Advanced Troubleshooting; Table 10. Advanced Troubleshooting Chart - ADTRAN IP 700 Series Administrator's Manual

Troubleshooting

Advanced Troubleshooting

Table 10 lists more advanced problems which consist of error messages encountered during the boot up
process, and also network connectivity issues. It also provides their suggested solutions.
Problem Description
Unregistered phone icon displays next to the line
key:
Phone displays Duplicate IP Address during
boot up.
Phone displays Network LAN Link is Down.
Problems downloading configuration or other
files.
Phone displays TFTP Server Unreachable or
FTP Server Unreachable during boot up.
Phone displays Download of information file
failed.
54

Table 10. Advanced Troubleshooting Chart

Solution Suggestion
This indicates the phone is unable to register this
line with the Registrar server. Make sure the
Reg.x.AuthUserId and Reg.x.AuthPassword are
specified for registration. Also, make sure the
Reg.x.RegServer address is correct.
The phone has been given an IP address that is
already in use. If you are using a manually
configured IP address, use the Phone Settings
menu on the IP phone to choose an available IP
address.
There are several reasons for this error message.
The LAN cable could be disconnected, the phone
could be unable to negotiate a link to the Ethernet
switch because of a speed or duplex incompatibility,
or any number of other network failures. Make sure
the LAN cable is connected. Contact the network
administrator to troubleshoot possible network
failures.
Closely observe the error message(s) on the phone
display when the phone starts. The problem could be
due to an incorrectly named configuration file (refer
to Automating Configuration on page 35). It could
also be due to an incorrectly specified server
address, an unreachable server, an error in
configuration of the files on the FTP/TFTP server, or
an error in the Apeman, Boatmen, or Include
parameter that was specified. Review these items to
be sure they are correctly specified.
Ensure that a valid IP address has been provided via
DHCP or manually (from the phone's user interface)
for the TFTP or FTP server.
This error indicates that a TFTP server address was
supplied to the phone, but the file adtran_info.txt
was not found on the TFTP server. This file is
optional, and this message is not a cause for
concern unless adtran_info.txt is being used. In
that case, load the file adtran_info.txt on the TFTP
server.
Copyright © 2009 ADTRAN, Inc.
IP 700 Series Phone Administrator Guide
61200770E1-31C