Cannot Access The Internet; Troubleshoot Internet Browsing - NETGEAR JWNR2010v5 N300 User Manual

Cannot Access the Internet

If you can access your router but you are unable to access the Internet, first determine
whether the router can obtain an IP address from your Internet service provider (ISP). Unless
your ISP provides a fixed IP address, your router requests an IP address from the ISP. You
can see whether the request was successful using the Router Status screen.
To check the WAN IP address:

1. Start your browser and select an external site such as http://www.netgear.com.
2. Log in to the router.
For more information, see
3. Click the ADVANCED tab.
The Router Status screen displays.
4. In the Internet Port pane, check that an IP address is shown for the Internet port.
If 0.0.0.0 is shown, your router has not obtained an IP address from your ISP.
For more information about the Internet Port pane, see
If your router cannot obtain an IP address from the ISP, you might need to force your cable or
DSL broadband modem to recognize your new router by restarting your network. For more
information, see Sequence to Restart Your Network
If your router is still unable to obtain an IP address from the ISP, the problem might be one of
the following:
• Your Internet service provider (ISP) might require a login program.
Ask your ISP whether it requires PPP over Ethernet (PPPoE) or some other type of login.
• If your ISP requires a login, the login name and password might be set incorrectly.
• Your ISP might check for your computer's host name.
Assign the computer host name of your ISP account as the account name in the Internet
Setup screen.
• Your ISP allows only one Ethernet MAC address to connect to Internet and might check
for your computer's MAC address. In this case, do one of the following:
- Inform your ISP that you have bought a new network device, and ask them to use the
router's MAC address.
- Configure your router to clone your computer's MAC address.

Troubleshoot Internet Browsing

If your router can obtain an IP address, but your computer is unable to load any web pages
from the Internet, it might be for the following reasons:
• Your computer might not recognize any DNS server addresses.
JWNR2010v5 N300 Wireless Router
Log In to Your Router After Installation
Troubleshooting
82
on page 18.
Internet Port Pane
on page 78.
on page 71.