Work Unit Agent Report - Panasonic DBS-576 Reference Manual
Section 525 automatic call distribution (acd), management information systems (mis)
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Chapter 6. Report Manager
Work Unit Agent Report
A Work Unit (stroke counts) is a 2-digit code that is entered into the phone
by the agent during the call. Work Units are a method to categorize the type
of calls the Agent is processing. The Work Unit Agent Report is sorted by
Agent and then work unit.
Figure 6.11. Work Unit Agent Report
6-12
Figure 6.11 shows a typical Work Unit Agent Report.
DBS 576/HD issued September 2001
Section 525 - ACD/MIS Reference
576/HD-50-525
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