Panasonic DBS-576 Reference Manual page 18
Section 525 automatic call distribution (acd), management information systems (mis)
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Also See for DBS-576:
- Technical manual (664 pages) ,
- Manual (362 pages) ,
- User manual (100 pages)
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Overview
Figure 4.
Typical Traffic Information
OV-12
SUPERVISOR
MENU
→
SYSTEM INFO
→
MIS REPORT
→
CUSTOMIZE
→
DISP SYS INFO
SYSTEM INFO MENU
→
AGENT GROUP 1
→
AGENT GROUP 2
→
AGENT GROUP 3
→
SYSTEM
SYSTEM INFO
AGENT GROUP 1
→
TRAFFIC INFO
→
WAITING CALL
→
AGENT STATUS
SYSTEM INFO
AGENT GROUP 1
→
TRAFFIC INFO
→
WAITING CALL
→
AGENT STATUS
TRAFFIC INFO
AGENT GROUP 1
TOTAL CALLS
XX
MAX WAIT
XXXS
LOGIN AGENT
XX
AVAILABLE
XX
DBS 576/HD issued September 2001
Section 525 - ACD/MIS Reference
576/HD-50-525
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