Accessing The Phone Status Display Menus; General Display; Network Display; Line Keys - ADTRAN IP 700 Series Administrator's Manual

IP 700 Series Phone Administrator Guide
Table 10. Advanced Troubleshooting Chart (Continued)
Problem Description
Phone displays Download of main config file
failed.
Phone displays The SNTP server could not be
contacted.

Accessing the Phone Status Display Menus

The IP phone status display menus list many of the phone's settings and configurations beneficial in
troubleshooting your phone. This is where you will find the model, part, and serial numbers, as well as the
network and firmware settings. Use the following steps to access phone status information:
1. Select Menu.
2. Select 1 for Phone Status.
3. Select 1 through 5 for the corresponding parameter you wish to view.
4. Follow the on-screen prompts as detailed in the following sections.

General Display

The General option displays information, such as model, part, and serial number. To access the General
status information, select 1 from the Phone Status menu. Select Exit from the soft key menu to return to
the Phone Status menu.

Network Display

The Network option displays information regarding the network configuration for the IP phone, such as
link, negotiation, speed, duplex, and DHCP status. To access the Network status information, select 2 from
the Phone Status menu. Select Exit from the soft key menu to return to the Phone Status menu.

Line Keys

The Line Keys option displays all the line keys on the IP phone and their assigned type, such as speed,
DND, etc. To access the Line Keys status information, select 3 from the Phone Status menu. Select Exit
from the soft key menu to return to the Phone Status menu.

Firmware Version

The Firmware Version option displays the version of the current firmware, the date it was installed, the
61200770E1-31C
Solution Suggestion
This error indicates that the file adtran_<mac
address>.txt could not be found on the FTP or TFTP
server. One unique configuration file for every phone
should be placed in the root directory. The phone
may not operate properly if this error message is
displayed. The phone does cache and reuse
configuration files from the last successful boot
sequence if this error happens, which may help
bridge a temporary outage.
This error indicates that the server specified in
DHCP option 4, 42, or the parameter SntpServer
could not be contacted. The proper time will not be
displayed if this problem is not corrected. Specify a
different server.
Copyright © 2009 ADTRAN, Inc.
Troubleshooting
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