Avaya DEFINITY 4606 User Manual
  1. Manuals
  2. Brands
  3. Avaya Manuals
  4. IP Phone
  5. DEFINITY 4606
  6. User manual

Avaya DEFINITY 4606 User Manual

Avaya ip phone
Hide thumbs Also See for DEFINITY 4606:
Table of Contents

Advertisement

Quick Links

See also: Installation Manual
DEFINITY
4606 IP Telephone
Release 1
User's Guide
®
555-233-775
Issue 1
Comcode 700206444
July 2001

Advertisement

Table of Contents
loading

Related Manuals for Avaya DEFINITY 4606

Summary of Contents for Avaya DEFINITY 4606

  • Page 1 ® DEFINITY 4606 IP Telephone Release 1 User’s Guide 555-233-775 Issue 1 Comcode 700206444 July 2001...
  • Page 2 • Any other equipment networked to your Avaya products Avaya does not warrant that this product or any of its networked equipment is either immune from or will prevent either unautho- rized or malicious intrusions. Avaya will not be responsible for any charges, losses, or damages that result from such intrusions.
  • Page 3 édicté par le Industrie Canada. Trademarks All trademarks identified by ®, ™ and trademarks, trademarks, or service marks, respectively, of Avaya Inc. All other trademarks are the properties of their respective owners. Ordering Information Call: Avaya Publications Center...

  • Page 5: Table Of Contents

    How to Use This Document Document Organization Conventions Used Symbolic Conventions Typographic Conventions Related Documentation/Training 4606 IP Telephone Description Introduction The 4606 IP Phone Using Programmable Buttons Introduction Programmable Line/Feature Buttons IP Telephone Features Available on Programmable Line/Feature Buttons Using the Display Screen Introduction...
  • Page 6 Contents Call Handling Features Introduction Conference Adding another party to a call Adding a held call to the current call Dropping the last person added to the conference call Hold Placing a call on hold Returning to the held call Mute Preventing the other person on the line from hearing you...
  • Page 7 Contents Automatic Intercom Button View Viewing the feature programmed on a Line/Feature button Call Display Call Forwarding Temporarily sending your calls to another phone Canceling Call Forwarding Call Park Parking a call at your extension Retrieving a parked call from another extension Call Pickup and Directed Call Pickup Answering a call placed to someone in your pickup group (when your phone is idle)
  • Page 8 Contents Program Abbreviated Dialing Programming or re-programming a single Abbreviated Dialing button on a Line/Feature button using the Program feature Programming or re-programming a single Abbreviated Dialing button on a Line/Feature button using an AD Access Code Release Ringer Off Turning the ringer off Turning the ringer back on Send All Calls...
  • Page 9 Contents IP Telephone Management Features Introduction Interpreting Ringer Tones Personalizing Your Telephone’s Ringing Pattern Selecting a personalized ringing pattern Interpreting Indicator Lights Testing Your Phone Testing the telephone’s lights and display Using a Headset or Specialized Handset Introduction IP Telephone-Compatible Headsets Operating a Headset IP Telephone-Compatible Specialized Handsets Troubleshooting...
  • Page 10 Contents Issue 1 July 2001...

  • Page 11: About This Document

    Administrators or phone technicians. Issue Date This document was issued for the first time in July, 2001. IP Telephone user documentation has been available online at the Avaya support site, http://support.avaya.com since October, 2000. How to Use This Document This Guide is organized to help you find topics in a logical manner. Read it from...

  • Page 12: Document Organization

    About This Document Document Organization This guide contains the following chapters: Chapter 1, 4606 IP Telephone Description Chapter 2, Using Programmable Buttons Chapter 3, Using the Display Screen Chapter 4, Call Handling Features Chapter 5, IP Telephone Features Chapter 6, Message Retrieval Chapter 7, IP Telephone Management Features Chapter 8, Using a Headset or...

  • Page 13: Conventions Used

    These include Menu, Exit and #. Related Documentation/Training An online, interactive IP Telephone User’s Guide can be found at: www.http//support.avaya.com For information related to installing an IP Telephone, see the “4600 Series IP Telephone Installation Guide” (Document Number 555-233-128; Comcode 700197858).
  • Page 14 About This Document Issue 1 July 2001...

  • Page 15: 4606 Ip Telephone Description

    This chapter introduces you to the layout of the 4606 IP Telephone. It provides a description for each functional button and other phone characteristics. The 4606 IP Phone The 4606 IP telephone is a multi-line phone with 6 Line/Feature buttons, 6 dedicated feature buttons, a 2-line by 16 character display area, and a full-duplex, two-way speakerphone.
  • Page 16 Match the numbered callouts on the 4606 illustration to the descriptions below. 1. Display - The display screen has two lines of 16 characters each. During phone usage, the top line shows the name/phone number you are calling or the name/phone number of the person calling you; while idle, it displays the current date and time.

  • Page 17: Using Programmable Buttons

    Using Programmable Buttons Introduction Your 4606 IP Telephone has six Line/Feature buttons, some of which are dedicated to incoming and outgoing calls. The remaining Line/Feature buttons can be programmed by your Telephone System Administrator to provide additional phone functionality. Programmable Line/Feature Buttons Line buttons available for incoming/outgoing calls are usually the first few buttons on the left-most button column.

  • Page 18: Ip Telephone Features Available On Programmable Line/Feature Buttons

    IP Telephone Features Available on Programmable Line/Feature Buttons Regardless of whether a specific feature is available on a Line/Feature button, or via an Access Code, you can find procedures for all 4606 IP Telephone features in Chapter 5, “IP Telephone Features.” Issue 1 July 2001...

  • Page 19: Using The Display Screen

    Using the Display Screen Introduction ® The DEFINITY 4606 IP Telephone has a 2-line by 16 character display (screen) area located at the top third of the phone. What you see on the display is controlled by the current status of the phone or by selections you make using Line/Feature buttons, Access Codes, or dedicated feature buttons like Redial or Transfer.

  • Page 20: Lower Display Line

    Lower Display Line Line/Feature Button Information Line/Feature button information identifies the line being used. Each of the six Line/Feature buttons is given an alphabetic designation of a through c (left column) and d through f (right column). When the display shows a=, it represents call information for the first Line/Feature button;...

  • Page 21: Call Handling Features

    Call Handling Features Introduction Call-handling features are those you would use while a call is in progress or while making a call. They are those features which have a dedicated phone button, such as: Conference Hold Redial Speaker Transfer Mute Each of the above features is described in detail in this section.

  • Page 22: Adding A Held Call To The Current Call

    Adding a held call to the current call 1. Press The current line and the held line lights flutter. 2. Press the line button of the held call. 3. Press again. All parties are now connected. Dropping the last person added to the conference call Press the Line/Feature button your System Administrator has designated as the "Drop"...

  • Page 23: Mute

    Mute Mute During an active call, the Mute feature prevents the party with whom you are speaking from hearing you. This feature is most commonly used in conjunction with the Speakerphone, but can be used to hold an off-line conversation at any time during a call.

  • Page 24: Placing A Call Without Lifting The Handset Or Using The Speakerphone With Any Feature

    Placing a call without lifting the handset or using the Speakerphone with any feature 1. Press The Speaker/Mute indicator above handled by the speaker. 2. Place or answer the call, or access the selected feature. 3. Adjust the speaker volume if needed by pressing desired volume level.

  • Page 25: Transfer

    Transfer Transfer The Transfer feature lets you transfer a call from your telephone to another extension or outside number. Sending a call to another telephone 1. With the call active (or with only one held call and no active calls), press The call is placed on hold and its associated indicator light blinks;...
  • Page 26 Issue 1 July 2001...

  • Page 27: Ip Telephone Features

    (turned off), the indicator light goes off. NOTE: Note that because the DEFINITY 4606 IP Telephone has just six line/feature buttons, button-activated features may be limited. 2. If you don't have a button administered on your phone for a specific feature, you may be able to access a feature by entering a two or three digit Feature Access code using the number pad.

  • Page 28: Feature List

    Whether your DEFINITY buttons, be sure to check with your System Administrator to find out your phone system’s specific configuration. Feature List The following DEFINITY chapter: Table 5-1. DEFINITY Abbreviated Dialing Account Code Entry Automatic Callback Automatic Intercom Button View Call Display Call Forwarding (all calls) Call Park...

  • Page 29: Abbreviated Dialing (Ad)

    Abbreviated Dialing (AD) Abbreviated Dialing (AD) The Abbreviated Dialing (AD) feature lets you access stored numbers for quick and easy dialing. The numbers stored can be a complete or partial telephone number, a trunk code (to access an outside line), an extension or a feature Access Code.

  • Page 30: Automatic Callback

    Automatic Callback The Automatic Callback feature sends your phone a priority ring, indicating the previously busy or unanswered extension you dialed is now available. Note that if you initiate call forwarding after activating Automatic Callback, returned calls (callbacks) are not forwarded, and ring at your phone. Automatically placing another call to an extension that was busy or did not answer, or in response to a returned call waiting ringback tone...

  • Page 31: Button View

    Button View Button View The Button View feature lets you display the name of the feature that has been programmed on any of your telephone’s Line/Feature (call appearance) buttons. Viewing the feature programmed on a Line/Feature button 1. Press the button your System Administrator has programmed to represent Button View.

  • Page 32: Canceling Call Forwarding

    Canceling Call Forwarding 1. If your System Administrator has programmed one of the Line/Feature buttons to represent Call Forwarding Cancel, press that button, Dial the Call Forward Cancel Access Code with the phone off-hook. The Line indicator light goes off and you hear a confirmation tone; your calls will now ring at your phone.

  • Page 33: Call Pickup And Directed Call Pickup

    Call Pickup and Directed Call Pickup Call Pickup and Directed Call Pickup The Call Pickup feature lets you answer a call at your telephone for another extension in your call pickup group. Directed call pickup, if available, lets you pick up a call for a specific extension even if that extension is not part of your pickup group.

  • Page 34: Directory

    Directory The Directory feature allows you to search a stored list of telephone numbers by keying in the name of the person whose number you want using the dial pad. Initially, your directory will be set up by your System Administrator to include only those phones that are part of your telephone system.

  • Page 35: Exclusion

    Exclusion Exclusion The Exclusion feature allows multi-appearance users to prevent other multi-appearance users having the same extension from bridging on to an existing call. Group Paging The Group Page feature allows users make announcements to groups of phone stations by automatically turning on their speakerphones. Hands Free Answer on Intercom See “Internal Auto Answer”...

  • Page 36: Internal Auto Answer (Hands Free Answer)

    Internal Auto Answer (Hands Free Answer) The Internal Auto Answer (or Hands-Free Answer on Intercom) feature lets your Speakerphone-equipped telephone automatically go off-hook to answer internal calls. Answering internal calls automatically 1. If your System Administrator has programmed one of the Line/Feature buttons to represent Internal Auto Answer, press that button to initiate this feature, Dial the Internal Auto Answer Access Code.

  • Page 37: Leaving A Message After Dialing An Extension (In Response To A Busy Or Coverage Tone, No Answer Or Hold Status)

    Pause (During Abbreviated Dialing) Leaving a message after dialing an extension (in response to a busy or coverage tone, no answer or Hold status) 1. If your System Administrator has programmed one of the Line/Feature buttons to represent Leave Word Calling, press that button to initiate leave word calling, The Speaker indicator light activates.

  • Page 38: Priority Calling

    Priority Calling The Priority Calling feature lets you place an internal call with a distinctive ring (usually a 3-burst ring) to indicate your call needs immediate attention. Placing a priority call 1. If your System Administrator has programmed one of the Line/Feature buttons to represent Priority Calling, press that button, Dial the Priority Calling Access Code.

  • Page 39: Program Abbreviated Dialing

    Program Abbreviated Dialing Program Abbreviated Dialing To be programmable for abbreviated dialing, a Line/Feature button must be administered for the Abbreviated Dialing feature. Note that two separate procedures follow for programming Abbreviated Dialing numbers — one for programming Line/Feature buttons for abbreviated dialing using the Program feature, and one for programming Line/Feature buttons for abbreviated dialing using an AD Access Code.

  • Page 40: Programming Or Re-Programming A Single Abbreviated Dialing Button On A Line/Feature Button Using An Ad Access Code

    8. To end programming, hang up by pressing the handset. Programming or re-programming a single Abbreviated Dialing button on a Line/Feature button using an AD Access Code Use this procedure only if your System Administrator has programmed an Abbreviated Dialing Access Code. Write down the outside numbers, extensions and/or feature access codes you want to program.

  • Page 41: Release

    Release Release The Release feature allows an agent on an ACD (Automated Call Dialing) call to be released from that call. This feature is used in conjunction with other ACD features. Ringer Off The Ringer Off feature stops your phone from ringing. Use this feature when you don’t want to be disturbed.

  • Page 42: Send All Calls

    Send All Calls The Send All Calls feature lets you temporarily send your calls to the extension of a person designated by the System Administrator to answer them when you cannot. Sending all calls (except priority calls) immediately to a coverage extension Your Telephone System Administrator must provide a coverage path before you can use this feature.

  • Page 43: Stored Number (View)

    Stored Number (View) Stored Number (View) The Stored Number feature lets you display: The numbers stored in Abbreviated Dialing (AD) locations The number you last dialed Viewing either the last number dialed or a number stored on an AD button 1.

  • Page 44: Whisper Page (Activate)

    Whisper Page (Activate) The Whisper Page feature lets you make an announcement to a person at another extension who is currently on a call; only the person being paged hears the announcement. NOTE: If you have a headset other than those recommended (see Chapter 8) or a base unit/adaptor other than the M12LU Modular Base Unit plugged into your 4624 telephone, the Whisper Page announcement may be overheard by the other person on the call.

  • Page 45: Whisper Page Answer

    Whisper Page Answer Whisper Page Answer The Whisper Page Answer feature lets you speak with a person who pages you while you are on a call. NOTE: If you have a headset other than those recommended (see Chapter 8) or a base unit/adaptor other than the M12LU Modular Base Unit plugged into your 4624 telephone, the Whisper Page announcement may be overheard by the other person on the call.
  • Page 46 5-20 Issue 1 July 2001...

  • Page 47: Retrieving Voice Messages

    Retrieving Voice Messages Message Retrieval Your message indicator lights when a caller has left you a message. Because voice mail systems are administered differently among customers, check your office procedures for message retrieval. For example, some telephone users may be authorized to retrieve messages for other telephones not equipped with a display.
  • Page 48 Issue 1 July 2001...

  • Page 49: Ip Telephone Management Features

    IP Telephone Management Features Introduction This chapter explains how to interpret both the different ringer tones you hear and the telephone’s indicator lights. Also covered are testing your telephone to be sure it is operating properly, and personalizing your phone’s ringing pattern. Interpreting Ringer Tones As you become more familiar with your IP Telephone, you will recognize the various tones you hear in response to an incoming call or while using the handset.
  • Page 50 Feedback (Handset) Tones Meaning Busy --- --- --- Low-pitched, rapid tone (repeated 60 times per minute), signifying the number dialed is in use. Call Waiting Ringback A ringback tone with lower-pitched signal at the end; Tone ---_ indicates the extension called is busy and the called party has been given a call waiting tone.

  • Page 51: Personalizing Your Telephone's Ringing Pattern

    Personalizing Your Telephone’s Ringing Pattern Personalizing Your Telephone’s Ringing Pattern The Select Ring feature lets you choose your own personalized ringing pattern from among eight different patterns. Selecting a personalized ringing pattern With the phone on-hook, press The current ringing pattern sounds and repeats every three seconds. Continue to press (and then release) eight ring patterns.

  • Page 52: Testing Your Phone

    Testing Your Phone The Test feature lets you verify that your telephone’s lights and display are operating properly. Testing the telephone’s lights and display With the phone idle, press and hold The Line/Feature indicators light and the display lines each show 16 shaded blocks, representing the 16 characters available on each line.

  • Page 53: Using A Headset Or Specialized Handset

    Using a Headset or Specialized Handset Introduction This chapter describes the headsets and specialized handsets that are compatible with your IP telephone. How to operate a headset is also covered. IP Telephone-Compatible Headsets Use any of the following headsets with the 4600-Series IP Telephones: Earset Starter Earset Starter Noise Canceling Encore Ultra VT...

  • Page 54: Operating A Headset

    "Products and Services" at www.avayadirect.com. IP Telephone-Compatible Specialized Handsets The IP Phone’s handset interface (labeled HAC on the underside of the phone) is compatible with the following handsets: AB1C (the handset provided with your phone) AB5C...

  • Page 55: Troubleshooting

    Troubleshooting Introduction The DEFINITY 4600-Series IP Telephones are relatively trouble-free. The Basic Troubleshooting chart provides the most common problems an end user might encounter. The remaining pages in this chapter provide procedures for resetting or power-cycling your phone, when Basic Troubleshooting does not resolve the problem.
  • Page 56 Menu, then any of the softkey features (e.g., Timer). If the selected feature activates, the switch/IP phone connection is working. Reset or power cycle the phone. See your Telephone System Administrator if the above steps do not produce the desired result.
  • Page 57 If the connection is secure, verify that you are using an approved headset, base unit and/or adapter, as described in the list of approved Avaya Communication compatible Headsets in Chapter 8 of this guide. If you have a 4612 or 4624 IP Telephone, use the Menu to access the RngOf (Ringer Off) feature;...

  • Page 58: Resetting And Power Cycling The Ip Telephone

    Resetting and Power Cycling the IP Telephone Reset your IP Telephone when other Troubleshooting suggestions do not correct the problem. Use a Power Cycle with the approval of your System Administrator only when a reset does not resolve the problem. Resetting your phone This basic reset procedure should resolve most problems.

  • Page 59: Power Cycling The Phone

    Resetting and Power Cycling the IP Telephone Power cycling the phone Use the power cycle with your System Administrator’s approval only if the basic or programmed reset procedure cannot be performed or does not correct the problem: 1. Unplug the phone and plug it back in. The phone connection is re-established.
  • Page 60 Issue 1 July 2001...

Table of Contents