Printing Quality Problems - Samsung CLX-9252 9352 Series User Manual

Condition Possible cause
Your machine The oil used to
has an odd smell protect the fuser is
during initial use. evaporating.
The punch hole The bridge covers
positions are are not inserted
askew (in the well.
standard
finisher).
The punch hole The bridge covers
positions are are not inserted
askew (in the well.
booklet finisher).

Printing quality problems

If the inside of the machine is dirty or paper has been loaded improperly,
there might be a reduction in print quality. See the table below to clear the
problem.
Condition
Light or faded print • If a vertical white streak or faded area appears
on the page, the toner supply is low. You may
be able to temporarily extend the toner
cartridge life. If this does not improve the print
quality, install a new toner cartridge.
• The color tone might not be adjusted. Adjust
the color tone.
• The paper may not meet paper specifications;
for example, the paper may be too moist or
rough (see "Print media specifications" on
page 252).
• If the entire page is light, the print resolution
setting is too low or the toner save mode is on.
Adjust the print resolution and turn the toner
save mode off. See the help screen of the
printer driver.
• A combination of faded or smeared defects
may indicate that the toner cartridge needs
cleaning. Contact a service representative.
• The surface of the LSU part inside the machine
may be dirty. Clean the LSU, contact a service
representative.
Suggested solutions
After printing about 100
color pages, there will be no
more smell. It is a temporary
issue.
Insert the bridge covers
correctly (see "If this paper
jam persists, make sure the
bridge covers are inserted
correctly. When the bridge
covers are not inserted
correctly, it could cause
paper jams and hole punch
positions askew." on
page 227).
Insert the bridge covers
correctly (see "If this paper
jam persists, make sure the
bridge covers are inserted
correctly. When the bridge
covers are not inserted
correctly, it could cause
paper jams and hole punch
positions askew." on
page 229).
Suggested Solutions
Troubleshooting_ 243
Condition
Toner specks • The paper may not meet specifications; for
example, the paper may be too moist or rough
(see "Print media specifications" on page 252).
• The transfer roller may be dirty. Clean the
inside of your machine. Contact a service
representative.
• The paper path may need cleaning. Contact a
service representative.
• Check the location of the machine. If the area
is not well-ventilated, this problem may occur.
Dropouts If faded areas, generally rounded, occur randomly
on the page:
• A single sheet of paper may be defective. Try
reprinting the job.
• The moisture content of the paper is uneven
or the paper has moist spots on its surface.
Try a different brand of paper (see "Print
media specifications" on page 252).
• The paper lot is bad. The manufacturing
processes can cause some areas to reject
toner. Try a different kind or brand of paper.
• Change the printer option and try again. Go to
Printing Preferences, click Paper tab, and
set type to thick paper (see "Opening printing
preferences" on page 140).
• If these steps do not correct the problem,
contact a service representative.
White Spots If white spots appear on the page:
• The paper is too rough and a lot of dirt from a
paper falls to the inner devices within the
machine, so the transfer roller may be dirty.
Clean the inside of your machine. Cleaning
the inside or contact a service representative.
• The paper path may need cleaning. Cleaning
the inside or contact a service representative.
Vertical lines If black vertical streaks appear on the page:
• The drum inside the printer has probably been
scratched. Remove the imaging unit and
install a new one. Contact a service
representative.
If white vertical streaks appear on the page:
• The surface of the LSU part inside the
machine may be dirty. Cleaning the inside or
contact a service representative.
If vertical streaks appear on the page:
• The surface of the scanner glass and its white
sheet may be dirty. Cleaning the inside or
contact a service representative.
Suggested Solutions