Protocol-Specific Troubleshooting - Brother HL-5240 Service Manual

8.3

Protocol-Specific Troubleshooting

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<Windows 95/98/Me and Windows NT
If you are having trouble printing on a Windows
Peer network (LPR method), check the following:
1. Make sure that the Brother LPR Port driver is correctly installed and configured according
to the Windows
2. Try to turn the Byte Count on in the Configure port area of printer driver properties.
You may find that during the installation of BLP software, the screen that prompts you for a
Port name is not displayed. This may happen on some Windows
4.0 computers. Press the ALT and TAB keys to make it appear.
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<Windows 95/98/Me and Windows NT
troubleshooting>
If you are having trouble printing on a Windows
Peer network (NetBIOS), check the following:
1. Make sure that the Brother NetBIOS Port driver is correctly installed and configured
according to the Windows
chapters. You may find that during the installation of the port driver, the screen that
prompts you for a Port name is not displayed. This happens on some Windows
and Windows NT
2. Make sure that the print server is configured to be in the same workgroup or domain as the
rest of your computers. It may take several minutes for the print server to appear in the
network neighborhood.
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<Windows 2000/XP IPP troubleshooting>
Want to use a different Port number other than 631.
If you are using Port 631 for IPP printing, you may find that your firewall may not let the print
data through. If this is the case, use a different port number (port 80), or configure your
Firewall to allow Port 631 data through.
To send a print job using IPP to a printer using Port 80 (the standard HTTP port) enter the
following when configuring your Windows
http://ip_address/ipp
Get More Info option in Windows
If you are using a URL of:
http://ip_address:631 or http://ip_address:631/ipp ,
the Get More Info option in Windows
Info option, use the following URL:
http://ip_address
This will then force Windows
server.
<Web browser troubleshooting (TCP/IP)>
1. If you can not connect to the print server using your web browser it may be worth checking
the Proxy Settings of your browser. Look in the Exceptions setting and if necessary, type
in the IP address of the print server. This will stop your PC from trying to connect to your
ISP or proxy server every time you wish to look at the printer server.
2. Make sure that you are using the proper web browser, we recommend Microsoft Internet
Explorer version 6.0 (or higher) or Netscape
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95/98/Me or Windows NT
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95/98/Me or Windows NT
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4.0 computers. Press the ALT and TAB keys to make it appear.
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2000 not working
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2000 will not function. If you wish to use the Get More
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2000/XP to use Port 80 to communicate with the Brother print
4-65
HL-5240/5250DN/5270DN/5280DW SERVICE MANUAL
4.0 Peer-to-Peer print (LPR) troubleshooting>
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95/98/Me, Windows NT
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4.0 Peer-to-Peer chapters.
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4.0 Peer-to-Peer print (NetBIOS)
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95/98/Me, Windows NT
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4.0 Peer-to-Peer (NetBIOS)
2000/XP system.
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version 7.1 (or higher).
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4.0 or later Peer-to-
95/98/Me and Windows NT
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4.0 or later Peer-to-
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95/98/Me
Confidential
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