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NETGEAR JNR3000 User Manual

N300 wireless gigabit router
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Download this manual See also: Installation Manual, Manual
350 East Plumeria Drive
San Jose, CA 95134
USA
June 2012
202-10989-01
v1.0
N300 Wireless Gigabit
Router JNR3000

User Manual

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Summary of Contents for NETGEAR JNR3000

  • Page 1: User Manual

    N300 Wireless Gigabit Router JNR3000 User Manual 350 East Plumeria Drive San Jose, CA 95134 June 2012 202-10989-01 v1.0...

  • Page 2: Technical Support

    NETGEAR, Inc. Technical Support Thank you for choosing NETGEAR. To register your product, get the latest product updates, or get support online, visit us at http://support.netgear.com.
  • Page 3 Hereby, [NETGEAR Inc.], declares that this [JNR3000] is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. Español Por medio de la presente [NETGEAR Inc.] declara que el [JNR3000] cumple con los [Spanish] requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 1999/5/CE.

  • Page 4: Fcc Radiation Exposure Statement

    FCC Declaration Of Conformity We NETGEAR, Inc., 350 East Plumeria, San Jose, CA 95134, declare under our sole responsibility that N300 Wireless Gigabit Router JNR3000 complies with Part 15 of FCC Rules. Operation is subject to the following two conditions: •...
  • Page 5 Tested to Comply with FCC Standards FOR HOME OR OFFICE USE Modifications made to the product, unless expressly approved by NETGEAR, Inc., could void the user's right to operate the equipment. Maximum Wireless Signal Rate Derived from IEEE Standard 802.11 Specifications Actual data throughput will vary.

  • Page 6: Table Of Contents

    NETGEAR Genie Setup ........
  • Page 7 N300 Wireless Gigabit Router JNR3000 WAN Setup..........35 Default DMZ Server .
  • Page 8 N300 Wireless Gigabit Router JNR3000 Static Routes ..........79 Remote Management.

  • Page 9: Chapter 1 Hardware Setup

    Hardware Setup Getting to know your router The N300 Wireless Gigabit Router JNR3000 provides you with an easy and secure way to set up a wireless home network with fast access to the Internet over a high-speed digital subscriber line (DSL).

  • Page 10: Unpack Your Router

    • Installation guide with cabling and router setup instructions If any parts are incorrect, missing, or damaged, contact your NETGEAR dealer. Keep the carton and original packing materials, in case you need to return the product for repair. Position Your Router The router lets you access your network from virtually anywhere within the operating range of your wireless network.

  • Page 11: Hardware Features

    N300 Wireless Gigabit Router JNR3000 • Away from electrical devices that are potential sources of interference, such as ceiling fans, home security systems, microwaves, PCs, or the base of a cordless phone or 2.4 GHz cordless phone. • Away from any large metal surfaces, such as a solid metal door or aluminum studs. Large expanses of other materials such as glass, insulated walls, fish tanks, mirrors, brick, and concrete can also affect your wireless signal.
  • Page 12 Description Power/Test • Solid green. The startup is completed, and the router is ready. • Blinking green. The firmware is corrupted (see http://www.netgear.com/support). • Blinking amber. The firmware is upgrading, or the Reset button was pressed. • Off. Power is not supplied to the router.

  • Page 13: Back Panel

    N300 Wireless Gigabit Router JNR3000 Back Panel The back panel has the connections shown in the following figure. Ethernet LAN Internet Port Power On/Off button Figure 3. Router, rear view Factory Default Settings on page 96 for information about restoring factory settings.

  • Page 14: Chapter 2 Getting Started With Netgear Genie

    Getting Started with NETGEAR Genie Connecting to the router This chapter explains how to use NETGEAR Genie to set up your router after you complete cabling as described in the installation guide and in the previous chapter in this book.

  • Page 15: Router Setup Preparation

    N300 Wireless Gigabit Router JNR3000 Router Setup Preparation You can set up your router with the NETGEAR Genie automatically, or you can use the Genie menus and screens to set up your router manually. However, before you start the setup process, you need to have your ISP information on hand and make sure the laptops, PCs, and other devices in the network have the settings described here.

  • Page 16: Netgear Genie Setup

    N300 Wireless Gigabit Router JNR3000 NETGEAR Genie Setup NETGEAR Genie runs on any device with a web browser. It is the easiest way to set up the router because it automates many of the steps and verifies that those steps have been successfully completed.

  • Page 17: Use Netgear Genie After Installation

    N300 Wireless Gigabit Router JNR3000 Use NETGEAR Genie after Installation When you first set up your router, NETGEAR Genie automatically starts when you launch an Internet browser on a computer that is connected to the router. You can use NETGEAR Genie again if you want to view or change settings for the router.

  • Page 18: Router Dashboard (Basic Home Screen)

    Using this tab requires a solid understanding of networking concepts. • Help & Support. Go to the NETGEAR support site to get information, help, and product documentation. These links work once you have an Internet connection. Getting Started with NETGEAR Genie...

  • Page 19: Add Wireless Devices Or Computers To Your Network

    N300 Wireless Gigabit Router JNR3000 Add Wireless Devices or Computers to Your Network Choose either the manual or the WPS method to add wireless devices and other equipment to your wireless network. See Guest Networks on page 27 for instructions on how to set up a guest network.

  • Page 20: Chapter 3 Genie Basic Settings

    Genie Basic Settings Your Internet connection and network This chapter explains the features available from the Genie Basic Home screen, shown in the following figure: This chapter contains the following sections: • Internet Setup • Attached Devices • Parental Controls •...

  • Page 21: Internet Setup

    Enter the settings for the IP address and DNS server. The default settings usually work fine. If you have problems with your connection, check the ISP settings. Click Apply to save your settings. Click Test to test your Internet connection. If the NETGEAR website does not display within 1 minute, see Chapter 8, Troubleshooting.
  • Page 22 N300 Wireless Gigabit Router JNR3000 These fields display when your ISP requires a login: • Internet Service Provider Encapsulation. ISP types. The choices are PPPoE, PPTP, or L2TP. • Login. The login name provided by your ISP. This is often an email address.

  • Page 23: Attached Devices

    N300 Wireless Gigabit Router JNR3000 Attached Devices You can view all computers or devices that are currently connected to your network here. From the Basic Home screen, select Attached Devices to display the following screen: Wired devices are connected to the router with Ethernet cables. Wireless devices have joined the wireless network.

  • Page 24: Parental Controls

    The Wireless Settings screen lets you view or configure the wireless network setup. The JNR3000 router comes with preset security. This means that the Wi-Fi network name (SSID), network key (password), and security option (encryption protocol) are preset in the factory.

  • Page 25: Wireless Settings Screen Fields

    N300 Wireless Gigabit Router JNR3000 On the Basic Home screen, select Wireless to display the Wireless Settings screen. The screen sections, settings, and procedures are explained in the following sections. Make any needed changes, and click Apply to save your settings.

  • Page 26: Change Wpa Security Option And Passphrase

    N300 Wireless Gigabit Router JNR3000 Enable NETGEAR Badge LED. This setting lets you enable the NETGEAR Badge LED. Name (SSID). The SSID is also known as the wireless network name. Enter a 32-character (maximum) name in this field. This field is case-sensitive. The default SSID is randomly generated, and NETGEAR strongly recommends that you do not change this setting.

  • Page 27: Guest Networks

    N300 Wireless Gigabit Router JNR3000 Guest Networks Adding a guest network allows visitors at your home to use the Internet without giving them your wireless security key. To set up a guest network:  Select Basic > Guest Network to display the following screen: Select any of the following wireless settings: Enable Guest Network.

  • Page 28: Guest Network Wireless Security Options

    N300 Wireless Gigabit Router JNR3000 Guest Network Wireless Security Options A security option is the type of security protocol applied to your wireless network. The security protocol in force encrypts data transmissions and ensures that only trusted devices receive authorization to connect to your network. Wi-Fi Protected Access (WPA) has several options including pre-shared key (PSK) encryption.

  • Page 29: Fastlane

    N300 Wireless Gigabit Router JNR3000 FastLane FastLane lets you specify the bandwidth that you want reserved when you are connecting from a trusted IP address, and push the FastLane button. FastLane gives you guaranteed bandwidth for video streaming applications. From the Basic screen, you can: •...
  • Page 30 N300 Wireless Gigabit Router JNR3000 • Bandwidth Reserved for Trusted IP Address: Specify the percentage of bandwidth on the wireless router to reserve when you connect from a trusted IP address. This prevents other users from using up your bandwidth. When you connect to the router from the trusted IP address, you have guaranteed bandwidth for video streaming applications.

  • Page 31: Chapter 4 Genie Advanced Home

    Genie Advanced Home Specifying custom settings This chapter explains the features available from the Genie Advanced Home screen, shown in the following figure: This chapter contains the following sections: • Setup Wizard • WPS Wizard • Setup Menu • WAN Setup •...

  • Page 32: Setup Wizard

    N300 Wireless Gigabit Router JNR3000 Setup Wizard The NETGEAR Genie installation process is launched the first time you set up the router. After setting up the router the first time, if you want to perform this task again, you can run Setup Wizard from the Advanced tab of the Genie.

  • Page 33: Wps Wizard

    N300 Wireless Gigabit Router JNR3000 WPS Wizard The WPS Wizard helps you add a WPS-capable client device (a wireless device or computer) to your network. On the client device, you need to press the WPS button or locate its WPS PIN.

  • Page 34: Setup Menu

    N300 Wireless Gigabit Router JNR3000 Within 2 minutes, go to the client device and use its WPS software to join the network without entering a password. The router attempts to add the WPS-capable device. The WPS LED on the front of the router blinks green.

  • Page 35: Wan Setup

    N300 Wireless Gigabit Router JNR3000 WAN Setup The WAN Setup screen lets you configure a DMZ (demilitarized zone) server, change the Maximum Transmit Unit (MTU) size, and enable the router to respond to a ping on the WAN (Internet) port. Select Advanced > Setup > WAN Setup to view the following screen: •...

  • Page 36: Default Dmz Server

    MTU setting than the other devices, the data packets have to be split or “fragmented” to accommodate the device with the smallest MTU. The best MTU setting for NETGEAR equipment is often just the default value, and changing the value might fix one problem but cause another. Leave MTU unchanged unless one of these situations occurs: •...
  • Page 37 Table 2. Common MTU Sizes Application 1500 The largest Ethernet packet size and the default value. This is the typical setting for non-PPPoE, non-VPN connections, and is the default value for NETGEAR routers, adapters, and switches. 1492 Used in PPPoE environments.

  • Page 38: Lan Setup

    N300 Wireless Gigabit Router JNR3000 LAN Setup The LAN Setup screen allows configuration of LAN IP services such as Dynamic Host Configuration Protocol (DHCP) and Routing Information Protocol (RIP). The router is shipped preconfigured to use private IP addresses on the LAN side and to act as a DHCP server.

  • Page 39: Lan Setup Screen Settings

    N300 Wireless Gigabit Router JNR3000 LAN Setup Screen Settings LAN TCP/IP Setup • IP Address. The LAN IP address of the router. • IP Subnet Mask. The LAN subnet mask of the router. Combined with the IP address, the IP subnet mask allows a device to know which other addresses are local to it, and which have to be reached through a gateway or router.

  • Page 40: Address Reservation

    N300 Wireless Gigabit Router JNR3000 You can specify the pool of IP addresses to be assigned by setting the starting IP address and ending IP address. These addresses should be part of the same IP address subnet as the router’s LAN IP address. Using the default addressing scheme, you should define a range between 192.168.1.2 and 192.168.1.254, although you might want to save part of the range...

  • Page 41: Quality Of Service (Qos) Setup

    QoS is an advanced feature that can be used to prioritize some types of traffic ahead of others. The JNR3000 router can provide QoS prioritization over the wireless link and on the Internet connection. To configure QoS, use the QoS Setup screen.

  • Page 42: Qos For Applications And Online Gaming

    N300 Wireless Gigabit Router JNR3000 QoS for Applications and Online Gaming To create a QoS policy for applications and online games:  In the QoS Setup screen, select the Turn Internet Access QoS On check box. Click the Setup QoS Rule button to see the existing priority rules. On this screen, you can edit or delete a rule by selecting its radio button and clicking either the Edit or Delete button.
  • Page 43 N300 Wireless Gigabit Router JNR3000 a. If you add a new entry, the Priority Rules screen expands as shown: b. In the QoS Policy for field, enter a descriptive name for the new application or game. c. In the Connection Type list, select either TCP, UDP, or both (TCP/UDP), and specify the port number or range of port numbers used by the application or game.
  • Page 44 N300 Wireless Gigabit Router JNR3000 From the Priority Category list, select Ethernet LAN Port, as shown in the following figure: From the LAN port list, select the LAN port that will have a QoS policy. From the Priority list, select the priority that this port’s traffic should receive relative to other applications and traffic when accessing the Internet.

  • Page 45: Editing Or Deleting An Existing Qos Policy

    N300 Wireless Gigabit Router JNR3000 From the Priority Category list, select MAC Address to display the following screen: If the device to be prioritized appears in the MAC Device List, select its radio button. The information from the MAC Device List populates the policy name, MAC Address, and Device Name fields.

  • Page 46: Chapter 5 Security

    Security Keeping unwanted content out of your network This chapter explains how to use the basic firewall features of the router to prevent objectionable content from reaching the PCs and other devices connected to your network. This chapter includes the following sections: •...

  • Page 47: Keyword Blocking Of Http Traffic

    N300 Wireless Gigabit Router JNR3000 Keyword Blocking of HTTP Traffic Use keyword blocking to prevent certain types of HTTP traffic from accessing your network. The blocking can be always or according to a schedule. Select Advanced > Security > Block Sites to display the following screen: Select one of the keyword blocking options: •...

  • Page 48: Block Services (Port Filtering)

    N300 Wireless Gigabit Router JNR3000 Block Services (Port Filtering) Services are functions performed by server computers at the request of client computers. For example, web servers serve web pages, time servers serve time and date information, and game hosts serve data about other players’ moves. When a computer on the Internet sends a request for service to a server computer, the requested service is identified by a service or port number.
  • Page 49 N300 Wireless Gigabit Router JNR3000 Click Add to add a service. The Block Services Setup screen displays: From the Service Type list, select the application or service to allow or block. The list already displays several common services, but you are not limited to these choices. To add any additional services or applications that do not already appear, select User Defined.

  • Page 50: Schedule Blocking

    N300 Wireless Gigabit Router JNR3000 Schedule Blocking You can specify the days and time that you want to block Internet access. To schedule blocking:  Select Advanced > Security > Schedule to display the following screen: Set up the schedule for blocking keywords and services.
  • Page 51 N300 Wireless Gigabit Router JNR3000 To set up email notifications:  Select Advanced > Security > Email to display the following screen: To receive email logs and alerts from the router, select the Turn Email Notification On check box. In the Your Outgoing Mail Server field, enter the name of your ISP’s outgoing (SMTP) mail server (such as mail.myISP.com).

  • Page 52: Chapter 6 Administration

    Administration Managing your network This chapter describes the router settings for administering and maintaining your router and home network. See also Remote Management on page 81 for information about upgrading or checking the status of your router over the Internet, and Traffic Meter on page 83 for information about monitoring the volume of Internet traffic passing through your router’s Internet port.

  • Page 53: Upgrade The Router Firmware

    N300 Wireless Gigabit Router JNR3000 Upgrade the Router Firmware The router firmware (routing software) is stored in flash memory. You can update the firmware from the Administration menu on the Advanced tab. You might see a message at the top of the Genie screens when new firmware is available for your product.

  • Page 54: View Router Status

    N300 Wireless Gigabit Router JNR3000 View Router Status To view router status and usage information, select Advanced Home or select Administration > Router Status to display the following screen: Router Information Hardware Version. The router model. Firmware Version. The version of the router firmware. It changes if you upgrade the router firmware.
  • Page 55 N300 Wireless Gigabit Router JNR3000 Connection. This shows if the router is using a fixed IP address on the WAN. If the value is DHCP Client, the router obtains an IP address dynamically from the ISP. IP Subnet Mask. The IP subnet mask being used by the Internet (WAN) port of the router.
  • Page 56 N300 Wireless Gigabit Router JNR3000 Connection Status Button On the Router Status screen in the Internet Connection pane, click the Connection Status button to view connection status information. Figure 7. View connection status information The Release button returns the status of all items to 0. The Renew button refreshes the items.

  • Page 57: Wireless Settings

    N300 Wireless Gigabit Router JNR3000 Wireless Settings The following settings are displayed: Name (SSID). The wireless network name (SSID) used by the router. Region. The geographic region where the router is being used. It might be illegal to use the wireless features of the router in some parts of the world.

  • Page 58: Guest Network

    N300 Wireless Gigabit Router JNR3000 Guest Network Name (SSID). The 11N wireless network name (SSID) used by the router. The default names are NETGEAR-Guest and NETGEAR-5G-Guest. Wireless AP. Indicates whether the radio feature of the router is enabled. If this feature is not enabled, the Wireless LED on the front panel is off.

  • Page 59: Manage The Configuration File

    To email the log immediately, click the Send Log button. Manage the Configuration File The configuration settings of the JNR3000 router are stored within the router in a configuration file. You can back up (save) this file to your computer, restore it, or reset it to the factory default settings.

  • Page 60: Back Up Settings

    N300 Wireless Gigabit Router JNR3000 Back Up Settings To back up the router’s configuration settings:  Select Advanced > Administration > Backup Settings to display the following screen: Click Back Up to save a copy of the current settings. Choose a location to store the .cfg file that is on a computer on your network.

  • Page 61: Set Password

    Click Apply so that your changes take effect. Password Recovery NETGEAR recommends that you enable password recovery if you change the default password. Then you have an easy way to recover the password if it is forgotten. This recovery process is supported in Internet Explorer, Firefox, and Chrome browsers, but not in the Safari browser.

  • Page 62: Chapter 7 Advanced Settings

    Advanced Settings This chapter describes the advanced features of your router. The information is for users with a solid understanding of networking concepts who want to set the router up for unique situations such as when remote access from the Internet by IP or domain name is needed. This chapter includes the following sections: •...

  • Page 63: Advanced Wireless Settings

    N300 Wireless Gigabit Router JNR3000 Advanced Wireless Settings Select Advanced > Advanced Setup > Wireless Settings to display the following screen: The following settings are available in this screen: Enable Wireless Router Radio. You can completely turn off the wireless portion of the wireless router by clearing this check box.

  • Page 64: Wireless Repeating Function (Wds)

    N300 Wireless Gigabit Router JNR3000 Wireless Repeating Function (WDS) You can set the JNR3000 router up to be used as a wireless access point (AP). Doing this enables the router to act as a wireless repeater. A wireless repeater connects to another wireless router as a client where the network to which it connects becomes the ISP service.

  • Page 65: Wireless Repeating Function

    To configure this mode, you have to know the MAC address of the remote parent access point. The JNR3000 router is always in dual band concurrent mode, unless you turn off one radio. Be aware that if you enable the wireless repeater in either radio band, the wireless base station or wireless repeater cannot be enabled in the other radio band.

  • Page 66: Set Up The Base Station

    N300 Wireless Gigabit Router JNR3000 Repeater IP Address. If your router is the repeater, enter the IP address of the other access point. Disable Wireless Client Association. If your router is the repeater, selecting this check box means that wireless clients cannot associate with it. Only LAN client associations are allowed.

  • Page 67: Set Up A Repeater Unit

    Use a wired Ethernet connection to set up the repeater unit to avoid conflicts with the wireless connection to the base station. Note: If you are using the JNR3000 base station with a non-NETGEAR router as the repeater, you might need to change additional configuration settings. In particular, you should disable the DHCP server function on the wireless repeater AP.

  • Page 68: Port Forwarding And Triggering

    N300 Wireless Gigabit Router JNR3000 Fill in the Repeater IP Address field. This IP address has to be in the same subnet as the base station, but different from the LAN IP address of the base station. Click Apply to save your changes.

  • Page 69: Port Triggering To Open Incoming Ports

    N300 Wireless Gigabit Router JNR3000 the web page request message to www.example.com, your router stores the original information and then modifies the source information in the request message, performing Network Address Translation (NAT): • The source address is replaced with your router’s public IP address. This is necessary because your computer uses a private IP address that is not globally unique and cannot be used on the Internet.
  • Page 70 N300 Wireless Gigabit Router JNR3000 An example is Internet Relay Chat (IRC). Your computer connects to an IRC server at destination port 6667. The IRC server not only responds to your originating source port, but also sends an “identify” message to your computer on port 113. Using port triggering, you can tell the router, “When you initiate a session with destination port 6667, you have to also allow...

  • Page 71: Port Forwarding To Permit External Host Communications

    N300 Wireless Gigabit Router JNR3000 Port Forwarding to Permit External Host Communications In both of the preceding examples, your computer initiates an application session with a server computer on the Internet. However, you might need to allow a client computer on the Internet to initiate a connection to a server computer on your network.

  • Page 72: How Port Forwarding Differs From Port Triggering

    IP address. To set up port forwarding:  Tip: To ensure that your server computer always has the same IP address, use the reserved IP address feature of your JNR3000 router. Advanced Settings...

  • Page 73: Add A Custom Service

    N300 Wireless Gigabit Router JNR3000 Select Advanced Setup > Port Forwarding/Port Triggering to display the following screen: Port Forwarding is selected as the service type. From the Service Name list, select the service or game that you will host on your network. If...

  • Page 74: Editing Or Deleting A Port Forwarding Entry

    N300 Wireless Gigabit Router JNR3000 Click the Add Custom Service button to display the following screen: In the Service Name field, enter a descriptive name. In the Protocol list, select the protocol. If you are unsure, select TCP/UDP. In the Starting Port field, enter the beginning port number.

  • Page 75: Set Up Port Triggering

    N300 Wireless Gigabit Router JNR3000 To make a local web server public:  Assign your web server either a fixed IP address or a dynamic IP address using DHCP address reservation. In this example, your router will always give your web server an IP address of 192.168.1.33.
  • Page 76 N300 Wireless Gigabit Router JNR3000 Select the Port Triggering radio button to display the port triggering information. Clear the Disable Port Triggering check box if it is selected. Note: If the Disable Port Triggering check box is selected after you configure port triggering, port triggering is disabled.

  • Page 77: Dynamic Dns

    N300 Wireless Gigabit Router JNR3000 Click Add Service to display the following screen: In the Service Name field, type a descriptive service name. In the Service User list, select Any (the default) to allow this service to be used by any computer on the Internet.
  • Page 78 N300 Wireless Gigabit Router JNR3000 host name that you configure in the router. Then, whenever your ISP-assigned IP address changes, your router automatically contacts the Dynamic DNS service provider, logs in to your account, and registers your new IP address. If your host name is hostname, for example, you can reach your router at http://hostname.dyndns.org.

  • Page 79: Static Routes

    N300 Wireless Gigabit Router JNR3000 Static Routes Static routes provide additional routing information to your router. Under usual circumstances, the router has adequate routing information after it has been configured for Internet access, and you do not need to configure additional static routes. You have to configure static routes only for unusual cases such as multiple routers or multiple IP subnets located on your network.
  • Page 80 N300 Wireless Gigabit Router JNR3000 To set up a static route:  Select Advanced > Advanced Setup > Static Routes, and click Add to display the following screen: In the Route Name field, type a name for this static route (for identification purposes only.) Select the Private check box if you want to limit access to the LAN only.

  • Page 81: Remote Management

    N300 Wireless Gigabit Router JNR3000 Remote Management The remote management feature lets you upgrade or check the status of your JNR3000 router over the Internet. To set up remote management:  Select Advanced > Advanced Setup > Remote Management. Note: Be sure to change the router’s default login password to a very secure...

  • Page 82: Universal Plug And Play

    N300 Wireless Gigabit Router JNR3000 Normal web browser access uses the standard HTTP service port 80. For greater security, enter a custom port number for the remote web management nterface. Choose a number between 1024 and 65535, but do not use the number of any common service port.

  • Page 83: Traffic Meter

    N300 Wireless Gigabit Router JNR3000 The available settings and information in this screen are: Turn UPnP On. UPnP can be enabled or disabled for automatic device configuration. The default setting for UPnP is disabled. If this check box is not selected, the router does not allow any device to automatically control the resources, such as port forwarding (mapping) of the router.
  • Page 84 N300 Wireless Gigabit Router JNR3000 To monitor Internet traffic:  Click Advanced > Advanced Setup > Traffic Meter to display the following screen: Scroll to view more settings To enable the Traffic Meter, select the Enable Traffic Meter check box.

  • Page 85: Chapter 8 Troubleshooting

    Troubleshooting This chapter provides information to help you diagnose and solve any problems you mayencounter with your router. If you do not find the solution here, check the NETGEAR support site at http://support.netgear.com for product and contact information. This chapter contains the following sections: •...

  • Page 86: Quick Tips

    N300 Wireless Gigabit Router JNR3000 Quick Tips This section describes tips for troubleshooting some common problems Sequence to Restart Your Network Be sure to restart your network in this sequence: Turn off and unplug the modem. Turn off the router and computers.

  • Page 87: Troubleshooting With The Leds

    Make sure that the power cord is securely connected to your router and that the power adapter is securely connected to a functioning power outlet. • Check that you are using the 12V DC, 1.5A power adapter that NETGEAR supplied for this product. •...

  • Page 88: Leds Never Turn Off

    N300 Wireless Gigabit Router JNR3000 LEDs Never Turn Off When the router is turned on, the LEDs turn on for about 10 seconds and then turn off. If all the LEDs stay on, there is a fault within the router.

  • Page 89: Cannot Log In To The Router

    Make sure that Caps Lock is off when you enter this information. • If you are attempting to set up your NETGEAR router as an additional router behind an existing router in your network, consider replacing the existing router instead. NETGEAR does not support such a configuration.
  • Page 90 N300 Wireless Gigabit Router JNR3000 Check that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your router has not obtained an IP address from your ISP. If your router cannot obtain an IP address from the ISP, you might need to force your cable or...

  • Page 91: Troubleshooting Pppoe

    N300 Wireless Gigabit Router JNR3000 Troubleshooting PPPoE If you are using PPPoE, try troubleshooting your Internet connection. To troubleshoot a PPPoE connection:  Log in to the router. Select Administration > Router Status. Click Connection Status. If all of the steps indicate OK, then your PPPoE connection is up and working.

  • Page 92: Changes Not Saved

    N300 Wireless Gigabit Router JNR3000 Changes Not Saved If the router does not save the changes you make in the router interface, check the following: • When entering configuration settings, always click the Apply button before moving to another screen or tab, or your changes are lost.

  • Page 93: Restore The Factory Settings And Password

    N300 Wireless Gigabit Router JNR3000 Restore the Factory Settings and Password This section explains how to restore the factory settings, changing the router’s administration password back to password. You can erase the current configuration and restore factory defaults in two ways: •...

  • Page 94: Test The Path From Your Computer To A Remote Device

    N300 Wireless Gigabit Router JNR3000 Check that the appropriate LEDs are on for your network devices. If your router and computer are connected to a separate Ethernet switch, make sure that the link LEDs are on for the switch ports that are connected to your computer and router.

  • Page 95: Appendix A Supplemental Information

    Supplemental Information This appendix provides factory default settings and technical specifications for the router. • Factory Default Settings • Specifications Appendix A. Supplemental Information | 95...

  • Page 96: Factory Default Settings

    N300 Wireless Gigabit Router JNR3000 User Manual Factory Default Settings Table 3. Router Default Settings Feature Default Setting Router Login URL http://www.routerlogin.net or http://www.routerlogin.com Login name (case-sensitive) admin (printed on product label) Login password (case-sensitive) password (printed on product label)

  • Page 97: Specifications

    N300 Wireless Gigabit Router JNR3000 User Manual Specifications Table 4. Router Technical Specifications Feature Specification Data and routing protocols TCP/IP, RIP-1, RIP-2, DHCP, PPPoE, PPTP, BigPond, Dynamic DNS, and UPnP Power adapter • North America: 120V, 60Hz, input • UK, Australia: 240V, 50Hz, input •...

  • Page 98: Appendix B Notification Of Compliance

    For GNU General Public License (GPL) related information, visit http://support.netgear.com/app/answers/detail/a_id/2649. Interference Reduction Table The following table shows the Recommended Minimum Distance between NETGEAR equipment and household appliances to reduce interference (in feet and meters). Household Appliance Recommended Minimum Distance...

  • Page 99: Index

    Index repeater unit user-defined services access connecting wirelessly remote country setting viewing logs crossover cable access points CTS/RTS Threshold accessing remote computer custom service (port forwarding) adding custom service priority rules address reservation dashboard advertisement period data packets, fragmented alerts, emailing default DMZ server applications, QoS for online gaming default factory settings, restoring...
  • Page 100 N300 Wireless Gigabit Router JNR3000 firmware version firmware, upgrading label, product fragmentation length LAN port fragmented data packets QoS for front panel settings LAN setup language setting lease, DHCP games, online, QoS for LEDs gateway IP address described Genie, NETGEAR...
  • Page 101 N300 Wireless Gigabit Router JNR3000 packets, fragmented scheduling keyword and service blocking Parental Controls secondary DNS passphrases security changing firewall settings product label see also security options password recovery, admin security options password, restoring security PIN poll interval sending logs by email...
  • Page 102 N300 Wireless Gigabit Router JNR3000 WAN IP address, troubleshooting WAN setup Wi-Fi Protected Setup (WPS) devices, adding wireless channel wireless connection, troubleshooting wireless connections wireless devices,adding to the network Wireless Distribution System (WDS) Wireless LED, troubleshooting and wireless mode wireless network name (SSID)

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