Overview; Acd Viewer; Acd & Management Information System - Panasonic DBS-576 Reference Manual
Section 525 automatic call distribution (acd), management information systems (mis)
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Also See for DBS-576:
- Technical manual (664 pages) ,
- Manual (362 pages) ,
- User manual (100 pages)
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Overview
ACD & Management Information System
576/HD-50-525
Panasonic's Call Center products are focused on cost-effective solutions that
grow incrementally to meet the changing needs of a business. Whether ACD
Viewer is installed in a stand-alone configuration or in a network
configuration, the real time displays provide information about current Call
Center workload (incoming calls) and resources (ACD Agents). Historical
reports provide essential information used to evaluate trends, performance,
and results.
Figure 1 depicts the DBS576/HD Automatic Call Distribution (ACD) &
Management Information System (MIS).
DBS 576/HD issued September 2001
OV-1
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