Call Waiting; Call Forwarding - Avaya 4400 Series User Manual

9.4 Call Waiting

If you are already on another call, a Call Waiting tone tells you when another call has arrived. If you hear the Call Waiting
tone:
1. To put the present caller on hold, press
2. Press the Call Appearance button (of the alerting call) and then press
call.
To turn call waiting on, dial *15. To turn it off, dial *16.

9.5 Call Forwarding

Your calls can be forwarded to another extension or an external number when:
· You are away from your desk (on no answer).
· Your extension is busy (on all Call Appearance keys).
· You are away from the office (e.g. when you are on holiday).
The following options are available for call forwarding:
· To set the number to which your calls are forwarded, dial *07*201# (forwarding to 201 in this example).
· To switch Forward Unconditional On (i.e. not Hunt Group), dial *01. The letter D is displayed. To switch it off, dial
*02.
· To switch Forward On Busy On, dial *03. To switch it off, dial *04.
· To switch Forward On No Answer On, dial *05. To switch it off, dial *06.
· To switch Forward Hunt Group Calls On, dial *50. To switch it off, dial *51. This setting is for Forward
Unconditional only.
· To Cancel All Forwarding, dial *00.
Note
· Cancelling all forwarding will also cancel any Follow Me you have set.
· Your system administrator may have configured a forwarding number on your behalf. If so, by using the star code
from your extension, you can over-ride the configured number. Forwarding on No Answer is not effective if you
are using voicemail.
4400/6400
IP Office
Hold.
System Features: Answering Calls
Hold again to connect to the alerting
15-601074 Issue 12b (07 February 2010)
Page 45