Verify And Install The Latest Firmware; Troubleshooting The Server Interface (System Console); Troubleshooting The Environment - HP Integrity BL860c i2 User's & Service Manual

Probable firmware failure areas are:
Unsupported firmware installation
Corrupt firmware installation
To troubleshoot firmware issues:
1. Verify that all server blade firmware components are from the same release (use the MP
sysrev command).
2. Reinstall server blade firmware.

Verify and install the latest firmware

HP recommends that all firmware on all devices in your c-Class Ecosystem be updated to the latest
version anytime a new Integrity Server Blade or other hardware component is added.
To verify that you have the latest version of firmware for each component:
1. Go to http://www.hp.com.
2. Locate and click the Support & Drivers link on the main page.
3. Click the button next to Download drivers and software (and firmware).
4. Enter your product name (for example, BL860c i2) or number and click >>.
5. Choose the OS or Cross operating system (BIOS, Firmware, Diagnostics, etc.)
6. Refer to the Release Notes or Installation Instructions to verify the firmware version.

Troubleshooting the server interface (system console)

All system console connections (local RS-232 and iLO 3 MP LAN) are made through the port
connectors on the front of the server blade, through the SUV cable.
HP-UX uses the RS-232 serial text connection to a dumb terminal, or to terminal emulator software
running on a PC, to control server blade operations locally. All other connections are unsupported.
HP-UX alternatively uses the MP 10/100 BT LAN connection over a private network, to control
one or more server blade operations locally through telnet or SSH, or remotely over a public
network through a web GUI.
NOTE: RS-232 connection: If a dummy terminal/PC running terminal emulation software is
attached to the iLO 3 MP local port and does not respond to a Ctrl–B key sequence then it is
possible that the iLO 3 MP is not operational/functional.

Troubleshooting the environment

Ambient intake air temperature is often different from ambient room temperature; measure the
operating temperature and humidity directly in front of the cabinet cooling air intakes, rather than
measure only ambient room conditions.
Temperature sensors are found on:
I/O baseboard, where the processors provide an integrated temperature sensor
Status panel, where a thermal sensor detects the ambient room temperature. This sensor's
reading is the main parameter used to regulate fan speed, under normal conditions.
106 Troubleshooting