Troubleshoot With The Leds; Power Led Is Off Or Blinking; Power Led Stays Amber - NETGEAR JWNR2010v5 N300 User Manual

• Some cable modem service providers require you to use the MAC address of the
computer initially registered on the account. You can view the MAC address in the
Attached Devices screen (see

Troubleshoot with the LEDs

After you turn on power to the router, the following sequence of events occurs:
1. When power is first applied, verify that the Power LED is on.
2. Verify that the Power LED turns amber within a few seconds, indicating that the self-test is
running.
3. After approximately 30 seconds, verify the following:
• The Power LED is solid green.
• The Internet LED is lit.
• A numbered Ethernet port LED is on for any local port that is connected to a
computer. This condition indicates that a link has been established to the connected
device.
You can use the LEDs on the front panel of the router for troubleshooting.

Power LED Is Off or Blinking

If the Power LED is Off or blinking, try the following:
• Make sure that the power cord is securely connected to your router and that the power
adapter is securely connected to a functioning power outlet.
• Make sure that you are using the power adapter that NETGEAR supplied for this product.
• If the Power LED blinks slowly and continuously, the router firmware is corrupted. This
situation can happen if a firmware upgrade is interrupted, or if the router detects a
problem with the firmware. If the error persists, you have a hardware problem. For
recovery instructions or help with a hardware problem, contact technical support at
www.netgear.com/support.

Power LED Stays Amber

When the router is turned on, the Power LED turns amber for about 20 seconds and then
turns green. If the LED does not turn green, the router has a problem.
If the Power LED is still amber one minute after you turn on power to the router, try the
following:
• Turn off the power and back on to see if the router recovers.
• To return the router to its factory settings, press and hold the Restore Factory Settings
button.
For more information, see
JWNR2010v5 N300 Wireless Router
Attached Devices
Factory Settings on page 88.
Troubleshooting
79
on page 34).