Diagnostics; Diagnostic Tests; Audio Test - ADTRAN IP 700 Series Administrator's Manual

Troubleshooting
firmware used for booting, the date it was installed, and the configuration file version. To access the
Firmware Version status information, select 4 from the Phone Status menu. Select Exit from the soft key
menu to return to the Phone Status menu.

Diagnostics

The Diagnostics option displays six tests that can be executed on the IP phone to assist in diagnosing
problems. These tests are explained in greater detail in the next section, Diagnostic Tests below. To access
the Diagnostics test menu, select 5 from the Phone Status menu. Select Exit from the soft key menu to
return to the Phone Status menu.

Diagnostic Tests

The following tests can be executed from the phone menus and provide a means for troubleshooting issues
with these areas:
• Audio Test on page 56
• Keypad Test on page 57
• LCD Test on page 57
• LED Test on page 57
• Ping Test on page 58
• Backlight Test on page 58
Each of the various tests are accessible from the Diagnostics menu. Use the following steps to access the
Diagnostics menu:
1. Select Menu.
2. Select 1 for Phone Status.
3. Select 5 for Diagnostics.
4. Select 1 through 5 for the corresponding parameter you want to test.
5. Follow the on-screen prompts as described in the following sections.

Audio Test

The Audio Test can verify the audio is functioning properly through a chosen input and output device
(Handset, Headset, or Speakerphone). Follow these steps to test the audio:
1. Select 1 from the Diagnostics menu.
2. Use the arrow keys to scroll through a list of input devices to test (Handset, Headset, and
Speakerphone).
3. Press the Select soft key to choose the input device.
4. Use the arrow keys to scroll through a list of output devices to test (Handset, Headset, and
Speakerphone).
5. Press the Select soft key to choose the output device.
6. Toggle the Tone On/Tone Off soft key.
7. If the tone is heard through the chosen input/output device, the audio test has passed.
56 Copyright © 2009 ADTRAN, Inc.
IP 700 Series Phone Administrator Guide
61200770E1-31C