Panasonic DBS-576 Reference Manual page 20

Section 525 automatic call distribution (acd), management information systems (mis)

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Overview

Section 525 - ACD/MIS Reference

commands include Playing 1 of 6 different 96 second messages,

Forwarding to other ACD groups or to Voice Mail, Searching the Agent

groups for availability, Ending the script, Returning to any spot within

the script.

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Supervisor Editing - There may be cases where the Supervisor would

like to change the script. For example, perhaps inclement weather

prevented employees from making it to the work destination. The

Supervisor can easily change the script to alert external callers of this

important information. Additionally, it may be desirable for the

messages playing within a group to change periodically. The Supervisor

can easily edit the script to reflect this change. A sample is shown below

in Figure 5:

OV-14

DBS 576/HD issued September 2001

576/HD-50-525

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