Troubleshooting - Xerox Travel Scanner 150 User Manual

Troubleshooting

Problem: The scanner won't scan. What's wrong?
Check for one of these possible problems:
• Is a cable loose or not plugged in securely? Inspect all cable connections. Make sure all the cables are
plugged in securely.
• Did you restart the computer after installing the software? If you didn't restart the computer, it may not
have loaded all of the software files. Try restarting your computer.
• Did you select another TWAIN source for acquiring images? If you use multiple TWAIN devices with your
computer, you may have selected another source for images. Start the PaperPort software and make sure
TWAIN: Xerox Travel Scanner 150 is selected as your scanner.
• Is the One Touch icon in the Windows notification area? One Touch must be installed for the scanner's
AutoLaunch function to work. You can also try scanning from a TWAIN scanning application, such as PaperPort.
Problem: Why does my scanner not function after performing a system restore on Windows?
The system restore process may have corrupted some of the driver components. It is recommended that you
reinstall your scanner driver.
Problem: Why won't my scanner work after the computer has been sitting idle for several hours?
This may occur after Windows goes into power saving mode to "hibernate" the computer into a low power state.
When you move your mouse or type on the keyboard it "wakes" the computer back up and restores full power to the
system. This power fluctuation during the computer's hibernating period may sometimes cause the scanner to lose
communication to the computer.
Problem: I got the error message: PaperPort cannot allocate enough memory to perform internal critical operations.
Close any other active applications so that additional memory is available. If you click Continue, PaperPort moves
the file to the PaperPort data directory and renames the file with the prefix "bad." This allows you to recover the file
later. To recover the file, import it into PaperPort by using the Import command in the File menu.
Problem: The installation will not complete successfully. If installation finishes, the scanner's One Touch options do
not seem to work properly.
A likely cause is that some driver programs are already installed on your computer for another scanner. They are
interfering with the installation and One Touch options, and you need to remove those other drivers and re-install
your Xerox Travel Scanner 150 scanner. Please see the documentation that you received with the other scanner for
the steps to remove its driver programs. After uninstalling the other scanner's driver programs, uninstall One Touch
using the steps on page 177 then install One Touch following the instructions in the Installation chapter.
Problem: My computer keeps giving me out of hard drive space error messages.
The minimum requirement of 350MB free hard drive space is for the installation of the software and basic, low
resolution, scanning. High resolution scans result in files that can be over 1 gigabyte in size. Free up some space on
your hard drive for the software to be able to save the scanned images.
Problem: When using "Create single image files" not all of the pages scanned are sent to the destination I chose.
Where are they?
Xerox Travel Scanner 150
User's Guide
175