locking lever to the
unlock position.
Remove the cartridge.
Use tweezers or a needle-nose
pliers to clear label jam.