Scanning Problems - Dell C2665dnf User Manual

Problem
The printer dials a number, but the
connection with another fax machine fails.
Documents are not stored in the memory.
Blank areas appear at the bottom of each
page or on other pages, with a small strip of "Print Media Guidelines."
text at the top.
The printer will not send or receive faxes.
An error often occurs during a fax
transmission or reception.
The printer receive faxes, but it does not
print.

Scanning Problems

Problem
The scanner does not work.
554
Troubleshooting Guide
Action
The other fax machine may be turned off, out of paper, or cannot answer incoming
calls. Speak with the other machine operator and ask her/him to sort out the
problem.
There may not be enough memory to store the document. If the display shows a
MFP Memory Full message, delete any documents you no longer need from
the memory and then restore the document, or wait for the job in progress (e.g., a
fax transmission or reception) to complete.
You may have chosen the wrong paper settings in the user option setting. See
Ensure that the country code is set correctly. Press the
and tap the Tools tab→tap Admin Settings
→
Fax Settings Fax Line Settings
Check the dialing type for Tone or Pulse.
Check that the cables are connected properly.
If the telephone line cord is connected to the printer via any device such as an
answering machine and a computer, remove the device and directly connect the
telephone line cord to the printer.
Ensure that Junk Fax Setup
Reduce the modem speed. Press the
tab→tap
Tools Admin Settings
Transmission Defaults
Check the toner level.
Ensure that there is paper in the paper tray.
Ensure that
Sent Fax Forward
Check whether the printer is in the secure receiving mode. If this mode is turned
on, enter the correct password or turn off this mode to print faxes in memory.
Action
Ensure that you place the document to be scanned facing down from the
document glass, or facing up in the DADF.
There may not be enough available memory to hold the document you want to
scan. Lower the scan resolution rate and then try scanning again.
Check that the USB or Ethernet cable is connected properly.
Ensure that the USB or Ethernet cable is not defective. Switch the cable with a
known good cable. If necessary, replace the cable.
If using the network TWAIN or Windows Image Acquisition (WIA) driver, check
that the Ethernet cable is connected properly and the IP address of the printer is
set correctly. To check the IP address, see "Verifying the IP Settings."
Check that the scanner is configured correctly. Check the application you want to
use to make certain that the scanner job is being sent to the correct port.
(Information) button
→
→
Country .
is set to off .
(Information) button and tap the
→ →
Fax Settings
→ .
Modem Speed
is set to .
off