Acd Standard Specifications - Panasonic DBS-576 Reference Manual
Section 525 automatic call distribution (acd), management information systems (mis)
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Also See for DBS-576:
- Technical manual (664 pages) ,
- Manual (362 pages) ,
- User manual (100 pages)
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Section 525 - ACD/MIS Reference
These MIS report options are described in further detail later in this manual.
ACD Standard Specifications
Number of Agent Groups
Agent ID's per System
Number of Agents per System
Supervisor ID's per System
Voice Ports per System
Report Monitor Port
Number of Guidance Messages
Reports
576/HD-50-525
ITEM
DBS 576/HD issued September 2001
SPECIFICATION
3
64
32
6
4 Shared Ports
One RS-232C 9600 baud
Six (96 seconds each)
14-day Storage
Overview
OV-17
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