Avaya 4600 Series Administrator's Manual page 130

Troubleshooting Guidelines
Table 12: Possible Error Messages During Installation or Operation of 4600 Series IP
Telephones (continued)
Error Message
During Operation
Discover aaa.bbb.ccc.ddd
Discovering...
Current options and
Speed Dial entries have
not yet been backed up
The FTP Server Name is
not known. Please check
the FTP Server IP
Address
The FTP Server has not
yet responded, so backup
has not yet succeeded
130 4600 Series IP Telephone Release 2.3 LAN Administrator Guide
Cause/Resolution
CAUSE: The 46xx telephone is attempting to discover
(and register with) the Gatekeeper at IP Address
aaa.bbb.ccc.ddd.
RESOLUTION: If this message appears for more than a
few seconds, especially if the IP Address keeps changing,
the telephone is unable to contact the Gatekeeper. Verify
network connectivity between the telephone and the
Gatekeeper, or revise the Gatekeeper addresses in the
DHCP/script files to point to different Gatekeepers. See
Administering 4600 Series IP Telephones on Avaya Media
Servers (H.323 Only), DHCP,
HTTP.
CAUSE: The user is on a call when the network
connection between the telephone and call server is
interrupted, but the call stays connected. The telephone
automatically starts procedures to register with the call
server again. However, until registration succeeds, the
user has no access to Avaya Communication Manager
features and functionality. This message alerts users to the
lack of connection to the call server.
RESOLUTION: This is the same message, with the same
implications and Resolution as the Discovering... message
on page 126.
CAUSE: An attempt to save the current options and Speed
Dial entries on the FTP server has not yet been made or is
in progress.
RESOLUTION: Wait for a message stating that backup
was successful.
CAUSE: Invalid or missing server name.
RESOLUTION: Verify the FTPSRVR address is the file
server to which backup data should be saved. Verify that
the FTPDIR value is the correct directory path for that file
server.
CAUSE: The FTP server has not responded to the attempt
to backup/restore.
RESOLUTION: Try again, verify the FTP server address,
verify the FTP server is online, and/or verify the network
connectivity.
TFTP (H.323 Only), and
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