Contacting Hp; Contacting Hp Technical Support Or An Authorized Reseller; Customer Self Repair - HP ProLight Server Troubleshooting Manual

Contacting HP

In this section

Contacting HP technical support or an authorized reseller......................................................................... 138

Customer self repair ............................................................................................................................. 138

Server information you need.................................................................................................................. 139
Operating system information you need.................................................................................................. 139
Contacting HP technical support or an authorized reseller
Before contacting HP, always attempt to resolve problems by completing the procedures in this guide.
IMPORTANT: Collect the appropriate server information
and operating system information
contacting HP for support.
For the name of the nearest HP authorized reseller:
In the United States, see the HP US service locator webpage (http://www.hp.com/service_locator).
In other locations, see the Contact HP worldwide (in English) webpage
(http://welcome.hp.com/country/us/en/wwcontact.html).
For HP technical support:
In the United States, for contact options see the Contact HP United States webpage
(http://welcome.hp.com/country/us/en/contact_us.html). To contact HP by phone:
Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a
week. For continuous quality improvement, calls may be recorded or monitored.
If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, refer to the HP website (http://www.hp.com).
In other locations, see the Contact HP worldwide (in English) webpage
(http://welcome.hp.com/country/us/en/wwcontact.html).
Customer self repair
What is customer self repair?
HP's customer self-repair program offers you the fastest service under either warranty or contract. It
enables HP to ship replacement parts directly to you so that you can replace them. Using this program,
you can replace parts at your own convenience.
A convenient, easy-to-use program:
An HP support specialist will diagnose and assess whether a replacement part is required to address
a system problem. The specialist will also determine whether you can replace the part.
For specific information about customer replaceable parts, refer to the maintenance and service
guide on the HP website (http://www.hp.com/support).
("Operating system information you
("Server information you
need" on page 139) before
need" on page 139)
Contacting HP 138