Software Problems; Operating System Problems And Resolutions; Operating System Problems - HP ProLight Server Troubleshooting Manual

Software problems

In this section

Operating system problems and resolutions............................................................................................... 49

Application software problems................................................................................................................. 52
Remote ROM flash problems.................................................................................................................... 52
The best sources of information for software problems are the operating system and application software
documentation, which may also point to fault detection tools that report errors and preserve the system
configuration.
Other useful resources include HP Insight Diagnostics (on page 61) and HP SIM
Manager" on page 59). Use either utility to gather critical system hardware and software information and
to help with problem diagnosis.
IMPORTANT: This guide provides information for multiple servers. Some information may not apply to the
server you are troubleshooting. Refer to the server documentation for information on procedures, hardware
options, software tools, and operating systems supported by the server.
Refer to "Software tools and solutions (on page 54)" for more information.
Operating system problems and resolutions

Operating system problems

Operating system locks up
Action: Scan for viruses with an updated virus scan utility.
General protection fault occurs
A general protection fault, or general protection error, occurs when the Microsoft operating system
terminates suddenly with an error, including but not limited to:
Miscalculating the amount of RAM needed for an allocation
Transferring execution to a segment that is not executable
Writing to a read-only or a code segment
Loading a bad value into a segment register
Using a null pointer
A GPF is immediately identifiable by a blue screen with white text, and the text may contain information
that identifies the problem.
Action:
Remove any newly installed software or hardware to verify that they are not the cause.
Boot the server in Safe Mode or Last Known Good Configuration.
("HP Systems Insight
Software problems 49